Safford Chrysler Jeep Dodge of Fredericksburg

Excellent customer service I watched the GM go above and beyond to help an older gentleman with problem, that might have just been in his head. True service. I watched the GM go above and beyond to help an older gentleman with problem, that might have just been in his head. True service. More

I had an outstanding experience. I bought a car from Neville Ferguson he was very polite his customer service was outstanding, and he was very knowledgable I would recommend him to an I bought a car from Neville Ferguson he was very polite his customer service was outstanding, and he was very knowledgable I would recommend him to any i know wanting to buy a car in the near future. More

Car buying made easy! We came in for a specific Jeep--Safford of Fredericksburg was the only place that had it. We were very pleased with our experience, Larry, our salesma We came in for a specific Jeep--Safford of Fredericksburg was the only place that had it. We were very pleased with our experience, Larry, our salesman, did a great job and we were very impressed with Kevin, whom made sure we were happy and went home with the Jeep (and payment) we wanted. The only time I felt pressured and unhappy with my experience was in the finance room. Our deal could have been a very easy and un-lengthy transaction however we were pressured over and over to 'add-on's" like extended warranties, additional insurances and protective coatings. We had already come to an agreement with the GM and were completely satisfied with our price, payment and were ready to sign and go. An additional, unnecessary 1-2 hours was her trying to finagle a way to include an add-on into our price. Also, she was to send us a check for my trade-in, that was to be sent the same week we bought the Jeep (its now been over a month and we hadn't received it). After NUMEROUS un-returned voicemail's and e-mails to this particular person, I got in touch with the finance director who replied to me within 10 minutes and dropped a check in the mail that day. (It felt as though since we didn't elect to any of her add-on's, she didn't want to deal with us anymore). Overall we were VERY pleased and they made up for any short comings of one person. They definitely have made a lifetime customer of me. More

Very friendly Our salesperson was very knowledgeable and friendly. The person in finance was very helpful as well. Responded with good eprice. The service area has Our salesperson was very knowledgeable and friendly. The person in finance was very helpful as well. Responded with good eprice. The service area has great hours. More

DARIO WAS GREAT!!!!!!!! Dario was super helpful and made my buying experience easy and painless. He was very professional and knew just about everything about the vehicle bu Dario was super helpful and made my buying experience easy and painless. He was very professional and knew just about everything about the vehicle but the one thing that set him apart from other dealers is the way he was with my 2 year old daughter! He was patient and friendly with her which impressed me and my wife. I would recommend him and Brian to everyone I meet! Even though I live in Fairfax I think me and wife would come back down to Fredericksburg again just to deal with Dario and Brian again. Great experience! More

Excellent service I have become a very satisfied customer over the course of scheduled maintenance visits for my 2011 Jeep Wrangler. Please recognize & thank Chris A I have become a very satisfied customer over the course of scheduled maintenance visits for my 2011 Jeep Wrangler. Please recognize & thank Chris Atchison (service advisor) for exceeding my expectation on all levels. I feel him to be trustworthy, attentive & a credit to your dealership !! More

Outstanding experience! I have bought six vehicles from this dealership. Great customer service and prices beat all competitors. The staff always treats us like family. Great I have bought six vehicles from this dealership. Great customer service and prices beat all competitors. The staff always treats us like family. Great job! More

Buying A Used Certified Vehicle For everyone buying a used car from this dealership, BEWARE! Here's my story, bought a Jeep Grand Cherokee supposedly "certified", well I test drove a For everyone buying a used car from this dealership, BEWARE! Here's my story, bought a Jeep Grand Cherokee supposedly "certified", well I test drove and paid a lot of attention to all the gadgets, motor, drivetrain, etc. well excited about the purchase, I took it home to show my wife what I bought, in her look over of the vehicle, she found the driver door panel was the wrong color! The interior is black and a polished gray wood grain. The door panel we were looking at was navy blue and the wood trim was brown. By now your asking, how did you miss that, well no one looks at driver door panel! Took truck back and I got the "oh my" looks like a defect, really someone owned this car before me and an Overland Cherokee is top of the line around 50k and they were okay with that, sure! Long story short they refused to replace it after waiting two weeks and being told they would! That would be the lovely GM they have not a pleasant man at all! Now I wonder if the Carfax was altered, and what do they consider "certified", that it has four wheels? So now I am out of pocket to purchase a new panel and will defiantly have someone else install. Oh btw I was told by the GM that they were back ordered on line and he could not get one! I went online in the showroom and showed him plenty are available, it went ignored and then he acted like he had a cell phone call and never saw him again. I am in the service industry that buys a lot of vehicles I will be sure to share this experience with all to stay away! More

Couldn't have been easier While I found the vehicle I was looking for via the internet. Joe made the rest of the process simple as ever. From the test drive till when I left. J While I found the vehicle I was looking for via the internet. Joe made the rest of the process simple as ever. From the test drive till when I left. Joe was really knowledgeable about the vehicle I purchased and was quick to answer any questions I had during the test drive and while finishing up the paperwork. From there Joe handed me off to Brooke in finance who did a masterful job of going through all the paperwork to complete the deal. Brooke did fantastic explaining all the paperwork and making sure I understood everything we went over. This was truly the easiest time I have ever had buying a vehicle, hands down! Loving my new (to me) car, and will definitely refer anyone I know looking to buy their direction. More

Excellent Experience! Don and everyone at the dealership was absolutely wonderful to my wife and I. I couldn't be happier with my overall experience there and my new Jeep h Don and everyone at the dealership was absolutely wonderful to my wife and I. I couldn't be happier with my overall experience there and my new Jeep has been a joy! I would highly recommend Don and the team to anyone! More