Safford Chrysler Jeep Dodge of Fredericksburg

Bad experience I went to Safford to obtain a part. Upon entrance passed salesman whom chose not to speak but I said Good Morning, he mumbled same and ignored me.I lo I went to Safford to obtain a part. Upon entrance passed salesman whom chose not to speak but I said Good Morning, he mumbled same and ignored me.I looked at vehicles in show room and a coupe of others working said Good Morning - which I replied ( very pleasant). I wen to look at accessories and a employee appeared to be occupied working. I stood at counter waiting. The service waiting area was overfull I noticed and most did not appear pleased. The employee continued working never really looking up or speaking. The counter phone rang which employee answered immediately and greeted and identified himself as employee of that department , He further stated he could order something as he seemed to look it up on the computer which he had been working. I was never greeted, acknowledged nor spoken to the entire time. I walked out and left, It was very disenchanting which which I informed the "Manger of the Day" This occurred not long after opening- not a good way to start a day. Previously, I had received better service in parts AND service department.I will seriously re-think when and if I return for my business. I left a dealer further south as I believe this one was more customer friendly. As mentioned, best part SOME employees and Manger did seem genuinely concerned over experience. More

Great service department 9/26/16 Went late night at 10pm without a scheduled appointment. They're open until 3am and got oil change, wipers fixed, bulbs replaced and had quic 9/26/16 Went late night at 10pm without a scheduled appointment. They're open until 3am and got oil change, wipers fixed, bulbs replaced and had quick friendly service. I was thought it'd be more expensive to go through the dealership but it ended up being a lower total cost than originally quoted. Very happy and will be back again for next service. More

Harry's Brake job Having been serviced, I am very happy to report that the service excellent. The brake job and rotor replacement was outstanding. I thank you. Harry L Having been serviced, I am very happy to report that the service excellent. The brake job and rotor replacement was outstanding. I thank you. Harry Lewis More

Great Product (JEEP) / Great Service Having bought my 2014 Jeep from Safford, I was already familiar with the wonderful Service Dept. (Kudos to Gil~!, that's why I drive 60 miles to use y Having bought my 2014 Jeep from Safford, I was already familiar with the wonderful Service Dept. (Kudos to Gil~!, that's why I drive 60 miles to use your Service Dept.) but Beverley convinced me how much I needed to update to a 2016. Danny Bozza was very patient explaining the details of the financing and Service contract options. Like MacArthur, "I shall return"~! More

Excellent Service! I recently purchased a 2016 Jeep Wrangler from Safford in Fredericksburg! Beverly in the sales department quickly helped me find the vehicle I had bee I recently purchased a 2016 Jeep Wrangler from Safford in Fredericksburg! Beverly in the sales department quickly helped me find the vehicle I had been looking for and was able to assist in getting all the features I wanted. She was courteous and professional. Carl was wonderful at working the numbers to get the payment to a number I was comfortable with. Carl was personable and worked hard to make sure I was getting the vehicle of my dreams! Dan in finance made the strenuous paperwork portion of buying a new car easy and enjoyable! I would highly recommend Safford to everyone I know! More

Worst dealership in the world I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace some parts to no avail but most of the time they just fill it with freon and send me down the road and tell me to come back in a few weeks so they can look for the leak that they can never seem to find. At around 35k miles the seats started cracking. When I purchased the vehicle I also purchased the interior protection system come to find out Safford will not honor the warranty and I had to call Chrysler to get it repaired. When they did the repair they broke the plastic piece on the side if the seat and of course claim that they did not break it, again I had to call Chrysler to get that repaired too. I will never buy anything from any Safford dealership or buy any Fiat Chrysler vehicle again. More

TERRIBLE CUSTOMER SERVICE I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk wit I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk with someone before driving 4 hours to test drive the Jeep. I did receive a few generic emails from Roxanne and Linda, in one email it gave me a number and asked I call with any needs. I did call, several times, left message after message and NEVER heard back. I also called the main line just trying to get in contact with anyone at this dealer, once again never hearing back. I even tried to get back in contact with the first lady that emailed me, because she told me that Linda would be handling everything I may need, to ask for someone else I could deal with. And again NOTHING. Finally after days I started looking for a different Jeep, found one and purchased from a dealer with customer service. Very frustrating experience and would not recommend them to anyone! More

Pleasant experience. Beverly Riley was our sales person, Amber Lawence finance and Troy (manager) stepped in at the end just to ensure we had gotten what we needed/wanted. Beverly Riley was our sales person, Amber Lawence finance and Troy (manager) stepped in at the end just to ensure we had gotten what we needed/wanted. Beverly was so patient and willing to work with us. She was never pushy. In all Beverly was probably the best sales person that we had dealt with in 46 years of buying cars. Amber was very helpful, trying to ensure that we knew all the options available to us concerning financing and warrantees. When she ran out of options she called in Troy, not to pressure us but to help where she ran out of options. In all we didn't buy the truck we were looking at but it was our decision based on future financial concerns due to recently retiring and wanting to feel things out for a few months before such a large and lengthy commitment. We decided to wait and this after tying up this team for several hours. They were so nice and understanding. We actually felt bad not buying. They had a lot invested in us at this point and the deal on the truck could not have been better. Once we get a better feel for retirement and what we want/need, we will return to Safford and hopefully the same sales team. Dang, I really liked that truck too. Rick More

Mostly OK Beverly Riley was great. She ensured the vehicle we wanted was received from another dealer in a timely manner. Amber Lawrence was the downfall of the Beverly Riley was great. She ensured the vehicle we wanted was received from another dealer in a timely manner. Amber Lawrence was the downfall of the whole experience. She was pushy and got an attitude when we found a math error she couldn't explain. Safford didn't detail the vehicle nor provide a dry spot out of the rain to look over it before purchase. More

The best Dealership I have ever dealt with! I just recently bought a 2016 ram Rebel, the sales person was very patient and willing to go the extra mile. They even had my car registered and tagge I just recently bought a 2016 ram Rebel, the sales person was very patient and willing to go the extra mile. They even had my car registered and tagged to a different state. When I went to get my registration Amber completely went out of her way and took the time to really help me, she actually made my day by finding my registration and even walking to another building to get it. GREAT ECPERINCE, I have bought 3 Challengers, a Jeep Patriot and the RAM from this dealership. you can not go wrong getting your next vehicle from them. More