Safford Chrysler Jeep Dodge of Fredericksburg

Worst dealership in the world I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace some parts to no avail but most of the time they just fill it with freon and send me down the road and tell me to come back in a few weeks so they can look for the leak that they can never seem to find. At around 35k miles the seats started cracking. When I purchased the vehicle I also purchased the interior protection system come to find out Safford will not honor the warranty and I had to call Chrysler to get it repaired. When they did the repair they broke the plastic piece on the side if the seat and of course claim that they did not break it, again I had to call Chrysler to get that repaired too. I will never buy anything from any Safford dealership or buy any Fiat Chrysler vehicle again. More

TERRIBLE CUSTOMER SERVICE I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk wit I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk with someone before driving 4 hours to test drive the Jeep. I did receive a few generic emails from Roxanne and Linda, in one email it gave me a number and asked I call with any needs. I did call, several times, left message after message and NEVER heard back. I also called the main line just trying to get in contact with anyone at this dealer, once again never hearing back. I even tried to get back in contact with the first lady that emailed me, because she told me that Linda would be handling everything I may need, to ask for someone else I could deal with. And again NOTHING. Finally after days I started looking for a different Jeep, found one and purchased from a dealer with customer service. Very frustrating experience and would not recommend them to anyone! More

Pleasant experience. Beverly Riley was our sales person, Amber Lawence finance and Troy (manager) stepped in at the end just to ensure we had gotten what we needed/wanted. Beverly Riley was our sales person, Amber Lawence finance and Troy (manager) stepped in at the end just to ensure we had gotten what we needed/wanted. Beverly was so patient and willing to work with us. She was never pushy. In all Beverly was probably the best sales person that we had dealt with in 46 years of buying cars. Amber was very helpful, trying to ensure that we knew all the options available to us concerning financing and warrantees. When she ran out of options she called in Troy, not to pressure us but to help where she ran out of options. In all we didn't buy the truck we were looking at but it was our decision based on future financial concerns due to recently retiring and wanting to feel things out for a few months before such a large and lengthy commitment. We decided to wait and this after tying up this team for several hours. They were so nice and understanding. We actually felt bad not buying. They had a lot invested in us at this point and the deal on the truck could not have been better. Once we get a better feel for retirement and what we want/need, we will return to Safford and hopefully the same sales team. Dang, I really liked that truck too. Rick More

Mostly OK Beverly Riley was great. She ensured the vehicle we wanted was received from another dealer in a timely manner. Amber Lawrence was the downfall of the Beverly Riley was great. She ensured the vehicle we wanted was received from another dealer in a timely manner. Amber Lawrence was the downfall of the whole experience. She was pushy and got an attitude when we found a math error she couldn't explain. Safford didn't detail the vehicle nor provide a dry spot out of the rain to look over it before purchase. More

The best Dealership I have ever dealt with! I just recently bought a 2016 ram Rebel, the sales person was very patient and willing to go the extra mile. They even had my car registered and tagge I just recently bought a 2016 ram Rebel, the sales person was very patient and willing to go the extra mile. They even had my car registered and tagged to a different state. When I went to get my registration Amber completely went out of her way and took the time to really help me, she actually made my day by finding my registration and even walking to another building to get it. GREAT ECPERINCE, I have bought 3 Challengers, a Jeep Patriot and the RAM from this dealership. you can not go wrong getting your next vehicle from them. More

Safford of Fredericksburg Great Dealership! Best experience to date. Friendly and professional. Acquisition department Exceptional.Will definitely go back in the future to proc Great Dealership! Best experience to date. Friendly and professional. Acquisition department Exceptional.Will definitely go back in the future to procure and sell our vehicles. Worth the drive.... More

They did it again! We have purchased a total of 3 new vehicles from Safford. The first 2 were in 2012 and the third one was yesterday. We keep going back because they We have purchased a total of 3 new vehicles from Safford. The first 2 were in 2012 and the third one was yesterday. We keep going back because they treat their customers right! We live in the Richmond area but it is so worth the drive up to Fredericksburg to make a new car purchase. I emailed and talked by phone with Alexis in internet sales, and was able to arrive at a very fair purchase price without a lot of hassle. She made the process so painless and easy. When we arrived at the dealership we met with Gavin, the sales person on the floor to finalize the trade in and paper work. Gavin loves what he is doing and it shows! Very friendly and enthusiastic about helping us through the process. We felt that the trade in value they gave was very fair. I think this has been the best car buying experience we have ever had! I know it has been the easiest, less stressful deal we have ever done. More

Looking for a used Kia Thanks Yvonne for getting back to us so quickly as a result we made a detour stopped in before heading to Richmond and purchased the Kia Soul. Thanks Yvonne for getting back to us so quickly as a result we made a detour stopped in before heading to Richmond and purchased the Kia Soul. More

7th car and counting We love the dealership and as you can see after 7th car we would come back again and again . Staff is always the best .. Service with smile and BEST s We love the dealership and as you can see after 7th car we would come back again and again . Staff is always the best .. Service with smile and BEST salesman in the industry hands down ! Thanks as alway Al Allee More

Great experience Beverly was very knowledgeable about not just the car I was interested in but all others as well. Not pushy!!! I was in a hurry,but she was able to an Beverly was very knowledgeable about not just the car I was interested in but all others as well. Not pushy!!! I was in a hurry,but she was able to answer all my questions and actually explain LOTS of "bells&whistles" new to me that was featured in my new car! I will definitely recommend my family and friends to Beverly & return to her for any future cars!!! Amber was also very helpful with the financing. Also very knowledgeable and patient!!! More