Safford Chrysler Jeep Dodge of Fredericksburg

Went in for a used car came out with a new one Amanda Garay was the sales person that guided me through this process. This purchase was not a planned purchase but one that resulted from an accident Amanda Garay was the sales person that guided me through this process. This purchase was not a planned purchase but one that resulted from an accident. Her patience must have been tested by all of my questions going from used to new vehicles. Without the luxury of time to research or review different makes models and manufacturers I went with what I knew. I purchased my first Chrysler product in 1985, a Chrysler 5 Ave, since then there have been several Dodge and Chrysler minivans before I switched to the 2009 Dodge journey. My Brand loyalty was earned and reaffirmed by each of those vehicles. The only thing that was difficult was attributed to my circumstances. Would I buy another car from this manufacturer - yes, from this dealership - yes and last, would i purchase another vehicle from Amanda Garay, yes definitely. The one thing that would have made the rating a 5 would be a larger selection of 2017 Dodge Journeys. Thank you for the opportunity to share my experience More

Staffing does not meet the goals in skill level and numbers This repair issue began on September 16, 2015 when I took my 2009 Dodge Journey in for service, 2 new tires and to find out what the problem was assoc This repair issue began on September 16, 2015 when I took my 2009 Dodge Journey in for service, 2 new tires and to find out what the problem was associated with the noise coming from under the hood. The problem was diagnosed to be faulty struts and they needed to be replaced. During the months that followed I returned with the car so they could finally "fix" the problem. That problem was not fixed until July 15, 2016, 304 days after the 1st day the Service Department took the car for repair. By the time I took my car in on July 15 I was frustrated with the entire process and the repeated problems. Taking it to another dealer for service was not an option because the repair was already paid for and I did not want to lose the money and start again. I was fortunate that the mechanic who worked on my car during that last appointment knew what he was doing and he was honest. After he had been working on the car for a while he came to the waiting room looking for me and said there was something that he wanted to show me. He brought the "new" strut that he had just removed, this was one that was installed at some time during the period between September and July and was a replacement for the original one. He said the reason I was still having problems was due to the fact that the strut mount and bearing were improperly installed. He installed the replacement parts and that was the end of the problem. I will not identify the name of the mechanic that was the only one capable to resolve the problem because I do not want the problem to some how be linked to his name and his work in a negative manner. If the service manager would like to know his name he is welcome to contact me, especially in view of the fact that I have phoned and left messages twice during this last week that pertain to my new 2017 Dodge that I had in for service last week. If the Sales Manager or District Manager would like to have a conversation regarding these experiences I invite them to contact me as well. More

Purchasing a vehicle I really liked My sales person was,recommended by my daughter, whom days,before purchased a vehicle from Beverly Riley. She and her Manager worked hard in getting me My sales person was,recommended by my daughter, whom days,before purchased a vehicle from Beverly Riley. She and her Manager worked hard in getting me what I liked and a payment I could afford. I would recommend Beverly Riley, if your ever wanting to purchase a car. She listens and works hard. More

Bad experience I went to Safford to obtain a part. Upon entrance passed salesman whom chose not to speak but I said Good Morning, he mumbled same and ignored me.I lo I went to Safford to obtain a part. Upon entrance passed salesman whom chose not to speak but I said Good Morning, he mumbled same and ignored me.I looked at vehicles in show room and a coupe of others working said Good Morning - which I replied ( very pleasant). I wen to look at accessories and a employee appeared to be occupied working. I stood at counter waiting. The service waiting area was overfull I noticed and most did not appear pleased. The employee continued working never really looking up or speaking. The counter phone rang which employee answered immediately and greeted and identified himself as employee of that department , He further stated he could order something as he seemed to look it up on the computer which he had been working. I was never greeted, acknowledged nor spoken to the entire time. I walked out and left, It was very disenchanting which which I informed the "Manger of the Day" This occurred not long after opening- not a good way to start a day. Previously, I had received better service in parts AND service department.I will seriously re-think when and if I return for my business. I left a dealer further south as I believe this one was more customer friendly. As mentioned, best part SOME employees and Manger did seem genuinely concerned over experience. More

Great service department 9/26/16 Went late night at 10pm without a scheduled appointment. They're open until 3am and got oil change, wipers fixed, bulbs replaced and had quic 9/26/16 Went late night at 10pm without a scheduled appointment. They're open until 3am and got oil change, wipers fixed, bulbs replaced and had quick friendly service. I was thought it'd be more expensive to go through the dealership but it ended up being a lower total cost than originally quoted. Very happy and will be back again for next service. More

Harry's Brake job Having been serviced, I am very happy to report that the service excellent. The brake job and rotor replacement was outstanding. I thank you. Harry L Having been serviced, I am very happy to report that the service excellent. The brake job and rotor replacement was outstanding. I thank you. Harry Lewis More

Great Product (JEEP) / Great Service Having bought my 2014 Jeep from Safford, I was already familiar with the wonderful Service Dept. (Kudos to Gil~!, that's why I drive 60 miles to use y Having bought my 2014 Jeep from Safford, I was already familiar with the wonderful Service Dept. (Kudos to Gil~!, that's why I drive 60 miles to use your Service Dept.) but Beverley convinced me how much I needed to update to a 2016. Danny Bozza was very patient explaining the details of the financing and Service contract options. Like MacArthur, "I shall return"~! More

Excellent Service! I recently purchased a 2016 Jeep Wrangler from Safford in Fredericksburg! Beverly in the sales department quickly helped me find the vehicle I had bee I recently purchased a 2016 Jeep Wrangler from Safford in Fredericksburg! Beverly in the sales department quickly helped me find the vehicle I had been looking for and was able to assist in getting all the features I wanted. She was courteous and professional. Carl was wonderful at working the numbers to get the payment to a number I was comfortable with. Carl was personable and worked hard to make sure I was getting the vehicle of my dreams! Dan in finance made the strenuous paperwork portion of buying a new car easy and enjoyable! I would highly recommend Safford to everyone I know! More

Worst dealership in the world I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace I have 2012 Chrysler town & country I purchased new from Safford. I have had this piece of junk in six times for the AC not working. They have replace some parts to no avail but most of the time they just fill it with freon and send me down the road and tell me to come back in a few weeks so they can look for the leak that they can never seem to find. At around 35k miles the seats started cracking. When I purchased the vehicle I also purchased the interior protection system come to find out Safford will not honor the warranty and I had to call Chrysler to get it repaired. When they did the repair they broke the plastic piece on the side if the seat and of course claim that they did not break it, again I had to call Chrysler to get that repaired too. I will never buy anything from any Safford dealership or buy any Fiat Chrysler vehicle again. More

TERRIBLE CUSTOMER SERVICE I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk wit I was in search of a new Jeep Grand Cherokee Overland and they had one on their lot I was interested in. I live in Soutwest Va so I wanted to talk with someone before driving 4 hours to test drive the Jeep. I did receive a few generic emails from Roxanne and Linda, in one email it gave me a number and asked I call with any needs. I did call, several times, left message after message and NEVER heard back. I also called the main line just trying to get in contact with anyone at this dealer, once again never hearing back. I even tried to get back in contact with the first lady that emailed me, because she told me that Linda would be handling everything I may need, to ask for someone else I could deal with. And again NOTHING. Finally after days I started looking for a different Jeep, found one and purchased from a dealer with customer service. Very frustrating experience and would not recommend them to anyone! More