Safford Chrysler Jeep Dodge of Fredericksburg

Recall service I was quickly checked in and the work i needed done called for 2.5 hrs. They were done in 45 minutes. No one tried to up-sell me additional service, w I was quickly checked in and the work i needed done called for 2.5 hrs. They were done in 45 minutes. No one tried to up-sell me additional service, which is why i typically hate going to dealerships for service. Martha kept me informed of the status of my vehicle through text and i liked that feeling of connection and didnt feel lost or forgotten in the process. More

Great Customer Service Fantastic and friendly staff and comfortable atmosphere while waiting for completion of service. Coffee and clean waiting room and rest room. Joe was Fantastic and friendly staff and comfortable atmosphere while waiting for completion of service. Coffee and clean waiting room and rest room. Joe was very nice. More

Great service! Scott Radar went out of his way to give us a great buying experience for our son’s first Jeep. Had exactly what he was looking for at a reasonable pri Scott Radar went out of his way to give us a great buying experience for our son’s first Jeep. Had exactly what he was looking for at a reasonable price. Would definitely buy from him again. More

Warranty Repair Had entire Uconnect module replaced. Old unit would not allow Sport mode selection for engine. This unit had been taken in 2x before for different Had entire Uconnect module replaced. Old unit would not allow Sport mode selection for engine. This unit had been taken in 2x before for different faults, prior to manufacturers warranty expiration, however, not the current problem, so luckily I had extended warranty so I wasn't on the hook for the whole thing. IMHO, Dodge should have covered it since everything runs through the Uconnect. The dealer did transfer my SiriusXM subscription to the new unit. Repair done quickly once part received. Would have been nice if they washed the car, where we take our other car, they always wash and vacuum it when we take it for service. Very difficult to pick up car, vehicles parked haphazardly all around service area. More

Trans slipping They were willing to listen and find the problem and Steve responded to me quickly and gave me answers as he could in a timely manner. They were willing to listen and find the problem and Steve responded to me quickly and gave me answers as he could in a timely manner. More

Maintenance Service provided to repair vehicle after it would not hold a charge. It was determined it needed a new battery. Repaired battery with new one. Service provided to repair vehicle after it would not hold a charge. It was determined it needed a new battery. Repaired battery with new one. More

Recall service We had a recall that needed to be done. They got us scheduled in quickly. They told us how long it would take when we dropped our Jeep off... nice sur We had a recall that needed to be done. They got us scheduled in quickly. They told us how long it would take when we dropped our Jeep off... nice surprise to be called earlier than when they said it would be ready to pick it up! More

Oil Change & Tire Rotation Simple oil change and tire rotation just took longer than I would have expected. Then when I checked my Jeep was sitting outside... done... for how lo Simple oil change and tire rotation just took longer than I would have expected. Then when I checked my Jeep was sitting outside... done... for how long???? My service rep seemed “over loaded” but others were not busy... More

Recall service on 2016 Ram 1500 Made an appointment for service of a recall on my 2016 Ram 1500. Arrived Saturday morning for my appointment and the line was going long. I walked up Made an appointment for service of a recall on my 2016 Ram 1500. Arrived Saturday morning for my appointment and the line was going long. I walked up to the service counter and explained I had an appointment for a recall - they quickly placed me ahead of the line and I was out the door in under an hour (Appointment rep said to expect 1.5 hours). Great service and they honored the appointment. More

Came in for a recall on my Jeep Best and fastest service I have received from this dealership. Steve who took care of me when I signed in was very professional and friendly. Made the Best and fastest service I have received from this dealership. Steve who took care of me when I signed in was very professional and friendly. Made the visit more enjoyable More