Safford Chrysler Jeep Dodge of Fredericksburg

Re-re-re-repair 02 2019 Well... Senior Diesel mechanic found problem in less than 24 hours. 2 injectors were installed incorrectly according to Service Manager. 02 2019 Well... Senior Diesel mechanic found problem in less than 24 hours. 2 injectors were installed incorrectly according to Service Manager. I am wondering about possible engine damage due to this incorrect installation. That repair occurred December 30, 2018. 3000 miles driven since that repair. Start-up, rough idle issues have lessened in frequency and duration. Mileage is still off by approximately 4 mpg. Now, Leaking oil from valve cover near firewall, large ping-pong size oil spots on concrete driveway. Attempting to schedule re-re-re-repair. Sometimes that gasket gets folded over on corner when remove/replace procedure is performed. Happened before with same dealership, at that time, they happily corrected the issue and apologized. I asked them to power-wash the oil from my concrete driveway....no one qualified available. Service manager working with me...reluctantly. You must really be a firm advocate for yourself to get them to correct mistakes. I could go on and on about what a pain in the behind it is to go back there, but I am going to continue to advocate for myself and remind them of their responsibilities. Here's a nice little note the recent repair work that was done 12/2018 only has a warranty for 12 months this time instead of the original 24 months. I guess I need to get that adjusted as well. The dealership has never reached out to me on any of these repairs or warranty work the service manager stated at the time after I was done venting in his office that he would think about how they could compensate me for my time and effort in transferring tools and equipment from my truck to a rental truck, then back again... At the time of venting I reminded him that I've driven nearly 30,000 miles with incorrectly installed injectors which is quite a bit in fuel cost if you calculate it up. Safford Chrysler Dodge Jeep Ram Fiat in Fredericksburg, VA- exhausting...truly. This is not the end of the story this is merely the beginning. 12/2018 50% of warranty work completed-new oil seals replaced with no additional out-of-pocket expenses. Safford provided me a rental truck during the week long repair. The mechanic who originally performed the work had purchased his own specialty tool needed to correctly install the new seals this time. Now, Safford has changed my appt. for the remaining engine work covered under their warranty three times. I was told by the Service Manager that he would call me when the senior diesel mechanic is available to work on my truck. No call back this entire week. When they performed the work last year, they told me after replacing several parts including six new injectors that they could not figure out what was wrong with my engine (long starts, rough idle for 1-3 minutes, then idle evens out) nor why it lost mileage after all new injectors installed. Mileage has dropped 4 mpg since new injectors.Still same engine problems...13 months later. This is after complaining and physically bringing the truck back to them a half dozen times since original 9K dollar rip-air Unacceptable. Thousands of dollars in decreased fuel mileage, time spent away from work, stress from expecting superior service and receiving much less. Where do I send the bill? The service writers are paid on commission, not salary. Hmmm. Rick Evans-Manager of Service & Parts took my hands in his last year and said, "Mr. Mauck, we will do whatever it takes to solve the problems with your truck. If there's any issue, come see me and I will make it right" Well, it's not right. Not. At. All. 11/2018 Waiting to find out if they will honor their warranty for a $9000.00 job they performed last year on my 05 Ram 3500. Oil leaks from 2 front seals on my 5.9L Cummins. When they performed the original repair, they admitted they did not have the correct specialty tool to perform the job. They admitted they used something else to "make it work" and that I should monitor it for leaks. It's leaking again. More

Great experience made easy. Dealership was amazing. Made the whole car buying process easy and quick. Great service as well. The staff was extremely friendly. I highly recommend Dealership was amazing. Made the whole car buying process easy and quick. Great service as well. The staff was extremely friendly. I highly recommend this dealership. More

Using Safford Dodge Services through Martha I'm giving Martha in service 5 star rating because she treats me with professionalism and respect for my concerns. Attributes that I look for in a bus I'm giving Martha in service 5 star rating because she treats me with professionalism and respect for my concerns. Attributes that I look for in a business. I have purchased 2 big trucks from Safford. I'm a 20 year customer. Thanks Martha!! More

Great Service from Josh After speaking to two ladies about the issue my car was having and being told by both that there wasn’t anything left on my warranty, I spoke to Josh After speaking to two ladies about the issue my car was having and being told by both that there wasn’t anything left on my warranty, I spoke to Josh in the service Dept. He was congeal and willing to take a look at the car. He also informed me that there was still warranty on the power train. Josh updated me on a daily basis and actually discovered the problem and that it was indeed covered! More

Horrible and dishonest My husband and have been loyal to Safford Dodge in Fredericksburg, buying all personal vehicles and business vehicles for over 20 plus years. Took on My husband and have been loyal to Safford Dodge in Fredericksburg, buying all personal vehicles and business vehicles for over 20 plus years. Took one of my delivery Van's in for its usual oil change It was a new employee that took my van in and changed oil, not the regular person. Came back get my van the mechanic cracked where the oil filter does in Called dealership telling our regular service guy Brett I believe what happened he tried to tell us that maybe it had the issue we didn't know it. My husband said you know our van had no issues During which time I was forced to buy another dependable delivery van since we were still negotiating with Safford dodge. Long story short the new temporary manager of the dealership took no responsibility they fixed it paying for half the bill me the other. Temporary GM in charge told me they'd give me very fair trade so I can get a new vehicle That was a lie. Loyalty means absolutely nothing to this dealership, since thos problem happened dealership ruined my delivery van, it sits in my driveway the motor knocks it's ashame I used to trust and feel comfortable with Safford dodge of Fredericksburg but their lack of accountability no thank you. I'm a business own my company has to be held accountable but I guess since this dealership has grown so big they value a dollar over loyal life long customers More

Great Service Team The team as a whole have your best experience in mind. They all provide a pleasant experience. This team understands It's never fun to have to take The team as a whole have your best experience in mind. They all provide a pleasant experience. This team understands It's never fun to have to take your vehicle in for warranty work or recalls but they do everything they can to provide a pleasant experience. The repair work I've experienced from the technicians has been top notch as well. Over all Good and would recommend to my friends. More

Nice!! My experience with Safford was a great experience! The staff was helpful and ensured the time my vehicle would be ready. Two Thumbs ups for the staff! My experience with Safford was a great experience! The staff was helpful and ensured the time my vehicle would be ready. Two Thumbs ups for the staff! More

EXCELLENT CUSTOMER SERVICE Excellent Service!!!!! I am always provided excellent customer service when I am at the dealership. They always go above and beyond! Thank you, Excellent Service!!!!! I am always provided excellent customer service when I am at the dealership. They always go above and beyond! Thank you, Nadine Pattock More

Service Always quality service. My issue was I never committed to the work that was done once they told me their recommendations. Power steering and induction Always quality service. My issue was I never committed to the work that was done once they told me their recommendations. Power steering and induction service I would have skipped based off online reviews. Not pleased this occurred. More

Awesome purchasing experience I recently purchased a Jeep Grand Cherokee and I have to say that because of Scott Rader, Mike, and Dwayne from the Used Car side, it could not have b I recently purchased a Jeep Grand Cherokee and I have to say that because of Scott Rader, Mike, and Dwayne from the Used Car side, it could not have been any faster or a better experience. I stopped in on a Saturday 30 minutes before closure and within a couple hours I was driving off in my new Jeep. Scott even took the time to get both vehicles in the bay and out of the rain so I swap my personal stuff. He fueled it up and get everything ready for me while I was signing paperwork. My hat goes off to the crew at Safford CJDR. Thanks again everyone. More