Safford Chrysler Jeep Dodge of Fredericksburg

Quick Service Service was performed quickly and accurately. They completed in less then the estimated time. Service representatives gave a good detailed report prio Service was performed quickly and accurately. They completed in less then the estimated time. Service representatives gave a good detailed report prior to departure, and there was no upsell. More

Excellent Service Staff was very professional and knowledgeable. Service was quick and accurate. The staff was able to provide information for up coming maintenance. Wo Staff was very professional and knowledgeable. Service was quick and accurate. The staff was able to provide information for up coming maintenance. Would highly recommend. More

Amazing Services Great service department and the people that process us in are very professional. They continually update me on status and progress, price was on targ Great service department and the people that process us in are very professional. They continually update me on status and progress, price was on target More

Excellent customer service We took our Town and Country in to be serviced and to get our annual state inspection. They called to explain what needed to be done to complete the We took our Town and Country in to be serviced and to get our annual state inspection. They called to explain what needed to be done to complete the 60,000 mile check-up and authorization to proceed. They were done in a timely manner and we friendly throughout the process. More

Emergency repair Driving from CT I lost a wheel on my Ram 2500 on Rt95 in VA and it caused considerable damage. I was taken to Safford on a flat bed and greeted by ser Driving from CT I lost a wheel on my Ram 2500 on Rt95 in VA and it caused considerable damage. I was taken to Safford on a flat bed and greeted by service rep Steven, he was professional and as friendly as someone who’s know know me for years. They immediately assessed the damage and called for a rental car for me. Two days later my truck was repaired and I was on my way back home. Can’t say enough about how they treated me, like I was part of the family. Top notch dealership ! More

Recall Service I took my vehicle in to get serviced for a safety recall. They were able to take care of me right away and I was done in less than an hour. I've been I took my vehicle in to get serviced for a safety recall. They were able to take care of me right away and I was done in less than an hour. I've been to this dealership many times and they have always been courteous and very willing to help. I would definitely consider buying another vehicle from this dealership. More

Excellent customer service Joe the service attendant met me at my vehicle and explained all the services that were being performed and even recommended additional things I might Joe the service attendant met me at my vehicle and explained all the services that were being performed and even recommended additional things I might want to accomplish but there was no pressure to do so at that time. Joe was very professional and my vehicle was ready to go in the timeframe agreed upon. Well done Joe and Safford Auto. I would feel very comfortable returning to Safford for servicing. More

Another great experience with Safford! Just bought my 5th vehicle from Safford Dodge and it was another easy and great experience. They worked with me to get the vehicle I wanted for a pri Just bought my 5th vehicle from Safford Dodge and it was another easy and great experience. They worked with me to get the vehicle I wanted for a price that I wanted. My sales person (Sam) was patient with with us and kept working to get us what we needed for the purchase. The staff will present you with all that they offer but WILL NOT PUSH YOU to get what you do not need, and when you say “no thanks” they move to the next step, period. The whole process from arrival to test drive to “negotiation “ to signing the docs ( all electronically by the way) to driving away took about 2 hours!! Seem less! Military friendly ( I am retired USMC) and great staff! Highly recommend for your next vehicle. More

Re-re-re-repair 02 2019 Well... Senior Diesel mechanic found problem in less than 24 hours. 2 injectors were installed incorrectly according to Service Manager. 02 2019 Well... Senior Diesel mechanic found problem in less than 24 hours. 2 injectors were installed incorrectly according to Service Manager. I am wondering about possible engine damage due to this incorrect installation. That repair occurred December 30, 2018. 3000 miles driven since that repair. Start-up, rough idle issues have lessened in frequency and duration. Mileage is still off by approximately 4 mpg. Now, Leaking oil from valve cover near firewall, large ping-pong size oil spots on concrete driveway. Attempting to schedule re-re-re-repair. Sometimes that gasket gets folded over on corner when remove/replace procedure is performed. Happened before with same dealership, at that time, they happily corrected the issue and apologized. I asked them to power-wash the oil from my concrete driveway....no one qualified available. Service manager working with me...reluctantly. You must really be a firm advocate for yourself to get them to correct mistakes. I could go on and on about what a pain in the behind it is to go back there, but I am going to continue to advocate for myself and remind them of their responsibilities. Here's a nice little note the recent repair work that was done 12/2018 only has a warranty for 12 months this time instead of the original 24 months. I guess I need to get that adjusted as well. The dealership has never reached out to me on any of these repairs or warranty work the service manager stated at the time after I was done venting in his office that he would think about how they could compensate me for my time and effort in transferring tools and equipment from my truck to a rental truck, then back again... At the time of venting I reminded him that I've driven nearly 30,000 miles with incorrectly installed injectors which is quite a bit in fuel cost if you calculate it up. Safford Chrysler Dodge Jeep Ram Fiat in Fredericksburg, VA- exhausting...truly. This is not the end of the story this is merely the beginning. 12/2018 50% of warranty work completed-new oil seals replaced with no additional out-of-pocket expenses. Safford provided me a rental truck during the week long repair. The mechanic who originally performed the work had purchased his own specialty tool needed to correctly install the new seals this time. Now, Safford has changed my appt. for the remaining engine work covered under their warranty three times. I was told by the Service Manager that he would call me when the senior diesel mechanic is available to work on my truck. No call back this entire week. When they performed the work last year, they told me after replacing several parts including six new injectors that they could not figure out what was wrong with my engine (long starts, rough idle for 1-3 minutes, then idle evens out) nor why it lost mileage after all new injectors installed. Mileage has dropped 4 mpg since new injectors.Still same engine problems...13 months later. This is after complaining and physically bringing the truck back to them a half dozen times since original 9K dollar rip-air Unacceptable. Thousands of dollars in decreased fuel mileage, time spent away from work, stress from expecting superior service and receiving much less. Where do I send the bill? The service writers are paid on commission, not salary. Hmmm. Rick Evans-Manager of Service & Parts took my hands in his last year and said, "Mr. Mauck, we will do whatever it takes to solve the problems with your truck. If there's any issue, come see me and I will make it right" Well, it's not right. Not. At. All. 11/2018 Waiting to find out if they will honor their warranty for a $9000.00 job they performed last year on my 05 Ram 3500. Oil leaks from 2 front seals on my 5.9L Cummins. When they performed the original repair, they admitted they did not have the correct specialty tool to perform the job. They admitted they used something else to "make it work" and that I should monitor it for leaks. It's leaking again. More

Great experience made easy. Dealership was amazing. Made the whole car buying process easy and quick. Great service as well. The staff was extremely friendly. I highly recommend Dealership was amazing. Made the whole car buying process easy and quick. Great service as well. The staff was extremely friendly. I highly recommend this dealership. More