Safford Chrysler Jeep Dodge of Fredericksburg

On Friday, 8/12/2011, Safford F'burg helped us locate a 2011 Jeep Rubicon Unlimited at East Tennessee Dodge in Crossville, TN. Safford confirmed with East TN Dodge that the vehicle was still available and 2011 Jeep Rubicon Unlimited at East Tennessee Dodge in Crossville, TN. Safford confirmed with East TN Dodge that the vehicle was still available and that they were willing to do a "dealer exchange." After the usual haggling with Safford, we agreed to purchase the Jeep and submitted a downpayment in the amount of $8000. Safford again contacted East TN Dodge and advised them the vehicle was sold. Safford advised they would overnight a check for payment of the Jeep and arrange to immediately pick it up for transport to Virginia. On Saturday, 8/13/2011, we went back to Safford to tidy up some paperwork. Upon arrival, the sales staff advised us that they had just received a call from East TN Dodge who advised the Jeep had been WRECKED that morning by one of their employees! Safford took the information at face value and the two dealerships agreed to nullify the dealer exchange. However, we were suspicious and immediately, but discreetly, contacted East TN Dodge. We expressed an interest in purchasing this particular Jeep. To our dismay, we spoke to two separate individuals who advised us the Jeep had been SOLD 30 minutes ago. We then asked if there was some confusion and inquired if the Jeep had been wrecked. East TN Dodge insisted the vehicle had NOT been wrecked! After wading through the muck, we determined East TN Dodge appeared to have provided completely false information to Safford and simply sold the vehicle out from under them (and us)! Thereafter, we met with Leo(General Sales Mgr) and Jim(VP), both of whom advised there was not a lot they could do, except 1) make a complaint against East TN Dodge through corporate and 2) help us find another Jeep. Needless to say, we were NOT happy! To our knowledge, East TN Dodge never offered or did anything to atone for what many might deem to be an apparent lack of integrity! In our opinion, they (not Safford) should have done SOMETHING to regain Saffords trust and/or to help get us a better deal. Apparently, that was wishful thinking on our part. In all honesty, we should have probably just abandoned Safford and gone to another dealer. Moreover, we should have probably abandoned Jeep/Chrysler products altogether! However, we really had our hearts set on a Jeep Rubicon, and Joan and Troy (sales) had been VERY polite and professional! Luckily, Safford located a 2012 Jeep of interest to us in Charleston, WVA. Safford agreed to obtain the Jeep and have it shipped to their dealership with no obligation for us to purchase. One week later, the Jeep arrived at the Safford dealership and we made the purchase. We feel relatively confident that Safford did what they could to give us a good deal. But again, we believe it should have been even sweeter compliments of East TN Dodge. In the end, we did get a Jeep Rubicon, although our wallet ended up lighter having gone from the 2011 with rebate to the 2012 model with no rebate. But, we can say this for sure...the actions of East TN Dodge left a bitter taste in our mouth and definitely took ALL of the excitement out of our new purchase! Would we recommend Safford F'burg? Yes. Would we recommend East TN Dodge? Absolutely not! More

We have purchased several vehicles from Safford and have been extremely pleased with the quality of service we have received! We would highly recommend Safford Dodge to anyone who is on the market to purcha been extremely pleased with the quality of service we have received! We would highly recommend Safford Dodge to anyone who is on the market to purchase a new vehicle. We look forward to dealing with them again in the near future! More

Ben was great to work with and was able to answer all my questions. I drove from an 1 1/2 away and he had everything waiting when i pulled in and wasted no time getting me out on a test drive. The dealershi questions. I drove from an 1 1/2 away and he had everything waiting when i pulled in and wasted no time getting me out on a test drive. The dealership also was great about getting me numbers before making me drive up there. Great experience More

My wife and I went to Safford only to look at options for trading in her 2008 Jeep Patriot Sport. We had seen two 2011 models that had 4-wheel drive on their website and I had been bringing both our Jeeps t trading in her 2008 Jeep Patriot Sport. We had seen two 2011 models that had 4-wheel drive on their website and I had been bringing both our Jeeps to Safford for service (also really satisfied with their service department), a kinda win-win. Benjamin met us outside and I asked him to show us the two 4WD Jeep Patriots he had since we did not see them out in the front lot. He went back in and grabbed the keys to a couple he had on the front lot for us to look at while he located the ones we wanted to see on the website. Minutes later after deciding we didn't want any of the ones on the front lot, Benjamin came with the keys to the two we had seen on the website and let my wife drive one of the front lot Patriots around back to their rear lot. We sat in both, looked them over very well and took test rides in both. Compared them. It was my wife's vehicle by far, so I let her make the final decision between the two. The test ride in the Sport model w/ 4WD was more comfortable and smooth than the ride in the Latitude X model w/ 4WD. Not sure why. Latitude X had all the accessories including options and packages, but we still went with the Sport. Color was also a factor, the brilliant black is quite impressive. Benjamin was a trooper and was not pushy about the sale. We were probably not the easiest of customers since we are kinda picky! Although us having been regular customers in other departments probably made it much easier on their sale since they didn't need to take us around too much. Each of his co-workers in other departments were also great and very supportive while not being pushy or overbearing. We also came somewhat prepared with a lot of information, blue book values and financing options (somewhat). I highly recommend this dealership over the past few I've been involved with. I even found Safford of Fredericksburg to be better than it's sister one in Warrenton. More

First of all dodge is building outstanding vehicles. We traded in our 07 Lexus rx350 for a 2012 Durango and it is a huge step up in the quality of the ride and cool features. The dealership was very good w traded in our 07 Lexus rx350 for a 2012 Durango and it is a huge step up in the quality of the ride and cool features. The dealership was very good when it came to the price of the vehicle, they had accidentally posted end of year discount price on their website for a 2012 Durango when there should have been no rebates on the 2012, only the 2011. They told us that since we saw the price and asked about it that they would honor that price even if they didn't make any money on the deal. They honored this price and gave us a fair value for our trade in. Ben was a great salesman and answered all our questions. I would look here first for my future vehicles. More

From start to finish i was treated like family at Safford of Fredericksbug. I have recommended a number of my friends and family to this dealership. They answered all the questions i had. The communication of Fredericksbug. I have recommended a number of my friends and family to this dealership. They answered all the questions i had. The communication and trust was top notch. Thank you Safford Chrysler. More

I came to the dealer to 'just see' the new 200 convertible and fell in love! My first visit I came on a Sunday because I wanted to 'look' privately, form an opinion based on what I saw and what I convertible and fell in love! My first visit I came on a Sunday because I wanted to 'look' privately, form an opinion based on what I saw and what I had researched online. To me the decision was simple a classy, but fun convertible. My family was a harder sell. They appreciated that I wanted to go 'top-less' but my four teenagers in-visioned that as a Jeep Wrangler not a sedan. I went back to the dealer with my husband (just to drop his SRT Charger off for service) and pulled him to the 200 to take a look. At 8:15 in the morning Ben was already at work and was fabulous. He walked us through the car thoroughly answered our questions then politely asked if we would like to take it for a ride. No pressure, no tagging along. Just filled out the appropriate paperwork and sent us on our way. We both really enjoyed the drive but wanted to satisfy family needs as well. We explained our dilemma to Ben (200 vs Wrangler) and he acknowledged what a big decision we had to make and how the vehicles were polar opposites. NO PRESSURE, he told us to think it over, talk to the family and maybe bring a couple of the kids by when it was convenient so that we could all sit, ride and play in all the vehicles we were considering. So I did. Brought my 14 and 16 year old children, they ran to the Wranglers! Then joined me at the 200 and pretended to like it. we took it home so the rest of the family could see it and I drove them around the neighborhood so that they could get a feel for the comfort and luxury. They were very sweet and said 'it's perfect for you. Can we test drive a Jeep now?' long story short... Ben walked us through 4 vehicles that day. Tops up and down, tags on and off... I was very close to selecting the Wrangler Unlimited, it was fun and rugged and the kids loved it. I went back to the dealer alone to have Ben work the numbers. He was with another client so I told him to take his time and I would 'play' with the Jeep a little longer. I decided to put the top up to test my memory of what Ben had just taught me an hour earlier. I couldn't do it. It was too tall and the top was too heavy for me to operate it alone. When Ben joined me a few minutes later I asked him to work the numbers on the 200. One finger does it all! I went home to finish preparing for a dinner party I had planned. The next morning I got a call from Ben 'so, how was your dinner party?' Personal touches and considerations were abundant! I love this guy! At that time we were close on the numbers but not there yet. He went to his managers to negotiate on our behalf and an hour or so later called back and said 'congratulations! Come get your new car!' he got us where we needed to be... and the love story of me and my 200 has just begun! Thanks Ben!!!!! More

I was so impressed with Safford Dodge. As an international customer I gave a verbal commitment to taking a couple of vehicles offered to me by the dealership. Unfortunately a last minute change international customer I gave a verbal commitment to taking a couple of vehicles offered to me by the dealership. Unfortunately a last minute change of circumstances prevented me from taking my committment forward. Whilst I felt terrible (The dealership having expended so much time with my family) I was not made to feel unduly uncomfortable when I ultimately had to step back from the agreed deal. This reflects very well indeed upon those at the dealership but particularly upon Ben Clark who had given up the time. I'd make a point in dealing with Safford Dodge/Chrysler in the future. Thank You. More

I had such a great experience with Safford Jeep purchasing a Wrangler in December 2010 - I bought another one in August 2011. The best thing I can say is they work fast, are professional, and deli purchasing a Wrangler in December 2010 - I bought another one in August 2011. The best thing I can say is they work fast, are professional, and delivered my vehicles (to my home)on very short notice - same day. Troy was fantastic in getting all the paperwork done in such a short time and was always available for questions. I have Jeep dealerships closer to my home but choose to use Safford instead. Troy should get a raise for pulling off getting my Jeep delivered the same day! v/r John More

Went for a specific vehicle, I have had credit issues, was upfront with the staff, they played no games and worked hard to find me a great deal. Found me an interest rate much lower than I expected. Will was upfront with the staff, they played no games and worked hard to find me a great deal. Found me an interest rate much lower than I expected. Will buy my next vehicle from them and recommend them to my friends. More