Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Service on working on vehicles needs to improve a lot When it takes 4 hours to set an update on your vehicle after you had appointments set and no one tells you nothing at all and you have to go ask When it takes 4 hours to set an update on your vehicle after you had appointments set and no one tells you nothing at all and you have to go ask More

Best customer service and car buying experience ever! After a disappointing dealer experience at Miller Jeep in Martinsburg WV, we brought out new 2013 Jeep Wrangler Unlimited to Safford in Winchester VA After a disappointing dealer experience at Miller Jeep in Martinsburg WV, we brought out new 2013 Jeep Wrangler Unlimited to Safford in Winchester VA for service, where we’ve been happy customers for the past seven years. Everything about their service delivery is focused on quality and customer satisfaction, and this past week that track record led us to purchase a new Wrangler JL from the Safford team. Our friendly and easy going sales team member, Jerry, was more than happy to show us all the new features of the JL redesign, while we were waiting, which ultimately led to our decision to trade in the old Jeep for the new one. The best car buying experience I’ve ever had — not a particle of pressure or discontent — with complete transparency on discounts, trade in value, and adjustment for work performed on the old vehicle before before we decided to buy the new one. Everyone from Dan in Service to Jerry in Sales was a pleasure to work with, and we look forward to many more years of Safford customer support. More

2019 Jeep Renegade Amazing experience all together, too many good things to mention, I was comfortable with the staff, didn’t feel pressured or overwhelmed, very pleas Amazing experience all together, too many good things to mention, I was comfortable with the staff, didn’t feel pressured or overwhelmed, very pleasant experience More

Made me feel like family! I never thought I would be able to get out of the car I purchased not quite three years ago and they made it happen with a deal I was happy with. I w I never thought I would be able to get out of the car I purchased not quite three years ago and they made it happen with a deal I was happy with. I would recommend them to anyone! More

Nightmare whole deal has been a nightmare. bought car and got it on interstate check engine light came on. then i called and spoke with mary who i signed papers whole deal has been a nightmare. bought car and got it on interstate check engine light came on. then i called and spoke with mary who i signed papers with who said nothing they can do once its pulled off lot that is what extended warranty is for. so i called extended warranty they said sounded like pre existing so they wont cover it. so i contacted va attorney general and then 2 days later safford called to tell me to take it down to be fixed. they replaced fuel pump at that time. i told them it sounded like exhaust leak. i went to pick it up check engine light is still on. the guy comes out and erases code and says your good to go. i said that isnt fixing it. so light came right back on while driving home. called to get ahold if rosa and didnt hear back for several days and then i get email from attorney general saying safford has fixed the issue. i had to reply stating it isnt fixed the light is still on. i then get ahold of jon the general manager who helped me the most and was trying to fix the problems. he had me bring it back down and gave me another rental and they fixed the o2 sensor and catalyst converter. when i went to pick it up the service guy said the code showed as old and appeared to have been erased so makes me think it was done prior to me buying car. Jon stayed in contact with me to let me know the progress. Now i have car back and was told to go to mva to get my tags and since i paid safford for tags i wouldnt have to pay mva so i went to mva and was told no either they need to give you something to show you paid or they will send papers however mva said they are 30 days behind on mailing tags. today Mary calls me back with a attitude saying i was told from get go they will do my tags and about how i should have knew papers i was signing. which i knew they told me that from get go however tuesday they said to go get tags at mva. i told her this whole process has been a nightmare and she got snippy again so i brought up about the attorney general which didnt help her attitude any. so this place has horrible customer service skills and one person dont know what the other is doing and not organized. i recommend if you do deal with this place ask for Jon the general manager because he is great and has been the only person willing to help and not get a attitude. More

New truck Jamie Beans This is our third vehicle we have bought from him he is awesome and we have referred her son last years ago And he bought a jeep Jamie Beans This is our third vehicle we have bought from him he is awesome and we have referred her son last years ago And he bought a jeep More

Fantastic experience We were so pleased with the helpful staff at Safford in our truck buying experience. The salesman and sales manager went above and beyond to help us f We were so pleased with the helpful staff at Safford in our truck buying experience. The salesman and sales manager went above and beyond to help us fulfill our needs/wants in a vehicle and we left with just that. We LOVE our new Ram 1500 Long Horn. More

Buying a new car exlerience Everyone was courteous and caring. We will definitely visit your dealership again. Jerry had the jeep ready for a test drive when we arrived it wasnt Everyone was courteous and caring. We will definitely visit your dealership again. Jerry had the jeep ready for a test drive when we arrived it wasnt hard to make a decision on the vehicle. Thank you More

Excellent Service, 0 pressure. A nerve racking process made easy with no pressure and help throughout the entire time. Jamie Beans was incredibly patient with us and honest the enti A nerve racking process made easy with no pressure and help throughout the entire time. Jamie Beans was incredibly patient with us and honest the entire time until we settled on the right vehicle for us. Very happy with entire process! More

Great Experience .....Highly Recommend Had a great overall experience at Safford with Jamie Beans. Very easy to work with.....no hassle sale! Would recommend! Traveled from Baltimore, MD Had a great overall experience at Safford with Jamie Beans. Very easy to work with.....no hassle sale! Would recommend! Traveled from Baltimore, MD to work with this dealership. More