Safford Brown Subaru Manassas

Wonderful service experience Easy service check-in and loaner program. I asked for an alignment check with instructions to go ahead and perform the alignment, if needed. It gives Easy service check-in and loaner program. I asked for an alignment check with instructions to go ahead and perform the alignment, if needed. It gives me more confidence in the dealership when a service I pre-authorized is not performed when it isn't needed. Thank you. More

Stress-free buying of my Subaru. My salesman, Eric Bukhari, made the entire experience pleasant. Though I couldn't immediately find what I wanted at the dealership, he searched until My salesman, Eric Bukhari, made the entire experience pleasant. Though I couldn't immediately find what I wanted at the dealership, he searched until the right one could be delivered. Everyone was very nice and ensured the transaction go smoothly. More

Unacceptable phone service I bought a new car from them and liked the sales service, Called back a couple of weeks later to check on transferring the title and the status of my I bought a new car from them and liked the sales service, Called back a couple of weeks later to check on transferring the title and the status of my new tags. Got disconnected a total of five times. Gave up. They talk a good game on customer service, but can't seem to get the simple phone system to be responsive. More

Came in last minute; fixed and on road in less than 30. I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but they were clueless as to what the issue might be. So, I had the car towed to Brown's (nearest Subaru dealership). Due to the lateness of the evening, I was sure that I would have to leave the car overnight (logistical headache). Bbut fortunately, the service dept was still open. The service attendant (Ms Trish Montgomery) upon hearing my woes, immediately suspected the problem and called the service garage and asked one of the technicians if he had time to fix it this evening. I was in and out and back on the road in less than 30 minutes. Crisis averted. Kudos to Ms Trish. More

Brown's is like family I bought two cars from Brown's. I am planning on a third. They are a great crew and the service is great. I trust Brown's. I bought two cars from Brown's. I am planning on a third. They are a great crew and the service is great. I trust Brown's. More

Service on my new crosstrex Friendly people. Great service and value with easy drop off. This was my first oil change which was free. Purchased the car at this dealership and was Friendly people. Great service and value with easy drop off. This was my first oil change which was free. Purchased the car at this dealership and was very happy with the overall process. Looking to buy another car soon and will definitely do it with the same sales team. More

very good experience Ivan was easy to work with. He has been very helpful and prompt on responding with questions. one of the best car purchase experience ever. Ivan was easy to work with. He has been very helpful and prompt on responding with questions. one of the best car purchase experience ever. More

Best experience ever! This was the friendliest and most caring dealer I have ever been to! They made sure I felt comfortable with the payment and went above and beyond to m This was the friendliest and most caring dealer I have ever been to! They made sure I felt comfortable with the payment and went above and beyond to make it happen!!! More

Very friendly service department! Meredith was very friendly. She greeted me immediately as I walked through the door. I've always had a good experience at this dealership and I love Meredith was very friendly. She greeted me immediately as I walked through the door. I've always had a good experience at this dealership and I love being greeted by their dog! More

Great service department I absolutely love your online scheduling program. It was a simple oil change, check up, and tire rotation... first time back to the dealership... and I absolutely love your online scheduling program. It was a simple oil change, check up, and tire rotation... first time back to the dealership... and everyone made an effort to exceed expectations. Well done! More