Safford Brown Subaru Manassas

The price they listed online for the Crosstrek I was interested in is not the price they quoted me. They decided to jack up the price by about $2k and then started adding things I didn't ask for. They'r interested in is not the price they quoted me. They decided to jack up the price by about $2k and then started adding things I didn't ask for. They're not trustworthy and were just a waste of my time. I would recommend staying far away from them. I know cars sales people are notoriously shady but this is just ridiculous. My hunch is anybody who has given them a positive review must be on their payroll. More

The staff at Safford Brown Subaru was a pleasure to work with. They answered all of my questions, were knowledgeable about their cars and found the perfect fit for me!! 11/10....I wish I could give more st with. They answered all of my questions, were knowledgeable about their cars and found the perfect fit for me!! 11/10....I wish I could give more stars. More

I have bought four cars from Browns' and always received a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shi a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shield on my ten year old Outback) for free. Terrific customer service this week, and always. I'll be back. More

Been going there for several years & appreciate the customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly & when she isn't there Sue takes care of my needs. Another shout out to mech. Zac who has made my husband 2004 car a dream AND a note about the manager-hes great & has always support his team that why i go there . All the people Ive met or interacted with are professional and seem happy to be there to serve you- that means from top-to-bottom this is the best place of business i use (I should know having been a manager for 25-30 years. You're only as good as your team - they are everything More

I would leave 6 or 7 stars if I could! I had an amazing experience with Chris Routten and the whole team at Brown's. Incredibly knowledgeable, friendly, and fair. While I was determining which package a experience with Chris Routten and the whole team at Brown's. Incredibly knowledgeable, friendly, and fair. While I was determining which package and features I wanted, they could answer any question I had about the car. Once we purchased, they gave us an hour long walk through on all of the car's features and settings. Chris was so easy to talk to and fully understood why my wife and I could not come to dealership during the pandemic. He drove the car to us (in NW D.C.) and we did all of the paperwork socially distanced in our backyard. No extra charge and he acted like it was nothing, just part of his job and he was happy to do it for us. He always responded quickly to my communications and even after the purchase, he has checked in with us and taken care of things--for example, because the DMV is backed up, we needed an additional set of temporary plates. I texted Chris and within one day, Brown's sent us what we needed. More

No pressure, open to negotiations, and fair pricing and deals. Bought Happy. Sales representative Gabe Obenwa worked with my wife and I to pick out the vehicle that was right for us. deals. Bought Happy. Sales representative Gabe Obenwa worked with my wife and I to pick out the vehicle that was right for us. More

Patrick and Eric treated me like family! I could not be more thankful and happy to drive away in my new subaru! They worked so hard to get me the best deal possible and help me with every step of the proce more thankful and happy to drive away in my new subaru! They worked so hard to get me the best deal possible and help me with every step of the process. Love these guys. Would 100% come back and reccomend that anybody looking for a new vehicle come here More

Purchase of 2020 Subaru Outback Excellent dealer to work with. The salesman, Eric Bukhari, was exactly what I wanted in a dealer's representative but seldom find. No strong arm pre Excellent dealer to work with. The salesman, Eric Bukhari, was exactly what I wanted in a dealer's representative but seldom find. No strong arm pressure, just answered all my questions in a professional manner while pointing our the features of the car that I did not think to ask about. Low key, but very efficient. Probably the start of a long term relationship with Brown's. More

Easy to work with Brown's was very easy to work with. They are low pressure and were willing to match a very competitive deal on a new Forester. I appreciated their str Brown's was very easy to work with. They are low pressure and were willing to match a very competitive deal on a new Forester. I appreciated their straight-forward approach. More

Professional service Greatest customer service ever as soon as I walked in and Vince and every one that was there to drop off my Subaru for warranty service work to be don Greatest customer service ever as soon as I walked in and Vince and every one that was there to drop off my Subaru for warranty service work to be done and I always got a phone call on the status that was being done the entire time until pickup. More