Safford Brown Mazda Alexandria

Safford Brown Mazda Alexandria responded

Hello jk301, and thank you for your feedback. My name is Michael Johnson, and I wanted to let you know I am committed to making sure no customer feels they were taken advantage of. I apologize to you if you felt this way. It is not our intent to change terms on any sale, or to take advantage of anyone. Again, I appreciate everyone's feedback, and value their comments. It is our goal to make every customer happy with our buying process. I would like to discuss it further with you if you would like. My number is 703-660-0860, and my email address is mjohnson@brownscar.com

Safford Brown Mazda Alexandria responded

Hello and thank you for your response. My name is Michael Johnson. I am the new General Manager here at Brown's Alexandria Mazda. I appreciate all your feedback, and sincerely apologize that we were unable to deliver a perfect sales experience. We believe the best experience is one where the salesperson is well versed about the vehicle they are presenting, and answer all the questions they possibly can about the car. Our managers are trained to handle any and all questions about the car, and help the customer feel they are getting a transparent and honest experience when buying their car from us. I am now reaching out to every customer who has given their feedback and let you know that all the people here I have now put in place cares deeply about making every customer happy, and deliver a pleasant buying experience so they will feel confident about returning here to us. Please call me at 703-660-0860 or email me at mjohnson@brownscar.com. I would like to talk to you about your experience. Once again, I'm sorry we were unable to reach out to you sooner, but my goal is to make contact with every customer.

Safford Brown Mazda Alexandria responded

Dear melfin80, Thank you for your feedback. I appreciate that you took the time to share your experience. Please call me at any time if you have any comments or cencers at 703-660-0860 or email me at mjohnson@brownscar.com

Safford Brown Mazda Alexandria responded

Thank you kman220 for your feedback. I ppreciate that you took the time to share your experience. I'm sorry you had a bad experience elsewhere, but it is our goal to have an easy transparent buying process. Thanks again for your comments. Michael Johnson, General Manager.

Safford Brown Mazda Alexandria responded

Hello Krish0513, I wanted to reach out to you and first of all, thank you for your feedback. It is important to me that I have the opportunity to hear back from every customer I possibly can. My name is Michael Johnson, Genral Manager of Brown's Alexandria Mazda, and I recently have been given the opportunity to guide this dealership into the path of great satisfaction. I am sorry that when you took your car here in the past you had a bad experience. Returning back with the same problem is unnacceptable. It is our responsibility to identify a problem on a car, and give a clear explaination of the work, and to accomplish what we have promised. We since have made some personnel changes, and our staff is well informed on how important it is to our customers how they are treated. Although it has been quite a while since you posted this feedback, I welcome your phone call or email. My number is 703-660-0860. mjohnson@brownscar.com

Safford Brown Mazda Alexandria responded

(duplicate response to duplicate feedback)Hello aguilani, My name is Michael Johnson, General Manager here at Brown's Alexandria Mazda. I do appreciate your feedback, and sincerely wish that I had an opportunity to mention this to you sooner. I recently have taken the responsibility of reaching every customer, and hope that I have another chance to let you know that, since this situation has occurred, the sales manager now has the ability to offer assistance to the customer in a situation like this. We should have simply taken care of the problem for you. It is our responsibility to have made sure that you were completely satisfied. Today, our sales and service departments work together to go out of our way to make sure every customer is happy with the quality of work. Whether it is your first time here, or first car, if treated right, we want to earn your business again and again. I am here to apologize that it has taken some time to reply back to you, and that you had to endure a bad service from us. Although this is a duplicate feedback, I will respond to both. I will offer you a chance to talk with me, and to be able to share this experience with me. 703-660-0860 mjohnson@brownscar.com

Safford Brown Mazda Alexandria responded

Hello aguilani, My name is Michael Johnson, General Manager here at Brown's Alexandria Mazda. I do appreciate your feedback, and sincerely wish that I had an opportunity to mention this to you sooner. I recently have taken the responsibility of reaching every customer, and hope that I have another chance to let you know that, since this situation has occurred, the sales manager now has the ability to offer assistance to the customer in a situation like this. We should have simply taken care of the problem for you. It is our responsibility to have made sure that you were completely satisfied. Today, our sales and service departments work together to go out of our way to make sure every customer is happy with the quality of work. Whether it is your first time here, or first car, if treated right, we want to earn your business again and again. I am here to apologize that it has taken some time to reply back to you, and that you had to endure a bad service from us. Although this is a duplicate feedback, I will respond to both. I will offer you a chance to talk with me, and to be able to share this experience with me. 703-660-0860 mjohnson@brownscar.com