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Safford Brown Mazda Alexandria

Alexandria, VA

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72 Reviews

7400 Richmond Highway

Alexandria, VA

22306

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Showing 72 reviews

June 02, 2024

**Long review alert** I recently had the pleasure of experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I wa More

by tifymc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe, Rob, Travis
Jun 05, 2024 -

Safford Brown Mazda Alexandria responded

Thank you so much for taking the time to share your detailed and positive experience! We are thrilled to hear that Travis, Jimmy, Moe, and Rob provided you with exceptional service throughout your visit, from the repairs to purchasing a new car. We appreciate your recommendation and are delighted that you are happy with your premium CX-90. Our team is always here to go above and beyond for our customers. We look forward to welcoming you back in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

April 30, 2024

Staff is friendly enough (Jimmy) and follow-up staff (Robert) as well. Robert insists that it is standard practice among all car dealerships to charge extra fees for shop supplies and document retentio More

by brianandfamily97080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Arteaga
May 02, 2024 -

Safford Brown Mazda Alexandria responded

Brian, we appreciate you leaving this honest feedback about your experience in our service center. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Safford Brown Mazda Alexandria

October 18, 2023

I caution anyone buying a used vehicle from here. The service department does not care about safety and quality. I’m from PA and after receiving my registration, a PA inspection was arranged that sho More

by T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Stofko
Oct 23, 2023 -

Safford Brown Mazda Alexandria responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Team at Safford Brown Mazda Alexandria

April 21, 2022

I purchased a 2020 Maza CX-5 two years ago from Brown's Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in More

by Jeff Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SANDRA BONILLA
Apr 22, 2022 -

Safford Brown Mazda Alexandria responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

Apr 22, 2022 -

Jeff Williams responded

I meant every word, Steve. I look forward to working with you in the years to come!

April 17, 2022

My experience was less than desirable. I purchased a used car from the dealership that I assume had been traded in. An agreement was made that certain items would be repaired on the vehi More

by rickyshoulars
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Stofko, Brian Bearce
Apr 21, 2022 -

Safford Brown Mazda Alexandria responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

May 05, 2022 -

rickyshoulars responded

Thanks for reaching out but I do not have faith that there will be any resolution. The incident of poor customer service is not my first with Brown's. A few years ago, I purchased another used vehicle from the dealer. After having the vehicle for a while, I received an email stating that I was eligible for an oil change special. I scheduled the oil change and reported to have the work completed. At check out, I was informed that I owed more than the advertised price. I spoke with a service manager about the price difference. He informed me that I had communicated with a computer when I scheduled the oil change, that my vehicle required more oil and that I would not get the oil change at the advertised price. I paid the regular price and reported the incident Brown’s management via email as I had included all of the vehicle specifications when scheduling the service. I never received a response, so I left the matter alone and decided not to do business with the dealer again. Fast forward to this year, I went back on my word and purchased another vehicle from the dealer after previously making a promise to myself not to deal with the dealer again. I feel that everyone is entitled to second chances. I carried my vehicle back to the dealer after having it for two days due to lights on the dashboard coming on. I was questioned by the service manager, told that I did not have an extended warranty and that the vehicle had been checked prior to me purchasing it and that no lights were on at that time. My mind was telling me to cancel our contract/agreement as I was still in my three-day window to cancel my agreement. I went against my better judgement and decided to go forth with the agreement. I was thinking that everyone deserves a second chance. I have learned to follow my initial instincts. I have my “We Owe You” document noting that my first oil change and tire rotation will be free. I am seriously thinking about taking my vehicle to a Ford Dealer and paying for the services out of pocket to avoid any further customer service issues. I must say that this ordeal has taught me a valuable lesson; Fool me once, shame on you; Fool me twice, shame on me.

December 29, 2021

Bought my 2020 CX30 here. Great service and support. A year later the car had a transmission problem. The dealership worked hard to fix the issue and provided me a loaner car while they made it right. Ver More

by Chris636
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 30, 2021 -

Safford Brown Mazda Alexandria responded

Thank you for this amazing review! We really appreciate your business. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com

November 02, 2021

I never write reviews, but our excellent experience at Brown's Alexandria Mazda warrants being shared. Indeed, we went in to test a car, and left, quite unexpectedly, buying one (CX-9). While the vehicle More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Welcome, Toriano Parris Sr
Nov 05, 2021 -

Safford Brown Mazda Alexandria responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

September 19, 2021

this is a second review for this dealership for the same car. I gave it 4 stars instead of 5 because the previous situation was not handled correctly. Overall, i am satisfied with the second visit i made. T More

by Lrodriguez82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Parris, Anthony Arthur
Sep 22, 2021 -

Safford Brown Mazda Alexandria responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

February 17, 2021

We just bought a CX-30 for our daughter and the experience was top notch! The sales person, Anthony, was fantastic and took a real interest in the fact that we were buying this for our daughter. H More

by sameerN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yahya Faiz, Anthony Arthur
Feb 22, 2021 -

Safford Brown Mazda Alexandria responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com

March 29, 2020

Genuine People Willing to Negotiate! I am 71 years of age and have purchased a dozen+ new cars over my lifetime, the last three here in the Virginia/Maryland area. None of my buying expe More

by Jeff Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shehata, Steve Forsht, Anthony Arthur, Chad Lewis
Mar 29, 2020 -

Safford Brown Mazda Alexandria responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Jeffrey! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Thanks again, Steve Forsht - General Manager - steve.forsht@brownscar.com

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