Safford Brown Mazda Alexandria

From the first contact, I observed outstanding customer oriented sales, finance and service personnel. Robert DeLarouge and Tom Steinitz were particularly excellent and totally professional in their respe oriented sales, finance and service personnel. Robert DeLarouge and Tom Steinitz were particularly excellent and totally professional in their respective fields. More

After agreeing to a price through email I scheduled an appointment to pick up my new car. Only issue was that the dealership raised the rate of the car on me after I arrived. I agreed to the new price and appointment to pick up my new car. Only issue was that the dealership raised the rate of the car on me after I arrived. I agreed to the new price and requested to see all costs again before filling out more paperwork. The second time around they raised the agreed to processing fee. Hoped I had dodged a stereotypical dealer but turns out I was wrong. This place dampened my first new car buying experience. If you make a deal with this place prior to visiting, make sure you call ahead and confirm what they told you with the manager. No sense in wasting a weekend like I did. More

Wouldn't recommend Brown's Service or Sales to anyone. Hopefully, you are reading this before you decide to take your car here. Save yourself the hassle and go somewhere else. The service rep, Tas anyone. Hopefully, you are reading this before you decide to take your car here. Save yourself the hassle and go somewhere else. The service rep, Tasha, has poor communication skills with customers in part to her lack of basic intelligence. I took my car in for diagnostic testing and was told it would take one day. Over a week later, the testing still is not done and they can't tell me a specific problem with my vehicle. Also, they never, EVER, called me back when they said they would. Each day I would call to see when the car might be finished, and I was told I would hear back by the end of the day, and each day NO ONE called. I am waiting for a response from the Service Department so I can purchase another Mazda from Brown's in Fairfax. In fact, the Sales Manager at Brown's Fairfax was unable to get any information. At this point I am thinking about going to Rosenthal Mazda to purchase my new car. Unfortunately the Brown's Mazda Alexandria experience has made me dislike the entire Brown's name. More

Buying this vehicle from Robert was professional, transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate wi transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate with integrity or honesty. I was buying a vehicle under very difficult circumstances; my husband had died in a car accident; I was buying a replacement vehicle by myself for the first time in 25 years. Since my time was limited, most of the negotiation was done over e-mail -- Robert was great at providing the information I requested, calling to be sure he understood my requirements and honoring my request that I not be asked to sit through any sales pitches for rustproofing, extended warranties, etc. Before going to the dealership, I asked for - and was provided - the bottom line price that would cover taxes, tags, dealer fees -- I didn't want any surprises; not only did Robert stick by the price, two weeks later I received a small refund check. I came to the dealership with financing, but the Finance Dept. was able to beat the rate I had. Overall, this was a great experience. I highly recommend Robert and Brown's Mazda. More

Horrible dealer!!! My husband and I went to buy a car this past saturday. After about an hour of negotiating, we finally came to a deal. We sign the paper, but had to come back on monday morning to give this past saturday. After about an hour of negotiating, we finally came to a deal. We sign the paper, but had to come back on monday morning to give them a cashiers check. When we called in the morning o comfirm the check amount. They told us they sold it!!!! Behind our back, after we signed the papers and everything. Such a horrible dealer, how can they treat customers this way!?? More

Bottom line - Brian Bearce and Brown's Alexandria Mazda Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everyth Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everything, every step of the way, not at all pushy, not the least bit condescending or predatory-feeling (and I'm a young, single, blonde female), and very responsive. If I needed to buy another car tomorrow, I'd go back without hesitation and highly recommend him/them. My experience: First, I *hate* car shopping. Hate it. Dread the process and would rather get a root canal every day for a month. But my car was totaled in Hurricane Sandy and I needed a new one, so I started reading reviews, checking local inventories, and requesting quotes online. Brian Bearce at Brown's Alexandria Mazda was the first person to respond, and it was clear he actually read my quote request because he sent me genuine follow up questions about what I wanted, not the VERBATIM form letter I got from every single other dealership (some even forgot to change the field that said <customer name here>). He was incredibly responsive over email for the rest of the evening as I asked about cars, options, and prices. He was great about providing detailed quotes at every step - whereas many of the other dealers that contacted me just wanted to get me in the door to test drive first and talk price later. (I want prices while I'm home and on my computer and can comparison shop! I'm not coming in until I think I've found a good deal.) Brian offered me a competitive price on a car I wanted, so I scheduled a test drive the next day. Despite the great email communication (polite, professional, not pushy in the least), I was still dreading actually walking into the dealership. In the past, I've felt like day-old carcass the way the vultures descended as soon as I walked in. But Brian was friendly and ...genuine. I didn't feel like I was on a clock and he wasn't overly familiar like some of the other salesman I dealt with. (You know the ones that act like you're their new best friend as soon as you meet them? That can't agree with you enough about everything you say while it's clear they're barely listening? I hate that, and this was the opposite.) Just genuinely friendly and professional. We went out to the lot, he took me straight to the car I asked to see, didn't try to show me any of the fancier models on the way, and let me look things over at my own pace. He showed me features when I asked, and talked to me like an intelligent person, but in non-car-speak. We took a test drive and I didn't feel rushed. He pointed out a few driving/performance features along the way and let me go as far as I wanted to in order to get a feel for the car. I still wasn't sure about the car when we got back, so I told him I wanted to think about it and he said, "I understand. It was great meeting you, and if you have any questions or want to come back for another drive or to check out a different car, just give me a call." That was it! No "what will it take to get you to change your mind and buy this car today" pressure. No wasting my time. Besides the time I spent driving, I was at the dealership for probably 20 minutes, tops. Looking at the car too, not sitting at a desk being grilled about "what's my price point?" I test drove that same car and a few other models at two other area dealerships the next day, and those salesmen were pushy, didn't listen, and in general just put me off in a big way. I stayed long enough to give them Brian's quote and ask them to beat it. They made me offers in writing, and I left, but not before they could summon the managers to try to pressure me into buying on the spot. I decided I did really like the car I drove (same model at 3 dealerships), so I emailed Brian, gave him the best price I'd been quoted, and he was able to come in just under that, which was *well* below invoice. I wanted one last test drive to be sure (hey, it's still a lot of money! I want to be sure!) and again, despite having spent 2 days emailing me and time on a test drive with me the day before, he was happy to go for another drive with me. I loved the car, I got a great price, and even the paperwork to actually buy the car didn't take very long. No waiting for hours while they try to sneak extras into the bill. Honest, up-front pricing. Consistently great customer service from start to finish. Great value, and great experience. (and how many times can you ever say that about car buying??) More

They were convenient to deal with and the price they gave us was $300 cheaper than any one in the area so we bought the car from them ,Anthony was great to deal with and was very helpful. I highly recommend us was $300 cheaper than any one in the area so we bought the car from them ,Anthony was great to deal with and was very helpful. I highly recommend him, if you need to buy a new mazda More