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Safford Brown Mazda Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.6
154 Reviews
As you set out looking for your next new Mazda or used car, you'll want to shop at a place that's all about the community and great value. That's just what you'll find at our Alexandria, VA Mazda dealership, where we're all about our Buy Happy Philosophy and a dedication to helping with important causes and events around northern Virginia. Get in touch today and see how we can lead you to a great deal on the perfect new Mazda model or used vehicle, complete with Buy Happy benefits. While we have a focus on providing the new and used vehicles and parts and service offerings that we're known for. But along with those typical expectations from our Alexandria dealership, we go much further. That's what our Buy Happy Philosophy is all about. Ensuring you wind up with the car you want, at the price that works best for you and with an easy shopping experience is what we're known for. Your purchase also includes perks through our Buy Happy program, especially for pre-owned cars. A three-day exchange policy, price match guarantee and extended warranty coverage, among other perks, all give you extra value when buying used here. Meanwhile you'll also get some free offerings at our service center with your purchase. Along with our Buy Happy Philosophy, we're also known for being a proud sponsor of many community events and organizations. You'll certainly see our name during the busy holiday season when efforts are needed for the less fortunate, while we also support school-related activities, youth sports and more all year round. See how you can get involved by visiting us in Alexandria today. Head on over to Safford Brown Mazda Alexandria today to learn more about the Buy Happy Philosophy we're so proud to offer and to see what else we have going on.
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7400 Richmond Highway

Alexandria, VA

22306

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Showing 154 reviews

October 09, 2025

It is hard to reach a person in the service department. I called for over 2 hours then eventually just went in. I think parts are overpriced. More

by ellisd826
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demetrius was helpful
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Oct 12, 2025 -

Safford Brown Mazda Alexandria responded

Ellis, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 09, 2025

my appointment 7:45 , I'm in there 7:40 same body check-in and took my keys ... and 8 :40 i saw my car in out side in parking lot.... one of the coworkers told me may be this is your last time .... I More

by BINODHANDARI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont want
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Oct 12, 2025 -

Safford Brown Mazda Alexandria responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 08, 2025

Friendly service and helpful video with comprehensive explanations - nice waiting area with tables and electrical outlets More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Report | Print
Oct 08, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 08, 2025

Worked on car quickly . This shouldn't be a 15 word minimum . Thank you please More

by LAURA.LUCY00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Report | Print
Oct 08, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 08, 2025

Sandra had me in and out quickly. I love the video where I can see that my car is being taken care of honestly. More

by KLHARLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Oct 08, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 07, 2025

We have to drive a ways to get here but we come back because Sandra and the service team are great More

by JVCAMPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Bonilla
Report | Print
Oct 07, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for your kind words! We truly appreciate you making the drive to Safford Brown Mazda Alexandria and are thrilled to hear that Sandra and our service team provided you with a great experience. We look forward to welcoming you back on your next visit! Sincerely, The Team at Safford Brown Mazda Alexandria

October 06, 2025

Service reps always friendly and efficient. Time and cost estimates are accurate. Waiting area is comfortable and well-appointed. More

by SUSANLEE333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Report | Print
Oct 06, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for your kind words, Susan! We truly appreciate your feedback on our friendly and efficient service team at Safford Brown Mazda Alexandria. It's great to hear that you found our time and cost estimates accurate, and that you enjoyed our comfortable waiting area. We look forward to seeing you again for your next service! Sincerely, The Team at Safford Brown Mazda Alexandria

October 06, 2025

Provided the service I requested last minute I appreciate the last minute accommodation for a tire replacement More

by rheanapierce
Recommend Dealer
Yes
Employees Worked With
Dametrius
Report | Print
Oct 06, 2025 -

Safford Brown Mazda Alexandria responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 06, 2025

Everything was wxcellent, the reception and service staff are kind and very efficient.Thanks for all. More

by javierdavilaperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo
Report | Print
Oct 06, 2025 -

Safford Brown Mazda Alexandria responded

Thanks for sharing your thoughts about your experience with Safford Brown Mazda Alexandria. We appreciate your business and hope to see you again soon!

October 06, 2025

The team is wonderful. They make you feel welcome, comfortable, and get the work done in a timely fashion. More

by FUJIISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Bonilla
Report | Print
Oct 06, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Mazda Alexandria.

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