STG Auto Group of Montclair

What a horrible experience. Would advice anyone to find a better and more honest dealership. My car has never ran good. Took. It in 3 times in less than a month. Absolutely no c Would advice anyone to find a better and more honest dealership. My car has never ran good. Took. It in 3 times in less than a month. Absolutely no communication whatsoever. And an even absurdly attempt to intimidate. No one knows what's going on and these reviews on here seem highly suspicious. Please think about your family and financial situation. This place Is designed to defraud anyone who buys here. Cars are overvalued and aren't in good condition. This company needs to be investigated and shut down.. More

Our salesperson Deanna was very professional and polite. And they worked with us with the numbers. And they worked with us with the numbers. More

I came here today just looking around didn’t have an idea what I wanted to buy , and I met with Kevin, he Asked me a bunch of questions he really knew what he was doing, and he showed me this nice 2019 Merce what I wanted to buy , and I met with Kevin, he Asked me a bunch of questions he really knew what he was doing, and he showed me this nice 2019 Mercedes’ Eclass , fell in love with it, and thankfully they got me approved with a really low interest rate and I’m home happy with the car of my dreams. Thank you STG I’m going to come back for all my cars More

Hands down the best dealership in California! ! Thank you for helping me get into my dream car ! Thank you for helping me get into my dream car More

Our Rep Richard was amazing and busted his butt to make us happy. He made the process smoothe and fast. Highly recommend STG and make sure you ask for Richard he will go the distance! us happy. He made the process smoothe and fast. Highly recommend STG and make sure you ask for Richard he will go the distance! More

I am very happy with my purchase and I strongly recommend STG auto group they have the best cars in town,Manny Pavon is the sales rep that help me out with my car so if your coming is ask for him he’s the pl STG auto group they have the best cars in town,Manny Pavon is the sales rep that help me out with my car so if your coming is ask for him he’s the plug ! More

The dealership is great to get cars to you quickly. However, make sure you look over the car before you purchase. Personally, the car we purchased had a slight bumper issue that they fixed. After looki However, make sure you look over the car before you purchase. Personally, the car we purchased had a slight bumper issue that they fixed. After looking at the repair, they put a self tapping screw directly into the frame in multiple places just to hold the bumper in the right place. Does it work? Sure, but now the potential for rust and other issues are there. The sales team here is terrible to communicate after they get paid. The service department is even worse at communicating, the sales guys even know the service department sucks. You are required to purchase tint, door guards, and their GPS units. EVEN if the car tint isnt being changed or they are not changing door guards. TLDR; If you buy a car here, look it over and make sure you know how things are fixed or being a mechanic to look it over. Prepare to spend an extra 1-1.5K on any car just for basic stuff they can not take off the deal. More

They were helpful and very patient with helping clients with their choices and payment for cars with their choices and payment for cars More

Purchased our 2019 Dodge Durango and Ray was very helpful with the process and paperwork with the process and paperwork More

DO NOT BUY VEHICLES FROM HERE!STG loves to promote DO NOT BUY VEHICLES FROM HERE! STG loves to promote luxurious vehicles which on the outside they look great but they come with a lot of mechanical DO NOT BUY VEHICLES FROM HERE! STG loves to promote luxurious vehicles which on the outside they look great but they come with a lot of mechanical issues! I purchased a vehicle from STG in October 2019 with an extended warranty through Portfolio. PLEASE DO NOT PURCHASE THIS EXTENDED WARRANTY! Since I've purchased the vehicle I've had 2 different mechanical issues that were thankfully covered under the extended warranty; however, it is a nightmare dealing with both STG and Portfolio when it comes to the warranty. Unfortunately, here I am again with another mechanical issue (my third one in 2 years). My check engine light came on Saturday, December 25, 2021. I took my vehicle to the dealer service shop near my home on Monday, December 27, 2021, which is the same service shop that did my two previous repairs. Per the warranty contract the vehicle must be serviced at the dealer where the vehicle was purchased UNLESS you reside outside of a 20 mile radius. If so, you have to contact the selling dealer (STG) to have them notify Portfolio that they authorize the vehicle to be serviced at another dealer due to distance. As I stated before I've had to go through this process on two previous occasions and the vehicle was authorized to be serviced. Today, however, that is not the case. I received my vehicle diagnosis from the dealer service shop near my home on Tuesday, December 28, 2021. They initiated a claim with Portfolio and I already knew I needed to contact STG to get the authorization. I am not exaggerating when I say I had to call more than 5 times to try to get help with this. Each time I called the receptionist would put me and keep me on hold for more than 10 minutes supposedly transferring me to the correct person. I went back and fourth from the service department to finance back to the receptionist and each time I was on hold for more than 10 minutes. At one point I was on hold for more than 20 minutes. I finally was helped by a women in finance who wouldn't give me her name and stated that there was nobody there who could assist me with my issue and that I should call back tomorrow when the manager Manny is there who would be able to help me. Tomorrow comes, (today) Wednesday, December 29, 2021, and I call STG again and ask to speak to Manny. I am told he is on his lunch and to call back after 0130pm. I call back after 0130pm, again ask to speak directly to Manny and I get placed on hold for 10 minutes. On two occasions someone answers the line and quickly places me back on hold. Finally, the "service coordinator" by the name of Cailyn/Caitlin answers and advises me that Manny is not available and that he will be out until next week. Mind you I was just told he was on his lunch. I continue with Cailyn/Caitlin and let her know what is going on and what I need help with. She immediately tells me that they do not release authorizations anymore and that they just changed that just because. She did not care to hear me out nor help me. The salesmen at STG are sharks who just want to take your money and sell you everything they can, but when it comes to the customer needing help they're rude and don't care. I understand the pandemic has caused a shortage and strain on staff everywhere but STG needs to train their staff on the importance on keeping their customers happy. I will never purchase from STG again and I will make sure to spread the word on the horrible service STG provides and the trash vehicles they sell. It would be great if someone in management at STG would contact me to remedy this issue as I still need to get my vehicle serviced and to prevent any further issues as I have the warranty for another year, but I won't hold my breath! More