STG Auto Group of Montclair

Avoid this dealer at all costs! ! They added thousands in fees called an “addendum fee” which equaled $3000 on a $29,500 car. This is in addition to tax, licensing, etc (the normal ! They added thousands in fees called an “addendum fee” which equaled $3000 on a $29,500 car. This is in addition to tax, licensing, etc (the normal stuff.) I inquired about their Toyota Highlander listed on Cars.com in Dec. 2023. I had been looking for one for over a month and had test driven several before reaching out to STG. We communicated via text and I was ready to buy and wanted to start the purchase process before driving down to see and pick-up the vehicle. Thank goodness I did. The Cars.com price was $29,500. I asked them to provide the total out the door price. They sent me $34,700. Which made no sense as I calculated with taxes, licensing, processing to be about $31,900. I immediately asked them to break down the fees and after going around a bit, they started a $3000 addendum fee. They started shady stuff like: 1. Come here as there is power in your presence 2. We have 14 Highlanders so we have one in your price range. (I was fine with the $29,500 but wanted it for $27,500 but I would have bought it at $29,500 plus taxes and licensing. 3. The “addendum” isn’t a deal breaker because we can make it fit your payments. Multiple sales people reached out and it was just despicable. I’ve since seen that they have great deals on highly desirable cars so they can do a bare and switch. I’m certain if they are this shady and misrepresent the purchase that they are shady with the vehicle history/ repairs, etc. Don’t let their online “good deal” prices sway you. Ask for everything in writing and calculate the taxes yourself so they can’t bundle their egregious fees into the price. More

The sales associate was nice but the manager is an immovable object and will try to convince you to pay $4k in add ons on top of the listed vehicle price. We went elsewhere to purchase our vehicle. immovable object and will try to convince you to pay $4k in add ons on top of the listed vehicle price. We went elsewhere to purchase our vehicle. More

After talking to 5 people and going there two times to get more information (or at least consistent information) on a car, we ended up giving up and selecting another dealer -horrible customer experience. get more information (or at least consistent information) on a car, we ended up giving up and selecting another dealer -horrible customer experience. More

We have purchased 5 vehicles in our family from STG in Montclair. We were referred there by our niece who has purchased 2 in their family, and had a great experience with both their purchases and service Montclair. We were referred there by our niece who has purchased 2 in their family, and had a great experience with both their purchases and service. Our absolute go to salesperson is Daniel Rodas. He exceeds our expectations of service every single time. He exhibits great professionalism, with a personal experience at the same time. Although everyone we have encountered at STG has been great, Daniel makes the experience easy and comfortable. We will continue to choose STG for our vehicles, and Daniel is a big reason why. More

Daniel was amazing! Super friendly attentive made the process quick and painless .. highly recommended will be returning Super friendly attentive made the process quick and painless .. highly recommended will be returning More

Please do yourself a favor and STAY AWAY from this place! Had an appointment at 10am to mount a CarPlay and its 11:15am, went to the service desk to ask for an ETA and they literally have NO IDEA!!! They are Had an appointment at 10am to mount a CarPlay and its 11:15am, went to the service desk to ask for an ETA and they literally have NO IDEA!!! They are contracting a 3rd party and that person is still on HIS SHOP working on another car... what was the point of having an appointment?? Can't wait to have all the car issues resolved so I can take legal action, from deceiving selling practices, false price advertisement, hidden fees on contract, false 30 Warranties, and now this... I truly mean it when I say "Stay away from this place" unless you want to have issues from the purchase to servicing! Update: its been 2 HOURS and still waiting for the car to be even taken into service! What a JOKE! Update: they all went to lunch while we're here and our car is still outside... More

I requested a guarantee that the vehicle was not flooded due to be located in Los Angeles and all recent flooding. They would not gauantee. due to be located in Los Angeles and all recent flooding. They would not gauantee. More

DISHONEST DEALERSHIP! I purchased from their subsidiary KarGenie, which closed within weeks of my visit. On day 2 of my 28 hour cancelation window, STGs technician told me I purchased from their subsidiary KarGenie, which closed within weeks of my visit. On day 2 of my 28 hour cancelation window, STGs technician told me the vehicle was good to go and should have no problems after clearing a code for the catalytic converter. Less than 5 days, 1000 miles later, the vehicle had catastrophic failure and is inoperable. No one at STG will return my calls. Will be pursuing any and all legal solutions available. BEWARE of STG Auto Group! More

I found my favorite car in this 10325 Central Ave, Montclair, CA 91763 from the cars.com when I went to there was excellent customer service 👌 but I was a little nervous because that was my first tim Montclair, CA 91763 from the cars.com when I went to there was excellent customer service 👌 but I was a little nervous because that was my first time to buy a car from that big dealership, but when I met Mohammad Ali ( Mhoo) who everyone calls him( Mhoo) he was so helpful man for me to get my favorite car not just favorite, but very good deal. He did very good job I appreciate that (Mhoo) brother. I highly recommend this dealership and if you got there ask for Mhoo he will help you a lot not just for to get your favorite car for you he will help you to get very good deals for you 😉 Thank you so much 💓 More

I didn’t realize if you buy a car from STG they can charge you for GPS, window tint, door guards. Equipment that’s standard on a car STG can charge you for it. The salesman wanted to charge me 10k in charge you for GPS, window tint, door guards. Equipment that’s standard on a car STG can charge you for it. The salesman wanted to charge me 10k in equipment that’s standard on a BMW That’s insane. this should be illegal, More