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456 Reviews of Sierra Chevrolet - Service Center
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June 10, 2023
Took my 2018 Traverse for an oil change and tire rotation. Also told the service rep, Gerardo that I am getting a message to get the Stabilitrak serviced. Gerardo told me that a software upgrade rotation. Also told the service rep, Gerardo that I am getting a message to get the Stabilitrak serviced. Gerardo told me that a software upgrade is needed to fix the Stabilitrak. Charge me $220+. On my way home, the Stabilitrak message came back on. Called Gerardo back he said he’d take care of it. But now I have to bring it back and take more time off my busy schedule. Frustrating to say the least. More
by LNIETO3417
Verified CustomerEmployees Worked With
Gerardo
Helpful June 09, 2023
The process was so easy! From text confirmations to Lyft’s back and forth and especially great customer service from Joe in the service department, I couldn’t ask for a bette From text confirmations to Lyft’s back and forth and especially great customer service from Joe in the service department, I couldn’t ask for a better experience! 5 stars!!! More
by KALACONIGLIO
Employees Worked With
June 01, 2023
Tanya was very friendly and helpful. Other than that, I had a bad experience. When I got my car back, there was a greasy boot print on the passenger floor mat and greasy fingerprints on Other than that, I had a bad experience. When I got my car back, there was a greasy boot print on the passenger floor mat and greasy fingerprints on the dashboard. I also had to bring the car back because after the batteries were replaced, the charge level wasn’t working correctly, and they had to fix the software. They offered to clean the inside of the car when I brought it back for the software fix. They had my car all day, and when I went to pick it up the next morning, the software issue was fixed, but they did not clean up their greasy mess inside my car. When I brought it up, they offered to clean it, but I had appointments I couldn’t miss. It should have been done already. I have been going to this dealership and their service department with my two previous cars as well. This was the first time I ever had any issues like this. There are a couple of other service advisors there who definitely talk to you with an attitude like you are a nuisance to them for even being there. That’s fine with me. I will take my business elsewhere. More
by Al
Employees Worked With
June 01, 2023
Joe is truly wonderful and I don't live close but will drive down here just to have him service my vehicles. He is professional and easy to communicate with and fully explains what needs to be done. drive down here just to have him service my vehicles. He is professional and easy to communicate with and fully explains what needs to be done. More
by iloveya07
Employees Worked With
June 01, 2023
Gerardo was communicative and professional. He understood my needs and translated them to make the experience pleasant. Great team, and superlative level of care. Thank you, Gerardo He understood my needs and translated them to make the experience pleasant. Great team, and superlative level of care. Thank you, Gerardo More
by Grumpy
Employees Worked With
Other Employees :
Gerardo Frayre, Richard Clawson, David Reyes
June 01, 2023
Joe Jimenez is the best advisor. At first I was worried because it was my first time here but he was very informative, friendly, and he is what great customer service looks like. The At first I was worried because it was my first time here but he was very informative, friendly, and he is what great customer service looks like. The work done on my car was so fast. The last place I took my car to took forever. I will drive far for great customer service and I finally found a place I trust and feel like everything will be taken care. Thank you Joe and to the people who worked on my car, you've got a new loyal customer. I will never take my car anywhere else but here. Thank you for a wonderful experience and a very happy customer More
by Doreen R
May 31, 2023
It was great, service was quick and accommodating. I felt taken care of and had no worries during my visit. I felt taken care of and had no worries during my visit. More
by emily19twiford
Employees Worked With
May 31, 2023
This is my first time doing the service in here. Their service very good. Worker very friendly. Their service very good. Worker very friendly. More
by bob771278
Employees Worked With
May 27, 2023
Tanya is very helpful and kind. I always looking for her first when i go to Sierra Chevrolet of Monrovia because i feel comfortable when she is assist me with my vehicle. Thank you I always looking for her first when i go to Sierra Chevrolet of Monrovia because i feel comfortable when she is assist me with my vehicle. Thank you More
by EAR_ONE71
Employees Worked With
May 27, 2023
Check-in process was very smooth and the car was ready (and washed!) much sooner than I expected. (and washed!) much sooner than I expected. More
by EDDIEHHSU
Employees Worked With
