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Sierra Chevrolet - Service Center

Monrovia, CA

4.7
464 Reviews
Call Service Center (626) 879-2966

464 Reviews of Sierra Chevrolet - Service Center

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August 11, 2023

Appreciated the good service, clear explanations to my questions. I will be back for service again. More

by RICROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Report | Print
Aug 14, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Great! Thanks so much for the positive feedback. We're glad your service visit was supportive and accommodating. Please don't hesitate to reach out to us when we may be of service again!

Helpful
August 11, 2023

I wish Jeremy could have explained what exactly I was being charged for on my invoice. Other than that, service was prompt and friendly. More

by vinceagura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 14, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Vincent, thanks so much for your thoughtful feedback. We're glad Jeremy handled your visit with a sense of urgency to make this a convenient experience. We regret that this level of quality did not carry through in every aspect of your visit. Please feel free to reach out to me for further assistance. I'd be more than happy to address your concerns in detail. Regards, Laura Morales Service BDC Manager Sierra Chevrolet 626.879.2966

Helpful
August 10, 2023

The customer service was great. Them responded to me, and dealing with the problem was great. More

by NOMADD1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you for your 5-star review of our service team! Your satisfaction is the reason behind everything we do, so we're happy your service advisor handled your vehicle's needs with great care and communication. We look forward to doing the same at your next appointment!

Helpful
August 09, 2023

Sierra Chevrolet Monrovia is a very professional dealership - i bought my Camaro there 10 years ago and i bring there always for service - the engine is purring now like new ! the guys in the servi More

by NROGARA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Report | Print
Aug 10, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks for taking the time to share positive feedback with us! We truly appreciate your continued business, and we're glad our service team always provides you with their best support and communication. We look forward to making your next visit just as reliable!

Helpful
August 09, 2023

i glad that they gave me price that they quoted me. Jeremy handle the situation great. More

by JOHNLA626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy and Bridget
Report | Print
Aug 10, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

John, thanks so much for letting us know how pleased you were with Jeremy's assistance. He's a fantastic person to work with, and we're happy he made sure your visit met your overall expectations. We wish you pleasant travels until we may be of service to you again!

Helpful
August 07, 2023

The work they do is worth your time because they actually fix your car. Thank you More

by K.KHOEVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cesena
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Aug 09, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

We're so happy to hear that! Thanks for sharing your fantastic feedback on our service department. Your safety and satisfaction are our top priorities, so we appreciate you letting us know what our team accomplished at this visit. Thanks for choosing Sierra Chevrolet!

Helpful
August 06, 2023

John is always very helpful and clear in what needs to be done...he also is very good with following up and sticking to the promised timeline. More

by ANDREA.WHITAKER
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks so much for the thoughtful review, Andrea! John is the consummate advocate for our guests, and we're happy he provided you with an exceptional visit. Safe travels until we see you next time!

Helpful
August 05, 2023

Great service provided by the service representative, Jeremy. The service along with the car wash was completed in a couple of hours. More

by FRANK.N.HSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 07, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Frank, thanks for stopping by to share positive feedback on your service advisor, Jeremy! We're glad Jeremy handled your vehicle's visit with great care. Please don't hesitate to get in touch when our team may be of service again!

Helpful
August 04, 2023

I asked exterior wash twice. Yet i was handed my truck dirty even after waiting 3 hours. 3 hours for oil change? More

by Harsumit S. Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
Report | Print
Helpful
August 02, 2023

Tonya was a very awesome service associate had my vehicle out sooner than what I expected. Thank you Tanya you’re very good service associate More

by OSCARSHOTWHEELS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

SIERRA CHEVROLET OF MONROVIA responded

Hi, Oscar! Thanks for giving credit to Tanya for making sure your vehicle was well taken care of. We hope you won't hesitate to give us a call when our team may assist you again. It's always our pleasure!

Helpful
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