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Rye Subaru

Rye, NY

4.8
1,215 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,215 reviews

August 12, 2021

Misquoted at drop off and then charged double at checkout. This is the worst I’ve ever been ripped off or upcharged. I will never return here or any Subaru service center again. More

by OAKSDEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
Aug 29, 2021 -

Rye Subaru responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

August 12, 2021

Great experience! Neil and the Subaru team are easy to work with and offer excellent guidance and straight-forward information. The paperwork and financing is also painless with Gary. We are repeat buyers More

by BRIAN.J.BRADY
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Rye Subaru responded

Brian, Thank you for your business and this review. We're happy to hear Neil, Gary and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 12, 2021

Lester Li is a terrific salesperson, one of the best I've ever dealt with. It was more like having a friend showing you a car, who has great auto knowledge, and without any of the pushiness that you may fin More

by sandy36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lester Li
Aug 12, 2021 -

Rye Subaru responded

Sandy, Thank you for taking the time to share your thoughts on working with Lester and our team. We're glad to hear we delivered such a great experience!

Aug 12, 2021 -

sandy36 responded

Dear All: You're very welcome. Great experience, and worth the drive from Long Island!

August 10, 2021

Friendly staff. Quality of work and customer service is top notch. Always keeping you informed of your vehicle status. Wouldn’t service my vehicle anywhere else. More

by BARRYWYMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana, Veronica Carosella, Casey Cochran, Anthony Smith
Aug 11, 2021 -

Rye Subaru responded

Barry, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 09, 2021

Lester was fantastic. He understood the features of the car and how to work them (something I often don't see in auto salespeople). He was patient to a fault, working with my dad and me, and made a point More

by rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lester Li
Aug 09, 2021 -

Rye Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well with both Lester and Louis. We hope you enjoy your new vehicle. We truly appreciate your fantastic feedback, Rick!

August 09, 2021

I would have rated this as a higher rating, however, I feel the charge for my service was very high. Eric was very nice and did provide me with a loaner while they serviced my car, More

by RITAHUDS2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Estrada
Aug 09, 2021 -

Rye Subaru responded

Thank you for your review, Rita! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Eric was able to help you out. Thanks for choosing Rye Subaru!

August 09, 2021

Lester is a fantastic salesmen and made buying a car painless. Very professional and knowledgably. I will go back to Rye Subaru because of him. More

by seantylerbailey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Li
Aug 09, 2021 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us, Sean! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Lester, and we look forward to working with you again!

August 06, 2021

Great deal on my nee Subaru Accent.Casey and Gary made Great deal on my nee Subaru Accent. Casey and Gary made the process vey easy and were an absolute pleasure. Afterwards I was given some of the best More

by TIERNEY.M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Cochran
Aug 07, 2021 -

Rye Subaru responded

Thanks for your feedback on your recent visit to Rye Subaru. I'm glad to hear that Casey and Gary were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 04, 2021

Very poor quality of work. The quality of the technicians at Rye Subaru has declined. Perhaps this is due to new management? Also, the cost of repairs is exorbitant. More

by LREZNIK
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I did not work with any of these people.
Aug 21, 2021 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Eric Pagan, General Manager epagan@ryefordsubaru.com

August 04, 2021

Neil was very knowledgeable and incredibly ease to work with. He made our purchase of a new car so pleasant and easy. Thank you Neil! More

by DEDWARDS10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Rye Subaru responded

Thank you for choosing Rye Subaru! We appreciate your feedback and five-star rating. We're glad that Neil was able to help, and we hope to see you again!

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