Rye Subaru

Rye Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Rye Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Veronica Carosella at vcarosella@ryefordsubaru.com and we will do our best to make this better. We hope to hear from you soon.

Rye Subaru responded

Hi, we appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!

Rye Subaru responded

Dear Mr. Solomon, We apologize for your negative experience. At Rye Subaru, we are committed to fair, honest pricing. Unfortunately, there was a miscommunication, and you were unhappy after pricing was discussed. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future. We value our customers and truly appreciate the time to share your opinions. Again, thank you for taking the time to write this review. Respectfully, Eric Pagan General Manager Rye Subaru

deanmsolomon responded

Mr. Pagan, Your response is transparent damage control and insincere public relations, pure and simple. There was no "miscommunication" over pricing. I was offered a trade-in price and a purchase price. I accepted the prices you offered. Then, when your dealership was drawing up the documents, one of your managers swooped in and added $2,000 to the purchase price (hoping I wouldn't notice, because it was spread out in the monthly payments over 5-6 years). When I called him out on it, he stood behind the price hike, claiming the "market" allowed him to gouge prices. When I spoke with your management team later that day, they also stood behind the price hike, claiming the "market" allowed them to gouge prices. Three days later, your dealership still stands behind the price hike, claiming the original agreed-upon price was a "miscommunication." But there was no "miscommunication." There was only greed on the part of your dealership, and a sleazy attempt to extract an extra $2,000 in profit from the sale. Yet, I'm sure Subaru did not increase the car's price to you, the dealership, by an extra $2,000 (or else the increase would have been reflected in the car's MSRP). So what makes you think you have the right to increase the price to me by an extra $2,000 that we did not initially agree upon? Please stop giving lip-service to "fair, honest pricing." Your dealership is committed to exploiting its customers, and extracting as much $$$ from them as you can get away with, by whatever means possible. And, notwithstanding your "apology" and claim to "value" your customers, you are still refusing to honor the prices we originally agreed-upon. So, the disingenuousness of your response is apparent to all on this website.

Rye Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and that you found your experience with us to be a positive one at Rye Subaru. We apologize for the wait. Please don't hesitate to reach out if you need anything else.

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gary met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

Rye Subaru responded

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

Rye Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rye Subaru. Thank you so much for your feedback! We hope you have a great day!