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Rye Subaru

Rye, NY

Overview
Employees
Reviews
Vehicles
4.8
1,272 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,272 reviews

October 10, 2024

Service agent was more interested in getting a good rating than giving me good service. Actually charged me for something I did not receive and then try to make it my misunderstanding. This is not happ More

by MLDELBENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Five stars to the gentleman who checks your car in and makes you feel welcome. His smile and sincerity carry the organization through their tough times.
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Oct 10, 2024 -

Rye Subaru responded

Ms. Maura DelBene Thank you for taking the time to post your reviews on Google and Dealer Rater. Though your words did not positively show us - we understand how you feel. Ms. Mejia, your service consultant's primary responsibility is to address any concerns you may be having with your vehicle and let you know of any other problems that the average driver may overlook. That you categorize her actions as "upselling" and "helping" when neither was needed is unfair, but you probably know that based on the words you used to describe the rest of your experience. Ms. Mejia was not playing a game to "make you feel taken care of" but instead informing you of your car's needs. A repair facility with personnel that could care less about you or your vehicle needs is the place you need to find. No need to worry; those places are easy to find. We are sorry you won't return for service and wish you all the best. Happy Trails! Respectfully,  Eric Pagan  General Manager Rye Subaru

October 10, 2024

The rep - just had to call several times to get an updatge on my car. More

by RENEE.CARLUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Rye Subaru responded

Renee, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

October 09, 2024

The service department has been in a decline with regard to service. Technician appear to be still OK. It took 3 and one half days to discover the cause of check engine light. Ms Mejia apologized for limite More

by RCAMPB1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula Mejia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 07, 2024

Lauren is one of the best car sales-people I've ever worked with. She is honest, prepared, and I felt she really put her heart into her customer service, which is a rare quality. If I get another Subaru More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Rye Subaru responded

Thank you so much for your wonderful review, Jeremy! We are thrilled that Lauren had the opportunity to provide you with great service. We thank you for choosing Rye Subaru!

October 06, 2024

Everyone was very professional and great to work with. Neil was always available for any questions we had. More

by TS#
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Rye Subaru responded

It's great to hear that Neil was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

October 05, 2024

The team was very friendly and knowledgeable. They made the process of getting new a car so easy. More

by JDELCID
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Farid Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

October 05, 2024

I felt that Farid worked hard to get me a good deal on my Crosstrek, and was helpful in answering my questions. More

by DBRSCHNEIDER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Farid Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that Farid and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Congratualtions on your new Crosstrek! Please don't hesitate to reach out if you need anything else.

October 05, 2024

I was impressed by Sincere and very dedicated work. I will use Rye Subaru when selling the car More

by htswn265
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Farid Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Rye Subaru responded

Thank you so much for choosing Rye Subaru! Please let us know if we can be of any more assistance.

October 04, 2024

Mr Alvarez is an outstanding service writer. He really seeks to understand the issues I have with my car and work to rectify them. More

by DLROTH1441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Staropoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sebastian met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

October 04, 2024

Very happy with service. Got us in and out. Took care of all our needs. Thanks More

by RALPHGURRIERI
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Rye Subaru responded

Thank you, Ralph, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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