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Rye Subaru

Rye, NY

4.8
1,277 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,277 reviews

December 25, 2023

We have always experienced excellent service at Rye Subaru and this time was no different. More

by CHRISTINE2874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Rye Subaru responded

Thank you, Christine, for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

December 23, 2023

Greatly appreciated the teamwork at Rye Subaru. Although Lauren initially fielded my call to the dealership; she was busy when we came in to look at cars and graciously handed us over to Ronnie. More

by MAKOZAWA
Recommend Dealer
Yes
Employees Worked With
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Rye Subaru responded

Thank you so much for choosing Rye Subaru! It's great to hear that Lauren and Ronnie were able to assist you with your purchase. Please let us know if you need anything else!

December 23, 2023

Fantastic job would not hesitate to recommend them. Staffing was professional and very competent. Thumbs up. More

by TURBO177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Santosusso
Dec 27, 2023 -

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

December 23, 2023

General manager, Eric pagan was very unprofessional. General manager needs to be spoken to about his professional demeanor. More

by RUISANTOS2784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Pagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Rye Subaru responded

Dear Mr. Rui Tiago Dos Santos, I apologize that you felt I treated you unprofessionally. However, I would like to clarify some points regarding our encounter. Firstly, you arrived 45 minutes late for our scheduled appointment to drive your vehicle. This delay caused us inconvenience and disrupted our schedule. Secondly, during the drive, you drove at high speeds that showed no regard for our safety. You claimed that there was an issue with your vehicle that you could not reproduce, but the actions you took were excessive and unnecessary. When we returned to the property, I politely asked to speak with you about the recording devices you had installed in your vehicle. Our staff and I did not consent to being recorded while your car was being worked on. I explained to you that recording without consent is illegal in the state of New York, and our attorneys confirmed this. I am sorry that you felt I became unprofessional when I brought up the recording issue. We have nothing to hide, but it is important to follow the law and respect others' privacy. Thank you for your past business, but we wish you all the best in finding a new place to do your business. Have a Happy and Healthy New Year. Respectfully, Eric Pagan General Manager Rye Subaru

December 20, 2023

Paula is a pleasure to work with. She always listens and offers support and sound advice. She is a big reason I service my car at the dealership. She goes above and beyond and always More

by MCDIDIO
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

December 17, 2023

Sebastian is not only kind and courteous, he is knowledgeable and helpful. He collaborated to solve the problem with my vehicle and made sure that the work was done quickly and efficiently. I also More

by MELISSA TORIBIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Rye Subaru responded

Melissa, Thank you for your business and this review. We're happy to hear Sebastian and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 17, 2023

Diagnostics not accurate. Repairs performed without authorization. Questionable pricing. Experienced this in the past. My fault for going back. More

by MIKE@LUCANIAPARTNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Rye Subaru responded

Dear Mr. Michael Zaccagnino, I am so sorry to hear about your recent experience. Our records show your vehicle being towed into the dealership on November 18th, 2023, and your associate telling us the clutch pedal stays depressed and does not return to its normal position. We then gave your associate a courtesy loaner vehicle, and a technician looked over your vehicle. Glenn then called you to review our findings and the cost of repair. To say, "Repairs performed without authorization," and then follow up with "Questionable pricing," "Experienced this in the past," and finally, "My fault for going back," is shocking. To believe someone who has been servicing their car with us regularly since 2020 would feel this way and continue to come back numerous times leaves us speechless, but we understand. We respect your decision to take your business elsewhere and hope you have a Happy Holiday Season. Respectfully, Eric Pagan General Manager RyeSubaru

December 14, 2023

Technically 4. 5 Stars, but I'll be nice. This is the first major service my 2017 Forester has needed and I simply don't trust a non-Subaru mechanic to have the righ More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

December 12, 2023

Been servicing all my Subaru’s with Rye for 10+ years now. Always a pleasure. Thank you! More

by BARRYWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Staropoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Rye Subaru responded

Barry, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2023

Louis and Ronnie is very kind to me, they are is best, I will be back More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Louis and Ronnie here at Rye Subaru.

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