Rye Subaru

Purchased my vehicle new at this dealership. I only brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Mana brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Manager was accommodating only after I mentioned reporting to SOA. I find this dealership to be slack in quality of mechanical service and trouble shooting. After 4 years finally got to speak with one of the better mechanics there. Problems getting a loaner. I had to be persistent. When I purchased my new car the loaner policy was to get a new one of the same model (not a tiny car that I would not feel safe in). The loaners were filthy and smelled heavily of cigars. Regarding the Service Desk and one man in particular... He needs to realize he is serving the public as well as representing Rye Subaru. He is most condescending and hardly makes eye contact. Subaru has relocated the Service Dept and now that you are out of the "shop" take a lesson in communication and manners-be thankful for your job. Rye/Subaru shows preference and is accommodating to the local residents. This is a common fault in "privileged" Westchester County. I can see that Rye Subaru carries the lowest ratings. I know I am "dead on" about my experience with them. If they don't care, then they will disappear. More

I ordered a car and was told it would take 4-6 weeks. After 4 weeks dealer manager calls and says I can either take it in another color or with an option I didn't ask for and would have to pay for, wait After 4 weeks dealer manager calls and says I can either take it in another color or with an option I didn't ask for and would have to pay for, wait another 6 weeks and then they couldn't guarantee the car. Feel like my car came in and they sold it to someone willing to pay more for it. Don't trust this dealer. More

I've never had a good service experience with this place. To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wr To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wrong about what was causing the problem with my car (I knew I was right, I've worked in the car industry, but the vehicle is under warranty so why should I be paying for my own parts and repair work). In the end I went elsewhere and found out I was right about the problem. I got my vehicle back missing a lug nut from them and they told me I brought it in without it (I didn't -- they lost it during a tire rotation). I will never, ever bring a car to these people for work ever again. They are absolutely horrible -- I've had to call SoA to complain about them. More

Worst dealer just bought a Subaru from them and when I got home and brought it to my mechanic he asked me who passed your car for the inspection? The tires had no threads and a bubble andrhe brake pads in got home and brought it to my mechanic he asked me who passed your car for the inspection? The tires had no threads and a bubble andrhe brake pads in the back were to low to pass.. The back windshield wiper is broken and the inside of the car was never cleaned I found under the seat food in a bag and a coffee cup on the other side!!!! The people where nice but I guess that's where I got suckered in!! More

During the buying process I worked with Anthony Smith and Peter Miceli. Their no-pressure approach and significant patience with me - I spread the process out over several months - speaks volumes as to thei Peter Miceli. Their no-pressure approach and significant patience with me - I spread the process out over several months - speaks volumes as to their individual commitment to make customers feel at ease. They always provided honest feedback and at no point did I feel that “uncomfortable car dealership” feeling. Friendly and competent customer service coupled with a relaxed dealership environment creates a great combination for this dealership. I have and will continue to recommend Rye Subaru to others. More