Rye Subaru

On March 1, 2014, we leased a Subaru Forester from Rye Subaru. This is the first time we have leased a Subaru. Our salesperson, Derrick Giese, was great. Not only was he totally knowledgeable about all Subaru. This is the first time we have leased a Subaru. Our salesperson, Derrick Giese, was great. Not only was he totally knowledgeable about all options available, he was both professional and friendly at the same time. We have been leasing vehicles for over 12 years (and once with a Mercedes dealer) and never has anyone spent so much time explaining every detail of the car when we picked it up. In addition, he followed up with a phone call to see how we liked the vehicle and if we needed any questions answered regarding it. (and to please call in the future if you need any questions answered). Obviously, customer service is a priority at Rye Subaru. Our entire experience was positive and we highly recommend this dealership. More

I bought a Subaru Impreza Limited which had a problem from the outset. I contacted the service department and they tried their best to take care of the problem. The service manager, Darlene Challacombe i from the outset. I contacted the service department and they tried their best to take care of the problem. The service manager, Darlene Challacombe is a pleasure to work with. Her staff are all top notch and that is a reflection of her managerial skills. The owner of the dealership Jim Kingery called me several times and assured me that he and Subaru will make me happy. They did. After contacting Subaru of America as advised by the dealership and being assigned Gretchen as my customer service rep I was in another car shortly thereafter. I've had Nissan's and Honda's that had problems but I was never treated this well by their dealerships or their corporate staff. Kingery Subaru went to bat for me and helped get me a replacement vehicle. I must admit that the four trips to the dealership to work out the problem was four trips more than I wanted to make. This is especially so with a brand new car but, Darlene's staff starting with Phil treated me well and gave me a loaner car each time. I guess, if I had to spend time at a dealer I'd rather it be there. In the end all my problems were addressed in a fair manner with no runaround. Would I buy a car here again? To paraphrase Humphrey Bogart at he end of the movie Casablanca, Jim Kingery this looks like the beginning of a beautiful relationship. Would I recommend others to this dealership? Of course. *** Wish that I didn't have to edit this review but I must. After a few weeks my new registration was mailed to me by Rye Subaru. Unfortunately they registered the car at my old address. The first car that I had to return was registered correctly at my new address so this was a case of sloppy paperwork on the part of the dealership. I called my salesperson Nancy B. and explained to her that the car was not registered at the correct address. She told me that she would get right back to me. I waited a week and called her since her idea of getting right back to someone is quite different than mine or possibly yours. I left a message on her voice mail and later in the day I didn't receive a call back but an email stating that I had to go to motor vehicles and take care of the problem myself. I did and the car is properly registered at proper address. I'll still do business with Rye Subaru in the future and I will recommend them to friends and family as well but I'll probably be dealing with another salesperson who can return a phone call when they say they'll get right back and not have me wait a week for me to call them. That's unacceptable. More

I've been dealing with Rye Ford Subaru since about 2004. I've leased 3 Ford Explorers. All fantastic overall. But what kept me always coming back to them is the quality of work and kindness from Peter Micel I've leased 3 Ford Explorers. All fantastic overall. But what kept me always coming back to them is the quality of work and kindness from Peter Micelli and the laid back service. Meaning the no pressure or rush service towards the customer. Annie was great and knows everything it is to help the customer in deciding on what to finally buy. If I have a problem they'll be right there to help solve it. He will work with you and your needs in finding that right car or SUV. I always feel at ease with Peter & Annie. I can't thank them enough!! -The Calderon Family More

I went there to lease a new vehicle from this dealership after purchasing one from there a few years ago. I was primarily interested in cost and told Mike, the manager, that I was flexible on color and tri after purchasing one from there a few years ago. I was primarily interested in cost and told Mike, the manager, that I was flexible on color and trim level but needed a manual transmission car with 15k miles per year. He told me that he could give me a 42 month lease with 15k miles per year for $198/ month. He wrote out the terms of the deal on a piece of paper for me. It sounded good, but I had my daughter with me, so I couldn't test drive until the next day. He told me that it wouldn't be a problem and he'd even try to hold a car for me. The next day, the test drive went well and I was ready to make a deal on the lease. Much to my surprise the price had now increased to $240/month -- a 20% increase! When I stated I had the piece of paper with his handwriting laying out the terms, he stated there was nothing he could do and that was the price. Needless to say, I decided to take my business elsewhere. More

Bought a new Impreza from Neil, truly a seamless transaction. Not my first purchase from Rye Ford-Subaru, I bought an F150 from Neil some years back, and that was also a great experience. I highly r transaction. Not my first purchase from Rye Ford-Subaru, I bought an F150 from Neil some years back, and that was also a great experience. I highly recommend this dealership to anyone in the market for a new Subaru or Ford. More

I was looking for a 2012 Subaru and Daniel Ladeairous was very helpful and knowledgable. Even though I bought a car somewhere else because I was looking for very specific options and inventory on 2012s was very helpful and knowledgable. Even though I bought a car somewhere else because I was looking for very specific options and inventory on 2012s was somewhat sparse, it was a very pleasurable experience. More

After a poor experience in upper westchester, we decided to try a different dealer this time around. From my initial call to rye Subaru, our experience was completely different. Our salesperson was friend to try a different dealer this time around. From my initial call to rye Subaru, our experience was completely different. Our salesperson was friendly, honest, very knowledgable and they had the best price I could find. I would highly recommend this dealer. More

I researched my new car online and arranged to meet with Danny to take a test drive. Even though his manager told me that he was the new guy at Rye Subaru, you couldn't tell. He was very informative and fri Danny to take a test drive. Even though his manager told me that he was the new guy at Rye Subaru, you couldn't tell. He was very informative and friendly. Even when he wasn't sure about some of my questions he found out for me immediately. I'm so glad I went to Rye Subaru and very satisfied with my new impreza. More

Everyone at the dealership that I dealt with was friendly. They worked with me to get the best deal possible, and were completely transparent with the process. Not only did I get the car I wanted, b friendly. They worked with me to get the best deal possible, and were completely transparent with the process. Not only did I get the car I wanted, but they beat their competitors prices, so I got it at the price I was looking for. Great experience! More

Purchased my vehicle new at this dealership. I only brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Mana brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Manager was accommodating only after I mentioned reporting to SOA. I find this dealership to be slack in quality of mechanical service and trouble shooting. After 4 years finally got to speak with one of the better mechanics there. Problems getting a loaner. I had to be persistent. When I purchased my new car the loaner policy was to get a new one of the same model (not a tiny car that I would not feel safe in). The loaners were filthy and smelled heavily of cigars. Regarding the Service Desk and one man in particular... He needs to realize he is serving the public as well as representing Rye Subaru. He is most condescending and hardly makes eye contact. Subaru has relocated the Service Dept and now that you are out of the "shop" take a lesson in communication and manners-be thankful for your job. Rye/Subaru shows preference and is accommodating to the local residents. This is a common fault in "privileged" Westchester County. I can see that Rye Subaru carries the lowest ratings. I know I am "dead on" about my experience with them. If they don't care, then they will disappear. More