Rye Subaru

outrageously rude, disgusting treatment I did not like the pushy, rude sales managers on the floor so I looked elsewhere but returned after a woman from the front office called to woo me bac I did not like the pushy, rude sales managers on the floor so I looked elsewhere but returned after a woman from the front office called to woo me back in, promising to honor all the details of a better offer I got from a competitor if I would only do business with them. I came in, and worked out a satisfactory deal with a saleswoman - as I was about to pay the down payment a bullying lout intruded on the interaction, splaying his body over the computer keyboard between me and the saleswoman, changing the terms of the deal at the last minute, yanking paperwork from her hand and from mine when I questioned him. His conduct was extremely inappropriate - belittling, bullying, and his behavior was shockingly out of control -prancing around, making a mockery of himself the saleswoman not to mention the dealership with a you-dare-to -ask -me -a -question-temper tantrum asking “oh yeah, who told you could get this deal” (Nevermind that it was a woman above him who called ME in with a promise to honor all the deatails of the deal I was about to pay for). Apparently he could not tolerate what the women had worked out- he actually shouted OH YEAH WELL THERE’S THE DOOR- although everyone was in shock at his public display, not one person said a word to correct him or apologize to me or the saleswoman for their employees’ out of control behavior, nor has anyone called or contacted me since. More

total satisfaction From the moment I enter the showroom until I am driving away in my new vehicle, I am continuously impressed by Neil Downing's open, honest ,and friend From the moment I enter the showroom until I am driving away in my new vehicle, I am continuously impressed by Neil Downing's open, honest ,and friendly manner. He brings the highest degree of integrity, honesty and trustworthiness to the buying experience. Mr. Downing exhibits a rare confluence of modern day technological know how, absolute knowledge of his product and the highest degree of professionalism. Importantly, rather than just selling another vehicle, he was always focused on my best interests. I have purchased four Subarus from Neil. Each time, I left the dealership confident that he placed my individual needs and wants first and foremost in his efforts to find the right vehicle to suit my requirements. I am grateful for his role in providing total customer satisfaction. Henry More

Above and beyond customer service I have worked with salesman Neil Downing for almost 20 years because he provides the absolute best customer service. He is always responsive, listens I have worked with salesman Neil Downing for almost 20 years because he provides the absolute best customer service. He is always responsive, listens to my needs and comes through for me with exactly the right car for me. He is very knowledgeable and a total pleasure to work with. I could lease a Subaru anywhere but I will only do business with Neil. More

Hate to be ignored Horrible dealership. Sales staff is more interested in their cell phones than in providing customer service. They dont listen, and IF you finally fi Horrible dealership. Sales staff is more interested in their cell phones than in providing customer service. They dont listen, and IF you finally find a vehicle on your own the sales games begin. My intemded purchase felt like i was inconveniencing my salesman. We left and bought our vehicle at Garavel in Norwalk later that day More

Professional and not pushy Neil downing made my car buying experience as easy and comfortable as possible. He answered all phone calls and was accommodating to my schedule. He w Neil downing made my car buying experience as easy and comfortable as possible. He answered all phone calls and was accommodating to my schedule. He was organized, professional and pleasant. Also patient in educating me about the car's specific features, and communicative in updates as to the car's arrival. More

New Car Purchase Thank you Neil Downing . You knowledge of the brand and professionalism was most appreciated. Our Suburu Outback is most enjoyable to fantastic!! Thank you Neil Downing . You knowledge of the brand and professionalism was most appreciated. Our Suburu Outback is most enjoyable to fantastic!! Thank you ! Adam & Patti More

Very smooth and professional. After dealing with less than impressive other Subaru dealers in the area, we were fortunate to try Rye. Neil Downing handled our questions very knowle After dealing with less than impressive other Subaru dealers in the area, we were fortunate to try Rye. Neil Downing handled our questions very knowledgably and without pressure. We were able to get exactly the car we wanted without hassle or inconvenience. Rye Subaru should be training other dealers in the area!! Thank you. More

Great experience This is the third Subaru that we have bought at Rye Subaru. Our salesperson has always been Neil Downing. He is professional, knowledgeable and up on This is the third Subaru that we have bought at Rye Subaru. Our salesperson has always been Neil Downing. He is professional, knowledgeable and up on the latest technology. They located the car of my choice in a week's time. Buying a car doesn't get any easier than with this dealership and Neil. More