Rye Subaru

First time here. This rating is for both Sebastian & Tamar. Both were very helpful explaining what was being done and gave suggested time frames for future work as op This rating is for both Sebastian & Tamar. Both were very helpful explaining what was being done and gave suggested time frames for future work as opposed to trying to cram it all in on one day. They kept informed of the time frame for that day’s service. I was listening to see how other customers were being treated by the entire staff and I felt they were helpful and not trying to push unnecessary work. I hope this experience is consistent as we move forward. More

This will be the third time I am being asked to review the first appointment I had with Rye Subaru. My first appointment was for oil/tire rotation. I also needed service and an explanation on the cause of the first appointment I had with Rye Subaru. My first appointment was for oil/tire rotation. I also needed service and an explanation on the cause of the RT passenger electric window not seating and closing intermittently. When told service was done and car was ready, I paid bill and walked out to where I was told to find car. In previous dealers, the service adv walks you out for any additional questions. I was once with a dealer in Duchess County who washes the cars after all services were completed. Upon getting in the car, I noticed it did not have a paper floor mat that all dealers have always used. I first noticed the odor of the WD40 used to apparently retrack the electric window. I ran it up and down a few times and it seemed to work as it should. As of this writing, the electric window has been operating as it should. I was disappointed with the over spray left on the door panel. Later that afternoon, as I walked around the car, I was in awe to find several full-size Oil fingerprints at the edge of the hood where one would be to close it. So, it seems this shop is much in a hurry to complete the work requested and not take a few extra minutes to back track and do some necessary touchup cleaning. After seeing this, I am not in any hurry to come back here for service. I have two other dealerships in my area which I can easily get to more quickly. I did not get any feedback from the previous reviews I've completed. Apparently, this type of issue is not on their radar to address. During the purchase process of my Legacy, I had a good feeling about this dealership. Especially because of the area of it serves. My Sales rep was outstanding during the purchase process. I felt the service dept. would be just as good. It wasn't. More

Lauren, who responded to my internet query was very thorough and patient over a several month period, providing multiple quotes while we made our decision. When we finally met her in person, we were ab thorough and patient over a several month period, providing multiple quotes while we made our decision. When we finally met her in person, we were absolutely delighted!!! She compared several trim levels for us and guided us through all the details of of the lease. Once we took delivery, she provided extraordinary support, explaining features in detail. This is our 4th Subaru; the level of support is greater than we ever experienced before! A shout-out to David Nauch, who made multiple phone calls and was able to provide a better trade-in value than another dealer had provided! More

dealership is okay, comfortable waiting area. agent suggested items that may need repair, but I deferred them at this time. I was taken on-time and the service was performed in a reasonable time. agent suggested items that may need repair, but I deferred them at this time. I was taken on-time and the service was performed in a reasonable time. Dealer still has not updated our email contact despite providing it to them many times. More

This was my second time buying a vehicle from Rye Subaru and I am pleased to say I had another wonderful experience. I would highly recommend them to anyone in the market for a Subaru. Lauren specifically t and I am pleased to say I had another wonderful experience. I would highly recommend them to anyone in the market for a Subaru. Lauren specifically took the time to answer questions and ensure I knew all the workings of my new Subaru Forester Wilderness! More

Lauren was wonderful to work with. She explained the different models and features without any pressure. I was very happy with the price and I really like the car. I couldn’t recommen She explained the different models and features without any pressure. I was very happy with the price and I really like the car. I couldn’t recommend her more highly. More