257 Reviews of East Dallas Volkswagen - Service Center
Customer Service second to none? HA! I beg to differ!! The service dept is BAD!! They didn't communicate with my wife and I about our vehicle! They provided no "Detailed Report" co HA! I beg to differ!! The service dept is BAD!! They didn't communicate with my wife and I about our vehicle! They provided no "Detailed Report" concerning the vehicle. I drove off the lot with my car supposedly fixed. However, my car now sits 21 miles later, inoperable!! I do not understand why my vehicle is now inoperable and why we weren't informed of any problems that may occur. Or if the vehicle is experiencing any other problem then the one told to us! The corporate office isn't any help either!! So now I'm stuck with a vehicle that is now inoperable; A dealership that doesn't care; and I don't have the money to "find out" why my vehicle doesn't run after having it at the dealership for 5 days!! Just to change a fuse??? For $264.00??? AND MY CAR IN INOPERABLE!! I WOULD STAY AWAY FROM EAST DALLAS VW!! More
Service is excellent and Luke SHOAF is a very valuable part of the team. Luke has always been there to take care of my needs with service. He is the best and actually why I do servicing of my vehicles w part of the team. Luke has always been there to take care of my needs with service. He is the best and actually why I do servicing of my vehicles with Rusty Wallis VW. Please never let him leave!!! He makes my experience exceptional and he deserves all the accolades!!! He is very knowledgeable and very professional. More
Rusty Wallis Volkswagen dealership is very attentive, fast and hardworking . They fixed my situation in less than 24 hours . Couldn’t ask for better service ! fast and hardworking . They fixed my situation in less than 24 hours . Couldn’t ask for better service ! More
Everyone was so great and straight forward on my best options. They were straight up honest , and helped me get in a ride that was with in my budget. options. They were straight up honest , and helped me get in a ride that was with in my budget. More
Honored the warranty and fixed my AC. Glad it works before the heat kicks in! Glad it works before the heat kicks in! More
Very fast & efficient service and my service advisor was fantastic. Was expecting to leave car but they were able to complete my 20k service while I waited. They will contact me when the fix for my recall i fantastic. Was expecting to leave car but they were able to complete my 20k service while I waited. They will contact me when the fix for my recall is available More
Very timely and friendly. First time with Volkswagen and I was very impressed. Will be back First time with Volkswagen and I was very impressed. Will be back More
The dealership is great. They give great service, are efficient and friendly. I had a very positive experience. They give great service, are efficient and friendly. I had a very positive experience. More
The entire process of purchasing an extra key for my 2013 Jetta and having it programmed by the service department was a pleasant experience. All personal who helped me were very cordial. Also I was imp 2013 Jetta and having it programmed by the service department was a pleasant experience. All personal who helped me were very cordial. Also I was impressed with the cleanliness of your business More