Rusty Wallace Honda

Service on December 10, 2016 On Saturday, December 10, 2016, I took my car to the Rusty Wallace Honda for the 15,000 mile service and the experience was wonderful. In October, I On Saturday, December 10, 2016, I took my car to the Rusty Wallace Honda for the 15,000 mile service and the experience was wonderful. In October, I had an unpleasant experience with Airport Honda's service department. I was left for two hours waiting on my car because the check tire pressure light was on. They weren't paying attention and the service manager left a very rude voice message on my phone. If my car broke down in front from Airport Honda, I would have it towed 30 minutes away to Rusty Wallace Honda. On Saturday at Rusty Wallace, I was prompted approached by Matthew who set up my service. I left and went to lunch with family. He called me as we were finishing and told me that the car was ready. When I returned to the dealership, Matthew was busy with another client and immediately Syd asked me if he could help me. (This is not the attention that I received at Airport Honda.) It was professional and a breath of fresh air in comparison. Rusty Wallace Honda, Matthew and Syd are fabulous! More

Great buying experience! I recently purchased a Honda HRV and was very pleased with the overall experience. Everyone was very helpful, friendly, and considerate especially sal I recently purchased a Honda HRV and was very pleased with the overall experience. Everyone was very helpful, friendly, and considerate especially salesperson Adam Ezell. He was very patient and not pushy about purchasing. He made sure that I got the right car for me. I highly recommend Rusty Wallace Honda and Adam Ezell! More

Service has gotten really bad I had my car serviced there Oct 5, 2016. Been taking my car there for 4 years and purchased it there. The service has gotten consistently worse. Bu I had my car serviced there Oct 5, 2016. Been taking my car there for 4 years and purchased it there. The service has gotten consistently worse. But yesterday was the worst and I will not return there. They have available service personnel to assist you that have no customers but they will redirect you to a busy service person just because when you called and made your appointment that person took the call. The person I was redirected to was on the phone so I had to wait until she was finished to get signed in. Also just the wait to get in the service bay is taking a long time because they are overloaded with service call because of the air bag recall. After I got signed in I was driven to work. I signed in at 8:30 am and was told at noon my car was only 30 minutes from being ready to retrieve. At 1pm I called and told service I needed to get my car back because I had a child that needed to be picked up at school. From that point forward I was redirected, told they would call me back -- which they did not and was only given my car back at 2:30 -- 30 minutes after my son should have been picked up as school. The car was ready but the service clerk I checked in with was out to lunch so they couldn't get me back to my car until she was back in the office -- even though they had 4 other service clerks just hanging around. Ridiculous that Honda thinks it's ok for people to wait and there time is not important and it's more important that you deal with only one service clerk. What happen to the "team work" mentality? Anyway - there are other service centers in Knoxville and I will use them in the future. More

Jeff O'Dell IS THE MAN!!!🙌💪😃👍 I went to Rusty Wallace Honda to purchase a new car. I encountered a salesman by the name of Jeff O'dell. He took a lot of time showing the negative a I went to Rusty Wallace Honda to purchase a new car. I encountered a salesman by the name of Jeff O'dell. He took a lot of time showing the negative and positive aspects of several models of vehicles. He Patiently Answered My Questions (Which were numerous). I don't have enough space to explain how this was not an easy sale. He was extremely Professional. The Christian attitude that he displays to his potential buyers is refreshing. More

Pleasant buying experience I just purchased a 2017 Ridgeline. Everyone I encountered from test drive to business office was courteous and accommodating, and Adam Ezell was a ple I just purchased a 2017 Ridgeline. Everyone I encountered from test drive to business office was courteous and accommodating, and Adam Ezell was a pleasure to work with. Based on this buying experience, I will gladly recommend Rusty Wallace Honda and Adam Ezell to my friends and family who might be in the market for an automobile. More

Charges not fully explained and I missed! I feel some charges were included that were never thoroughly explained and I probably should have questioned and might not have accepted in the final I feel some charges were included that were never thoroughly explained and I probably should have questioned and might not have accepted in the final cost! More

Awesome Experience!! I just purchased a new 2017 Honda Ridgeline from Rusty Wallace Honda and the experience was awesome! I was treated like family by Chad Campbell (GM) a I just purchased a new 2017 Honda Ridgeline from Rusty Wallace Honda and the experience was awesome! I was treated like family by Chad Campbell (GM) and salesman Jeff O'Dell. Both went above the call of duty to ensure my family was pleased during and after the sale! Both took the time to explain the deal with no pressure to purchase! We will be back to purchase again!! More

Very professional, easy to work with and the best deal in TN Rusty Wallace Honda Dealership, Travis especially, was a great help in finding the perfect car for me. He gave me the best deal he could and beat ever Rusty Wallace Honda Dealership, Travis especially, was a great help in finding the perfect car for me. He gave me the best deal he could and beat every other Honda dealership I had spoken to. He along with the rest of the staff took care of business and had things squared away in a timely matter. I would recommend anyone to go check out Rusty Wallace Honda. Just ask for Travis and you're guaranteed to be taken care of. More

Professional service provided by Jonathan The service provided was great. And Jonathan Hurst, the advisor, was very helpful and professional. He made the experience easier and kept me inform The service provided was great. And Jonathan Hurst, the advisor, was very helpful and professional. He made the experience easier and kept me informed regularly. More

BEST CAR BUYING EXPERIENCE I EVER HAD.. REALLY These guys did something I never experienced before at a car dealership...Its so rare it will sound crazy but it is true just the same. My son was loo These guys did something I never experienced before at a car dealership...Its so rare it will sound crazy but it is true just the same. My son was looking for a car to buy and found one at this dealership and really worked with us...gave us a great deal and were just awesome to deal with. my son had one more car that he wanted his father and I to go look at with him at another dealership.At that time he decided he would buy that vehicle instead..we even signed the papers and were ready to get the check from our bank.Well we talked to Will Langley at Rusty Wallace Honda and he told us he was really concerned for us because there is a recall out on those vehicles due to the airbag deployment possibly shooting metal shards and asked for our vin # and said he would check it out and call us back... Meanwhile the sales manager we were with told us they were lying and stepped out to make calls and came back with a carfax and some other paper stating this car was great and not under recall and why not let them just do our financing there and take the car right now (yeah)I talked with Will again and he said he and his manager checked on that particular car and it was in recall ....he said he didnt care what car we bought or where but didnt want to see this happen to us.. His manager even called us back and asked us to please not take his word but to call any dealer for this car and they could confirm this...we went right home and checked on the HONDA website for anyone to see that this car was part of the recall.We went back to Rusty Wallace Honda and my son got the car they had....no pressure no lies....I really have thanked GOD for these guys...they cared about US and not just a sale..WE could have lost money but as a mother I will be eternally grateful that they saved my son from driving around in what could have a death trap.I feel like GOD really and truly used them as our guardian angels in this and I NEVER THOUGHT I WOULD SAY THAT ABOUT A CAR SALESMAN!!!! Did I mention what a great deal they gave us and how thrilled we are with our purchase? Ask for Will...he is an awesome young man...he will treat you right..by the way...they had 8 or 9 of the same vehicle we tried to buy at the other dealer...they never showed them to us when we were first there because they are in recall and they wouldnt sell something that wasnt safe...THEY dont do business that way...too bad others will More