Rusty Wallace Honda

Awesome !!! Gary Christian took care of me from the front door to the end and made it happen for me and my Family wonderful service very pleased still smiling ? Gary Christian took care of me from the front door to the end and made it happen for me and my Family wonderful service very pleased still smiling ? More

Bad used car 2011 Ford Fiesta SE 4dr Hatchback (1.6L 4cyl 5M) Review I am critical of the car and dealership that sold it to me. Bought it used from RWH dealer 2011 Ford Fiesta SE 4dr Hatchback (1.6L 4cyl 5M) Review I am critical of the car and dealership that sold it to me. Bought it used from RWH dealership in Knoxville, TN. If I ever have a chance to buy a new car it won't be from them. I think that because I didn't finance it and paid cash (they make more if you finance it), they pushed a bad car on me. From the moment I drove it off the lot it has had problems. First the engine light and seat belt light came on and stayed on. Took it back, the service guy cleared the engine code for an oxygen sensor and acted like it was nothing to be worried about. They gave me a loaner car so they could figure out what the other problem was ( sure they thought this wouldn't happen so soon).When I went back to pick it up after it was "fixed", it wouldn't even start , so RWH took it to a Ford dealership where it stayed for about a week. The Ford dealership replaced a battery and some sort of vacuum line which was covered by RWH. It set idle for a couple of days and wouldn't start until the third try so in a few days after the engine light came on again, I took it to the ford dealership. Had to pay over $400 for a new oxygen sensor. I know used cars come under the "buyer beware" but reputable dealers should have to back their products more. It's not like I paid them 500 bucks at a "buy here, pay here" lot. $7625.00 is a big chuck of change for me. They saw me coming - an older woman alone shopping for a used car- easy prey! More

Great experience! I had a great experience with this dealership! My salesman, Steve, is the best salesperson I've ever dealt with! He was able to get me the deal that I I had a great experience with this dealership! My salesman, Steve, is the best salesperson I've ever dealt with! He was able to get me the deal that I wanted and in a very timely manner. Everyone at the dealer was nice and helpful. Not the usual run around that you get at most dealers. More

Liars Do Not buy a car from these people, they are liars , they will sell you a new car that has been wrecked. I know they did it to me. Do Not buy a car from these people, they are liars , they will sell you a new car that has been wrecked. I know they did it to me. More

Great service & friendly Adam is great to work with. He is very attentive and helpful. Great service and very friendly. Recommend Adam and this dealership. Great to work w Adam is great to work with. He is very attentive and helpful. Great service and very friendly. Recommend Adam and this dealership. Great to work with. More

Service on December 10, 2016 On Saturday, December 10, 2016, I took my car to the Rusty Wallace Honda for the 15,000 mile service and the experience was wonderful. In October, I On Saturday, December 10, 2016, I took my car to the Rusty Wallace Honda for the 15,000 mile service and the experience was wonderful. In October, I had an unpleasant experience with Airport Honda's service department. I was left for two hours waiting on my car because the check tire pressure light was on. They weren't paying attention and the service manager left a very rude voice message on my phone. If my car broke down in front from Airport Honda, I would have it towed 30 minutes away to Rusty Wallace Honda. On Saturday at Rusty Wallace, I was prompted approached by Matthew who set up my service. I left and went to lunch with family. He called me as we were finishing and told me that the car was ready. When I returned to the dealership, Matthew was busy with another client and immediately Syd asked me if he could help me. (This is not the attention that I received at Airport Honda.) It was professional and a breath of fresh air in comparison. Rusty Wallace Honda, Matthew and Syd are fabulous! More

Great buying experience! I recently purchased a Honda HRV and was very pleased with the overall experience. Everyone was very helpful, friendly, and considerate especially sal I recently purchased a Honda HRV and was very pleased with the overall experience. Everyone was very helpful, friendly, and considerate especially salesperson Adam Ezell. He was very patient and not pushy about purchasing. He made sure that I got the right car for me. I highly recommend Rusty Wallace Honda and Adam Ezell! More

Service has gotten really bad I had my car serviced there Oct 5, 2016. Been taking my car there for 4 years and purchased it there. The service has gotten consistently worse. Bu I had my car serviced there Oct 5, 2016. Been taking my car there for 4 years and purchased it there. The service has gotten consistently worse. But yesterday was the worst and I will not return there. They have available service personnel to assist you that have no customers but they will redirect you to a busy service person just because when you called and made your appointment that person took the call. The person I was redirected to was on the phone so I had to wait until she was finished to get signed in. Also just the wait to get in the service bay is taking a long time because they are overloaded with service call because of the air bag recall. After I got signed in I was driven to work. I signed in at 8:30 am and was told at noon my car was only 30 minutes from being ready to retrieve. At 1pm I called and told service I needed to get my car back because I had a child that needed to be picked up at school. From that point forward I was redirected, told they would call me back -- which they did not and was only given my car back at 2:30 -- 30 minutes after my son should have been picked up as school. The car was ready but the service clerk I checked in with was out to lunch so they couldn't get me back to my car until she was back in the office -- even though they had 4 other service clerks just hanging around. Ridiculous that Honda thinks it's ok for people to wait and there time is not important and it's more important that you deal with only one service clerk. What happen to the "team work" mentality? Anyway - there are other service centers in Knoxville and I will use them in the future. More

Jeff O'Dell IS THE MAN!!!🙌💪😃👍 I went to Rusty Wallace Honda to purchase a new car. I encountered a salesman by the name of Jeff O'dell. He took a lot of time showing the negative a I went to Rusty Wallace Honda to purchase a new car. I encountered a salesman by the name of Jeff O'dell. He took a lot of time showing the negative and positive aspects of several models of vehicles. He Patiently Answered My Questions (Which were numerous). I don't have enough space to explain how this was not an easy sale. He was extremely Professional. The Christian attitude that he displays to his potential buyers is refreshing. More

Pleasant buying experience I just purchased a 2017 Ridgeline. Everyone I encountered from test drive to business office was courteous and accommodating, and Adam Ezell was a ple I just purchased a 2017 Ridgeline. Everyone I encountered from test drive to business office was courteous and accommodating, and Adam Ezell was a pleasure to work with. Based on this buying experience, I will gladly recommend Rusty Wallace Honda and Adam Ezell to my friends and family who might be in the market for an automobile. More