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Russ Milne Ford

Macomb, MI

3.0
331 Reviews

24777 Hall Road

Macomb, MI

48042

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Showing 331 reviews

May 15, 2021

Ryan and Jason were the best tag team I could have encountered. 50 yo tomboy and they matched a perfect vehicle for me. Was surprised they understood my banter and was happy they understood. More

by 7Turtle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan O’Neil Jason Freeman
May 19, 2021 -

Russ Milne Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Russ Milne Ford Team

May 14, 2021

Great experience, even during an unprecedented market and very limited vehicle selection. Team worked hard to find the vehicle I wanted and did a great job communicating throughout the process. More

by jhoward99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ducharme
May 19, 2021 -

Russ Milne Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Russ Milne Ford Team

May 11, 2021

Great experience, first class treatment by salesperson and staff. Have purchased all of my vehicles at Russ Milne because of commitment to service after the sale. More

by cmz48045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palazzola, William Cate, DAS DAS
May 11, 2021 -

cmz48045 responded

Great experience, first class treatment by salesperson and staff. Have purchased all of my vehicles at Russ Milne because of commitment to service after the sale.

May 08, 2021

Jason Freeman made my buying experience very positive and easy. Russ Milne Ford handled the transaction well and I was able to drive home in a very nice vehicle. More

by Doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Freeman
May 12, 2021 -

Russ Milne Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Russ Milne Ford Team

April 28, 2021

Any business today has to be sure their employees are behind them in every way. In the last 2 years there have been great changes in the service department. Also, since my former sales associates has mov More

by janetd08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Vansen
May 03, 2021 -

Russ Milne Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Russ Milne Ford Team

April 15, 2021

Bought a used truck sales did what they said they would do. Cleaned and had the oil changed. When I got home truck leaked spots of oil on my drive. Took it back and asked service to check the oil drain plu More

by Wyleyelliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Cate, DAS DAS
Apr 19, 2021 -

Russ Milne Ford responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Russ Milne Ford Team

Apr 19, 2021 -

Russ Milne Ford responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Russ Milne Ford Team

March 28, 2021

I just leased a vehicle from this dealership and I couldn't be happier..The process was smooth and painless.My salesperson (Phil Bryant) took care of all the details for me ..I will be back when the t More

by silver streak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Bryant
Mar 31, 2021 -

Russ Milne Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Russ Milne Ford Team

Apr 01, 2021 -

silver streak responded

You are very welcome...See you in about two years.. Dennis

March 20, 2021

Very friendly,,curtious,and Dennis went above and beyond to help me with my new escape. My first time ever buying a hybrid, is really something different..thank you also to Jason for helping me with my phon More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis and Jason, William Cate
Mar 24, 2021 -

Russ Milne Ford responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Russ Milne Ford Team

March 12, 2021

Russ Milne to me is the best dealer around. My salesmen Dino Polisena treated us great he answered all my questions about the new truck. The service department is great they talk to you an you can make ap More

by Sgtbulldog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Cate, DAS DAS
Mar 17, 2021 -

Russ Milne Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Russ Milne Ford Team

March 10, 2021

Brian Litz was phenomenal. I highly recommend him to anyone looking for a new car. The service department is friendly and professional at all times. More

by L4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Cate
Mar 15, 2021 -

Russ Milne Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Russ Milne Ford Team

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