Russ Milne Ford

Leon Vansen is a wonderful and kind salesman. I've chosen a 5 star rating because the service I received at Russ Milne was timely, efficient, professional, and friendly. I did not have to question I've chosen a 5 star rating because the service I received at Russ Milne was timely, efficient, professional, and friendly. I did not have to question whether or not I was getting a good deal. Highly recommend Leon Vansen if you choose this dealership. More

New Ford Lease I was looking for a Ford Flex and was not having any luck with these other dealerships. I gave Russ Milne a chance because of some recommendations. Ke I was looking for a Ford Flex and was not having any luck with these other dealerships. I gave Russ Milne a chance because of some recommendations. Kellie showed me I could get a Flex or an Explorer cheaper than what I was currently driving. So I went with the Explorer and I am happy with it. More

New car purchase Great service , great transaction, extremely knowledgeable, and helpful salesman Sean Drake, he insured that we received all rebates and made sure Great service , great transaction, extremely knowledgeable, and helpful salesman Sean Drake, he insured that we received all rebates and made sure we were familiar with our new car and very comfortable before we left the dealership. Timely returned all communication, and insured we were happy. Thank you again Sean. More

New Truck Purchase I recently bought a new F150 from Art Schrade and I couldn't be happier. Art was very friendly and went above and beyond to help me find the right veh I recently bought a new F150 from Art Schrade and I couldn't be happier. Art was very friendly and went above and beyond to help me find the right vehicle for me. He took the time to answer the many questions I had about the vehicle/buying process. I most definitely recommend Russ Mline to anyone looking for a vehicle. More

Oil Change Cost over $800 Dealer servicing for my vehicle is highly suspect!!! I went to Milne Ford for an oil change only. Car was renting fine, even super-fine. Service peo Dealer servicing for my vehicle is highly suspect!!! I went to Milne Ford for an oil change only. Car was renting fine, even super-fine. Service people talked me into a coolant change and power steering fluid change. After taking delivery of the car, I was driving to Indiana and in Ann Arbor I noticed the engine was overheated. After waiting for a cool-down, I pulled into a service station. The radiator was 1 1/2 gallons low. I continued the trip successfully but when I pulled into my garage at the end of the trip coolant was leaking at a high rate, so I immediately went to Milne Ford for repair. They found a housing had sprung a leak. The bottom line was that the total servicing and repair had cost over $800. After negotiation with the dealer that their underfilling of the radiator had caused the damage, which they denied, they refunded $297 with a check. Whoopee! It still cost me over $500 for an “oil change”. It still remains to be seen if other damage was done due to the overheating. My conclusion is that I will avoid this service facility and cannot recommend them to others. It was a disheartening experience. More

An awesome car buying experience Salesman knew his products and explained it thoroughly. He worked to get maximum rebates.There was never any pressure. The dealership was clean. Servi Salesman knew his products and explained it thoroughly. He worked to get maximum rebates.There was never any pressure. The dealership was clean. Service department is knowledgeable. More

Linda is awesome! I highly recommend Linda as a dealer! She is an awesome lady and we had a great experience with her. She’s very helpful and kind. I highly recommend Linda as a dealer! She is an awesome lady and we had a great experience with her. She’s very helpful and kind. More

Great Car Buying Experience I leased a 2018 Ford Escape SEL in October, 2018. Leon Vansen is an effective, trustworthy, and helpful sales leasing manager. His honesty and knowle I leased a 2018 Ford Escape SEL in October, 2018. Leon Vansen is an effective, trustworthy, and helpful sales leasing manager. His honesty and knowledge made me select this dealership. I was considering a Nissan Rogue and Honda CRV. The sales experience was by far more effective than the other dealers. The trade in was fair value for my car. Leon was very personable and up front. I felt Leon was very knowledgeable and showed me all the features of the Escape. I have high marks for this SUV so far. Leon made the difference in closing this sale with me. He is by far the best experience I have had with a car salesperson in the past 20 plus years. The dealership is professional and customer friendly. I would highly recommend the dealer and Leon. More

Top"s Linda Flynn has done a wonderful job taking my 2017 ESCAPE in and sending me on my way in my very nice bright blue 2018 ESCAPE. I always return to R Linda Flynn has done a wonderful job taking my 2017 ESCAPE in and sending me on my way in my very nice bright blue 2018 ESCAPE. I always return to Russ Milne ford because l know Linda Flynn will make my new vehicle experience a very pleasant one no stress just a positive organized experience. More

Outstanding attention to detail and service! As usual, I had another great experience at Russ Milne Ford. Tony Palazzolo went above and beyond to get us the car we wanted and deliver it when I n As usual, I had another great experience at Russ Milne Ford. Tony Palazzolo went above and beyond to get us the car we wanted and deliver it when I needed it. Thank you thank you! More