Russ Darrow Waukesha Kia

Wally and Rececca are outstanding problem solvers and customer savers❣️ Wally & Rebecca are experienced compassionate human beings. Wally is patient & a true gentleman. He cared about meeting my mobitli customer savers❣️ Wally & Rebecca are experienced compassionate human beings. Wally is patient & a true gentleman. He cared about meeting my mobitlity needs most of all. I briefly met another problem solver, Jeffery Johnson during delivery of my Kia. Another awsome person who talked about his wish to be an honest consultant to help folks who need solutions to problems involving vehicles. Wally, Jeffery and Rebecca are three good reasons to call Russ Darrow Kia in Waukesha❣️ I sorta felt like "family" with the managers too. Honesty is important when making a big investment on vehicle, even when its just to have the freedom to drive 2500-3000miles per year. Kia warranties are awsome too🌠 Thanks Wally, Rebecca, Jeffery, Brandon & all other associates that personally helped me take a Kia home💃. 4/28/21 was a great day for me❣️ More

I had a great experience and felt very comfortable in the service department, while waiting for my vehicle was being fixed. I will be back! 😊 service department, while waiting for my vehicle was being fixed. I will be back! 😊 More

Kenney really was amazing in helping me find a new car at the price I was comfortable with. He made my trade in a breeze. When I need another car I’m definitely going to Kenney He’s simply the best. Thank at the price I was comfortable with. He made my trade in a breeze. When I need another car I’m definitely going to Kenney He’s simply the best. Thanks for everything! More

Where do I begin? This has been the very best experience I have had. Kenney was not the typical high pressure salesman that you would expect. He was down to earth, friendly and compassionate! Brandon is a f I have had. Kenney was not the typical high pressure salesman that you would expect. He was down to earth, friendly and compassionate! Brandon is a finance savant! Thank you so much!! More

Very helpful and made sure I got what I owanted. Great Customer service fast and efficient in getting me In a new vector I would love. Customer service fast and efficient in getting me In a new vector I would love. More

This dealership is a rare organization made up of professionals who work together to make your buying experience a pleasant one. I worked primarily with Wally and Rebecca. They were able to provide t professionals who work together to make your buying experience a pleasant one. I worked primarily with Wally and Rebecca. They were able to provide the information I needed to make a decision without making me feel like they were trying to sell me something. They are supported by a team of others who are able to "find" vehicles that I could not. They really are interested in your satisfaction, which is rare in this business. Best of all, there was no upselling, hidden charges, or other financial "games" involved. There are not many dealerships that you can say that about. This dealership will remain on my list of friendly dealers to work with. More

Very nice dealership and friendly staff. They made purchasing a car very easy! I definitely would do business with them again in the future. Thanks! purchasing a car very easy! I definitely would do business with them again in the future. Thanks! More

I am extremely grateful for this dealership in helping me get a new Kia Soul! I had a great experience and am also thankful to Dennis and the manager of this location for assisting me in getting the car I wa get a new Kia Soul! I had a great experience and am also thankful to Dennis and the manager of this location for assisting me in getting the car I wanted! I really appreciate you all so much! More

Thank you Dennis for a great experience when we picked up the car and your thoroughness to make sure everything was right! Was a good experience for us. the car and your thoroughness to make sure everything was right! Was a good experience for us. More

Some of my experience, particularly with the service department, would give me second thoughts of recommending this dealership. I would definitely tell anyone considering a car purchase to ask for Wally department, would give me second thoughts of recommending this dealership. I would definitely tell anyone considering a car purchase to ask for Wally Thom, he is customer service 1. Even though Wally was not my initial sales person he treated us as being just as important to him as if he had made the initial sale. He also spent time going over the car features and making sure we understood them. This is what I call a sales professional. Rebecca was personable and helpful and the sale went fairly smoothly. I was a little upset when I was quoted a price for the EC Homelink mirror option and then the next day the finance manager added in a labor charge. I feel that if there was an additional labor charge it should have been included in the quote so I do feel a little bit 'cheated'. I felt my experience with Kenney Crump, my first sales person, was one of indifference. More