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Russ Darrow Waukesha Kia

Waukesha, WI

4.7
1,289 Reviews
Welcome to Russ Darrow Kia of Waukesha, where innovation and style converge to redefine your driving experience. Discover our diverse lineup of Kia vehicles, each designed with precision engineering and cutting-edge technology. The Kia Forte stands out with its sporty design and fuel-efficient performance, making it ideal for urban adventures. For families, the Kia Sorento offers a blend of comfort and versatility, featuring advanced safety features and ample cargo space. Looking for eco-friendly options? The Kia Niro hybrid provides impressive fuel efficiency without compromising on style or utility. Whether you're looking for a sedan, SUV, or hybrid, our knowledgeable team is here to help you find the perfect Kia to fit your lifestyle. Visit us today and discover why Kia continues to set the standard for quality and innovation in the automotive industry.
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2141 East Moreland Boulevard

Waukesha, WI

53186

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Showing 1,289 reviews

October 20, 2021

Wally did a great job understanding our needs and matching a solution for those needs. He took the time to explain all the car’s benefits More

by Myersfam513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maxwell
October 19, 2021

They made the process very quick and easy. Made sure I wasn't stuck there for too long since I was coming from out of state. More

by nitvad724
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2021

After so many unfortunate things in my life over the last few months I walk into a dealership in desperate need of a new car. I’m not sure what to expect from the salesman so being greeted by a very kind & More

by connieschmidt32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2021 -

connieschmidt32 responded

Wally was thoughtful & very friendly during this difficult time. He made my purchase very easy.

October 14, 2021

Kenny made finding and buying my car a great experience. He was personable, polite and wasn’t pushy at all. He wanted to make sure I got into the right car for me, and he worked hard to make sure it happene More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenney Crump, Jonathan Maxwell
Oct 14, 2021 -

Jennifer responded

I have to edit my review, unfortunately. Very shortly after my purchase, I realized that my windshield wipers did not function properly and my backup camera was faulty. I contacted the dealership and they told me to stop by, and they would take care of it. When I arrived, I informed the service tech what my assumption of the problem was. After TWO HOURS of waiting, I get informed that not only will they not fix the camera, it is not covered under the "bumper to bumper" warranty. This is the extended warranty I purchased from them that they had assured me would covery ANYTHING that went wrong with the car. In addition, I was told the wipers work "just fine, you just don't know how to use them." I was so insulted, disappointed, and angry. The service tech then recommended I take it to a Lexus dealership if I felt there was still something wrong, so I did. Lexus promptly told me I do need a new camera at the price of $1100, and the wipers indeed do not function properly due to a missing part at the price of $275 (which is exactly what I told the technician at Russ Darrow was probably wrong before he insulted me.) I get that my car was used, but when I purchase a car from a dealership (as opposed to a private party) I expect a certain level of assurance that it is in working order, especially when it comes to basic operations like windshield wipers. I also expect them to come through on their word that they will take care of the issue, since they sold the car to me with non-working parts. Instead, I was insulted, told "it's a used car and we are a Kia dealership, how are we supposed to know there are missing parts" and, I feel, mislead about the warranty they sold me. I am thoroughly disappointed. I stand by my original statement that Kenny and Brandon made finding my car a great experience, but unfortunately I don't feel like I am being taken care of as a customer since the sale was finalized, despite being told I would be. I definitely won't be a returning customer for Russ Darrow.

October 13, 2021

I have used this dealer for service on my kia van they are easy to deal with and time efficient in the service department. The service video are nice but I wish they shared more detail about fluid and eng More

by WyldSmurf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

Great personal service from Dennis Cardinal. He brings trust and integrity to the car buying experience and he got us the car we wanted when others could not. More

by Ferbkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2021

Had an awesome experience buying our new car from Russ Darrow - Waukesha. We worked with Dennis and I would recommend him to anyone. He was honest, funny and treated us like we were old friends. Best deal More

by katemueller85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Boczkowski
October 09, 2021

Very friendly service with a fun attitude. Work was just an oil change but they washed my car. More

by Grantreginato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg in sales
October 05, 2021

Felt like they were honest and not trying to pressure me. Very friendly and stayed late to answer all my questions. Dealt with multiple people at the dealership and all were very friendly and kind More

by Liz Fox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenney Crump, Rebecca Boczkowski, Jonathan Maxwell
September 29, 2021

Very helpful, informative and not pushy. Listen to what I was looking for and even though they are in the job to make money, did not force anything on me More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maxwell
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