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Russ Darrow Waukesha Kia

Waukesha, WI

4.7
1,288 Reviews
Welcome to Russ Darrow Kia of Waukesha, where innovation and style converge to redefine your driving experience. Discover our diverse lineup of Kia vehicles, each designed with precision engineering and cutting-edge technology. The Kia Forte stands out with its sporty design and fuel-efficient performance, making it ideal for urban adventures. For families, the Kia Sorento offers a blend of comfort and versatility, featuring advanced safety features and ample cargo space. Looking for eco-friendly options? The Kia Niro hybrid provides impressive fuel efficiency without compromising on style or utility. Whether you're looking for a sedan, SUV, or hybrid, our knowledgeable team is here to help you find the perfect Kia to fit your lifestyle. Visit us today and discover why Kia continues to set the standard for quality and innovation in the automotive industry.
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2141 East Moreland Boulevard

Waukesha, WI

53186

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Showing 1,288 reviews

June 30, 2024

Took time to explain the difference between vehicles and the different functions of vehicle ownership and vehicle operations. More

by twodak72
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wally Thom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

I had a great experience! Wally and the team were very friendly and helpful! I’d recommend this dealership to everyone. I love my new car! More

by Ashleykraus22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

EXCEPTIONAL WORK ALWAYS GET THE BEST SERVICE WHEN I VISIT. CUSTOMER SERVICE AT ALL TIME HIGH HERE. ALWAYS SATISFIED. PLEASE GO VISIT AND ASK TO SEE STEVE AND MICHEAL. FOREVER A CUSTOMER! More

by TALISHAANDERSON32
Recommend Dealer
Yes
Employees Worked With
steve perkins
May 29, 2024

They got my recall service on a 2014 Sorento scheduled within a week. The service call went very well, professionally done and a clean car to take home. More

by DrNotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you, DrNotes, for your positive feedback! We're glad to hear that we could schedule your recall service promptly and that the service was professionally done. It's great to know you enjoyed driving home in a clean car. We appreciate your support!

May 28, 2024

My experience with dealer got off to a rocky start as we came in to test drive and purchase a car we liked and had to deal with things on our end we asked to put money down to hold it which they told me the More

by Barney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you for taking the time to share your experience. We're sorry to hear that your initial visit did not go as expected and that it left you with a sour taste. It's important to us that every customer feels valued and respected, and we regret that we fell short in your case. We appreciate your decision to return and purchase a vehicle despite the rocky start, and we're glad to hear that you are happy with your vehicle. Your feedback is crucial for us to improve our processes and ensure better experiences for our customers in the future. If there is anything we can do to address your concerns or improve your satisfaction, please don't hesitate to reach out. Thank you for your understanding and for choosing us.

May 28, 2024

I recently purchased a 2024 Kia Sportage from the Kia dealership, and I couldn't be more satisfied with the experience, thanks to our salesman, Wally. From the moment my family and I walked in, Wally More

by Lulu45_99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you, Lulu45_99, for sharing your experience! We're thrilled to hear that you are satisfied with your recent purchase of the 2024 Kia Sportage. Wally is indeed a fantastic salesman, and we're glad he made your experience a positive one. Enjoy your new vehicle, and thank you for choosing us!

April 26, 2024

Very easy to talk to, helpful and friendly. I felt very comfortable with them. Excellent job. More

by derosierdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you, derosierdonald, for your wonderful feedback! We're thrilled to hear that our team was easy to talk to, helpful, and friendly, making you feel comfortable throughout your experience. Providing excellent service is our top priority, and we're glad we could meet your expectations. If you need anything else, please don't hesitate to reach out. We appreciate your support!

April 23, 2024

I am very pleased with my new Kia Telluride, they went out of their way to get the color I wanted. Very pleased with my salesman Kaze, and everyone at the dealership. Our grandchildren love the new ride! More

by vwidholm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazimierz Madej
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you for your wonderful review! We're thrilled to hear that you are enjoying your new Kia Telluride and that we could help you get the exact color you wanted. It's great to know that Kaze and the rest of our team made your experience a positive one. We're delighted that your grandchildren love the new ride too! If you ever need anything in the future, don't hesitate to reach out. Enjoy your Telluride!

April 21, 2024

They were fairly helpful. And found us a car. But they did not disclose that the windshield had cracks in multiple places which we could not see because it was raining. And More

by Gmakaren6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Wally follows through with what he says. He even saved a special water bottle of mine More

by Sorento driver 113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you for the great review! The team at Kia of Waukesha is delighted to hear that Wally followed through with what he promised and even saved your special water bottle. We are committed to providing excellent service, and it's wonderful to know that Wally made a positive impact on your experience. If you need anything in the future, don't hesitate to reach out.