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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
290 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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November 20, 2019
I had an oil change scheduled for 7am on a Saturday. I was lit by 815am. Very prompt service. The advisor was helpful and friendly, and made for a pleasant experience. was lit by 815am. Very prompt service. The advisor was helpful and friendly, and made for a pleasant experience. More
by Sem11
Employees Worked With
October 18, 2019
Warranty Work Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during th Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during the diagnostic which was very appreciated. More
by Nissan guy
Employees Worked With
October 15, 2019
Horrible customer relations in their service department I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried o I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried on several occasions to get ahold of a Charles that is a service writer and yet have not heard back from him since September 25 2019. So then I have two phone messages in now with a Paul lecher and he is the service manager at this location. STILL NO CALL BACK! More
by Mark Cardinal
October 08, 2019
Joseph Weil was so unhappy with my customer service satisfaction survey answers he stalked me on social media and then commented on public posts I made using homophobic slurs and other hate speech. satisfaction survey answers he stalked me on social media and then commented on public posts I made using homophobic slurs and other hate speech. The customer service satisfaction reviews are not anonymous and if you have a bad experience and tell the truth about it, this man will track you down and intimidate you. If you complain about it to his superiors they will shrug you off and tell you that he’s a loyal hard worker and good help is hard to find. More
by Neverforget
Employees Worked With
October 01, 2019
Good service provided. I appreciate Travis Wise’s assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. More
by MF
Employees Worked With
September 26, 2019
Not consistent labor price. I went for oil change last april. It was very good experience. I was told to change the rotor and brakepad next time. So, I followed up for oil chang I went for oil change last april. It was very good experience. I was told to change the rotor and brakepad next time. So, I followed up for oil change. This time it was good. I changed the oil and rotor and brakepads. I don’t have any comments on service but the pricing. I paid 15$ for labor last time for oil change and it went to 30 (100% increment). I found it after i compared last time’s receipt. More
by Newone
Employees Worked With
Charles Yang
September 23, 2019
Quick affordable service When I called to inquire about a service appt, joe got me set up right away and came in under the estimate! Made my day When I called to inquire about a service appt, joe got me set up right away and came in under the estimate! Made my day More
by Kirsten
September 20, 2019
Had a 30,000 mile car inspection The service technician (Charles Yang) was friendly and professional. He explained everything that was to be serviced on my SUV. I was very satisfied w The service technician (Charles Yang) was friendly and professional. He explained everything that was to be serviced on my SUV. I was very satisfied with everything done. He answered all my questions so that I fully understood what needed to be done to my vehicle More
by Peuper
Employees Worked With
I talked with mechanic but did not get name, Charles Yang
September 20, 2019
Notification indicator lights all left on For a $70 oil change, at least reset all the indicator lights that brought me in in the first place. Seems like a basic standard For a $70 oil change, at least reset all the indicator lights that brought me in in the first place. Seems like a basic standard More
by DonMKE
Employees Worked With
September 13, 2019
Excellent service. Very impressive. We purchased this from another dealer and the service was terrible. I brought our Murano to Russ Darrow Nissan and the service was excellent! The faci We purchased this from another dealer and the service was terrible. I brought our Murano to Russ Darrow Nissan and the service was excellent! The facility is very clean and all the employees were very friendly and helpful. I will definitely purchase my next vehicle from Russ Darrow. More
by Scott
Employees Worked With
Charles Yang
