Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
290 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
Came for last service in package I have come here the last 3 years with my 2015 Altima. Service is normally fine, and completed quickly. Today. When going over what services I'd like I have come here the last 3 years with my 2015 Altima. Service is normally fine, and completed quickly. Today. When going over what services I'd like done, the service attendant was reminding me of the manufacturer's recommended maintenance, most of which I have done-and just seemed very concerned that I wasn't doing anything in a very patronizing way. I have a mechanic I trust to do all the other work they do not, and he tried to insinuate that no one can work on Nissan's but a dealer because of special tools and that my mechanic is ripping me off. He also stated that he had to note I was declining the recommended service, and if I continue to do so, that I'll void the manufacturer's warranty. I have done every recommended maintenance but a transmission flush....which will be done next week. Just a very frustrating experience, at it's worth noting at the end, he asked for me to leave all '10's' on the review.... They also did not wash my vehicle or ask if I wanted it. Just people things that add up to me not wanting to return to this dealership. More
Terrible Service Department I've been coming to this dealership for 5 years now and thete is always an issue in the Service department. Its quite frustrating. Everytime i bring m I've been coming to this dealership for 5 years now and thete is always an issue in the Service department. Its quite frustrating. Everytime i bring my car fir basoc service, i jav3bto return to have something fixed or redone. My last visit, i had lights come on the evening after picking it up. I was told they would need me to pay $119 for diagnostics. Terrible place, awful service for women. More
They took the time to go above and beyond answering all of m They were extremely helpful and answered all of my questions. They even helped me with questions about my husband's vehicle, which I had not brought i They were extremely helpful and answered all of my questions. They even helped me with questions about my husband's vehicle, which I had not brought in for service today. They made some excellent recommendations for that vehicle which prevented me from making mistakes that could have damaged it. More
Bad service They don’t care about your car they make you wait nobody knows or give you information about the service on your car. I took my Nissan for service the They don’t care about your car they make you wait nobody knows or give you information about the service on your car. I took my Nissan for service they did a really bad job on my car so upset that they broke my steering wheel a two hour job became a hold week. When I pick up my car the steering wheel is not straight is sideways like bad half way to the left half turn. my only car with kids in school two jobs and have to drop and pick up wife from work it was a struggle week on thanksgiving week. And my car now needs work alignment. I was going to trade in and buy a car but never never there. More
Oil change My dealership is on point with appointments and in the garage everybody's so friendly and professional.always an enjoyable experience here with the st My dealership is on point with appointments and in the garage everybody's so friendly and professional.always an enjoyable experience here with the staff. More
Difficult to work with. Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they caused to my vehicle. Would not recommend this dealership. EDIT: The dealership reached out to me to assist. Nissan North America refunded the charges after I had my lawyer contact them. Changing the rating from 1 star to 2, as it still was not a good experience as the dealership did not / does not advocate for their customers with Nissan North America. Further, the original issue with the transmission, a "judder", returned once since the repair was made. More
Nightmare turned into a dream! We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our nee We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our needs. We had a free loaner car that was clean and dependable. The best part was that they were able to finish our car so quickly. We had our car back before the weekend which was days before we expected it. We Love Russ Darrow and Joe. More
Excellent Service! I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service a I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service advisor, Joe Weil, was incredibly helpful and accommodating to my busy schedule. In addition, he communicated with me throughout the entire process so I always knew where they were in the repair process. Excellent experience! More
Service was excellent I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend t I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend the dealership to others. More
Awesome Great, fast and friendly service from all the employees that i met. They gave me advise on what was needed and explained why it show be done Great, fast and friendly service from all the employees that i met. They gave me advise on what was needed and explained why it show be done More