Russ Darrow Nissan of Milwaukee - Service Center

Kind of clueless service counter but nice I called and was told I could bring my car in without an appointment. When I got there 40 mins later I was told I would have to wait an hour and a hal I called and was told I could bring my car in without an appointment. When I got there 40 mins later I was told I would have to wait an hour and a half. I explained that I need to get to work and waited for him to offer a ride and he didn’t and was about ready to let me leave. I checked Uber and then called a friend from work to get me. When I went back in, I said I would just leave he car and the nice guy cluelessly said, “oh, you could have used our shuttle service!” Ugh. Why didn’t you offer in the first place?? When I returned later that afternoon the same guy was sitting there. Instead of checking me out I had to wait for the other guy who initially checked me in to help me for five seconds so I could leave. I’d come back, but I’d recommend more prompt service. recognize peoples busy lifestyles and go out of your way to offer conveniences. It goes a long way. Travis Wise was very good. More

No full discount On 7/6/2019 I picked up my car from the service department and the writer would not give me my full discount. CHARLES YANG WAS NOT WORKING. It was a y On 7/6/2019 I picked up my car from the service department and the writer would not give me my full discount. CHARLES YANG WAS NOT WORKING. It was a young guy don’t know his name. More

Mixed bag Brought my car to Russ Darrow Nissan of Milwaukee to fix a recall issue. I was helped by Charles Yang who was very professional and kind. My only issu Brought my car to Russ Darrow Nissan of Milwaukee to fix a recall issue. I was helped by Charles Yang who was very professional and kind. My only issue was that I was offered a complementary car wash and point inspection that I accepted but after the recall was fixed and my vehicle was brought to me, my car was not washed and there was no summary from a point inspection. More

Steal your money Went to dealership as recommended by an extended warranty plan as check engine light on. After 2 hours waiting was told could not find what was wr Went to dealership as recommended by an extended warranty plan as check engine light on. After 2 hours waiting was told could not find what was wrong with car, next step is to flush everything. This "fixed" the light but guess what? Not covered by my warranty. So, i essentially paid almost $400 for a transmission flush. Paperwork afterward said there was metal pieces in pan and decided to then flush it as at this point, no mention of the metal, just cant find out why light is on. So not only am i paying for you to figure out the problem, you say that the next step is to do this flush because you still dont know why light is on. Not that hey, i think you need a flush this will most likely solve your problem. I could have got this done elsewhere for $100. Not to mention this extended warranty was the one who told me to take it here and it would only be $50 deductible. Screwed all the way around. More