Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
290 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
Sort by
July 30, 2019
Can't process a warranty claim We had a paint issue on the trunk lid of our Altima which should be a warranty claim. The Body Shop manager said it is a common known issue and would We had a paint issue on the trunk lid of our Altima which should be a warranty claim. The Body Shop manager said it is a common known issue and would definitely be covered. 3 months later and numerous phone calls and visits (1.5 hours round trip to this location), the Service Department Manager and the Body Shop Manager still can't figure out how to get the claim started. We gave up because of the unbelievable hassle this became. My husband took the car to Rosen and it was fixed in less than a week. More
by db53233
July 30, 2019
Easy, reliable service Very pleased with my visit today. Everything was prompt and well communicated. I especially like the text line service. Very convenient during busy wo Very pleased with my visit today. Everything was prompt and well communicated. I especially like the text line service. Very convenient during busy work days to respond and stay informed vs playing phone tag More
by JEFF B
July 27, 2019
Highly recommend Joseph Villicana Joseph Villicana is a nice guy immediately helped me when he seen me and kept me updated and gave honest recommendations for my car great service fast Joseph Villicana is a nice guy immediately helped me when he seen me and kept me updated and gave honest recommendations for my car great service fast and efficient and nice facility. More
by Tfraz18
Employees Worked With
Joseph Villicana
July 25, 2019
Work was completed in a timely manner. The experience was good, but I wish they would have washed my car. Also, the dealership had told me I could use a special coupon for my oil change an The experience was good, but I wish they would have washed my car. Also, the dealership had told me I could use a special coupon for my oil change and tire rotation when I had called to make the appointment. I was not told when I called for the appt that full synthetic oil was not covered by the coupon. . More
by Ciswah19
Employees Worked With
Danielle Frymark
July 24, 2019
Quick and painless Went in for an oil change and tire rotation. Travis greeted me and I spoke to Charles as well. Have had previous dealings with Charles who has always Went in for an oil change and tire rotation. Travis greeted me and I spoke to Charles as well. Have had previous dealings with Charles who has always been great to work with. thank you gentlemen More
by Kenthao
July 16, 2019
2 hour oil change The service desk person told me it would take an hour, however I was there for 2 hours for a simple oil change and inspection. The service technician The service desk person told me it would take an hour, however I was there for 2 hours for a simple oil change and inspection. The service technician that did the work was fine, but they put the completed paperwork on the desk of the service desk person that checked me in only he left, probably left for lunch and my paperwork sat on his desk. The only reason I got out of there when I did is because I got up and said something. Meanwhile they still finished other people while I continued to wait. Not happy and likely will not go back. More
by Krisq
Employees Worked With
July 16, 2019
I truly value your business. I really enjoy Charles, he is very professional at all times and helpful. The only problem that I have is in the sales department I really wish promis I really enjoy Charles, he is very professional at all times and helpful. The only problem that I have is in the sales department I really wish promises was kept I wanted a newer car. More
by Sharlene1
Employees Worked With
Charles Yang
July 15, 2019
Not satisfied. I went to get an oil change and it was done, they ask if I wanted a rotation which I said yes too. When my service was done I went out to my car to se I went to get an oil change and it was done, they ask if I wanted a rotation which I said yes too. When my service was done I went out to my car to see two of my had not been changed. When I went back in to ask what occurred the young lady went to find out, she came back and told me and when I asked a few more questions she seemed agitated. So instead of really leaving satisfied I just left because I didn’t want to continue with the ordeal. More
by Kgibbs
Employees Worked With
Danielle Frymark
July 14, 2019
All around service All employees I've dealt with have been extremely professional and go out of their way to make you have an awesome experience. I was able to pick up All employees I've dealt with have been extremely professional and go out of their way to make you have an awesome experience. I was able to pick up my car after the service department closed and Eric, the manager, made sure my bill was correct and I was completely satisfied. He even remembered me from my past visit! Great service and thanks for making me feel special! More
by Jenny
Employees Worked With
Charles Yang, Eric Greskoviak
July 12, 2019
Oil change I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great cust I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great customer service. Very professional More
by Sarita516
