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Russ Darrow Nissan of Milwaukee - Service Center

Milwaukee, WI

4.5
449 Reviews
Call Service Center (414) 867-6263

449 Reviews of Russ Darrow Nissan of Milwaukee - Service Center

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August 22, 2025

I'm very pleased with Travis helping me with my vehicle and listening to everything I was telling him what was going on with my vehicle also he explained everything I needed to get done to my vehicle More

by No26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

August 21, 2025

Gerald was friendly, respectful , and transparent. He kept me informed on status. He explained thoroughly the cause and the resolution. Awesome job! More

by DEBRA327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Hansen matt.hansen@russdarrow.com

August 18, 2025

Good service Service was great Service was great Service was great Service was great Service was great More

by Sharita.turner
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Aug 18, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Hansen matt.hansen@russdarrow.com

August 18, 2025

The Attendant felt it necessary to humiliate me in front of other customers for not hearing my name called as I had headphones on. He could have simply tapped me on the shoulder More

by PULSETIME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dreadlocks
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Aug 21, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Hansen matt.hansen@russdarrow.com

August 17, 2025

Problem fix but now my air not working want me to bring my truck back More

by AYESHIARILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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Aug 20, 2025 -

Russ Darrow Nissan of Milwaukee responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Hansen matt.hansen@russdarrow.com

August 15, 2025

Erin is great and never gives the runaround. She’s always straight forward and wouldn’t take my car anywhere else More

by robin.schreck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

August 15, 2025

Service was great. Shaun was helpful and kept me informed and made sure that the issue was resolved before I left. More

by Teila Mayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Sellers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

August 12, 2025

The service provided and the customer service was great. Very friendly and explained everything. Have had many issues with the car we purchased, however. More

by JJVANDERHOOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerad Brockel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

August 09, 2025

Erin always provides EXCELLENT customer service. Very knowledgeable Erin is always cheerful and happy to see me More

by DRACYLOCKETT
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Poulos
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Aug 09, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

August 07, 2025

The worst Nissian dealership in Milwaukee! Terrible customer service first off, inexperienced Menicanic that don’t know what the xxxx there doing and this place always misdiagnose a simple pro More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Lecher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Weil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Poulos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Sellers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Russ Darrow Nissan of Milwaukee responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns. Matt Hansen matt.hansen@russdarrow.com

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