Russ Darrow Nissan of Milwaukee

A wonderful experience It was a real pleasure dealing with everyone at your dealership. From Johnny (the cowboy) to Rob. Both of these gentlemen went way out of their way t It was a real pleasure dealing with everyone at your dealership. From Johnny (the cowboy) to Rob. Both of these gentlemen went way out of their way to help and please us and I will say they did just that. It was a pleasure working with them and I will pass that on to others. Keep up the good work. Mr & Mrs, Lyle Zettel The proud owners of a new Nissan. More

best people and customer service Every time I come in to this Russ Darrow dealership I receive great service. I was very pleased and surprised with the selection they had. Some of the Every time I come in to this Russ Darrow dealership I receive great service. I was very pleased and surprised with the selection they had. Some of the best people and customer service I ever had. We are very happy with our purchase from Russ Darrow. More

Horrible dealership I recently bought a used vehicle from this dealership. i was really happy,the actual buying process was quick and easy. And then I drove off the lot. I recently bought a used vehicle from this dealership. i was really happy,the actual buying process was quick and easy. And then I drove off the lot. The very next day the check engine light came on, so I took it back to their service department to see if they could see what the issue was. And to my dismay I was turned away because it wasn't a manufacturer they sold. Not once, not twice. I was turned away three times until finally a service manager was willing to figure out what the issue was. So a week went by and my vehicle wasn't fixed yet. Then a month went by. Then two months went by. Then three months. I physically had my vehicle in my procession for maybe five days. They had it the next three almost four months. I was at this point done. Between calling corporate, dealing with horrible management, only at the threat of getting a lawyer did they finally give me my money back. And the kicker!! It's back up for sale at almost twice what I paid for it. I would never want or tell anyone to buy a vihicle from this place. More

Never Again The actual shopping for/haggling/buying car part was fine. Our salesman was new, but the manager was helping them out. Both were nice, a little pushy, The actual shopping for/haggling/buying car part was fine. Our salesman was new, but the manager was helping them out. Both were nice, a little pushy, but that's to be expected when buying a car unfortunately. The worst part was when we had to go in to sign all of our financing paperwork. We had a very specific monthly payment in mind and it took quite a while to get down to that payment, so we didn't do any extra add-ons or additional insurance or anything. Well halfway through signing all of our finance paperwork, the guy that we were working with tried to get us to purchase gap insurance, and we politely declined. Well, he kept pushing, I get it, this is how he makes money, so we declined again. He proceeded to spend the next 10-15 minutes harassing us about how we should be purchasing gap insurance, how we're making a terrible decision, and even proceeded to pull up Suze Orman's website to prove to us what a terrible decision this was. It was 9 pm, we were tired, tired of haggling, and this was the last thing I wanted to deal with. Whether you agree with our decision or not, it was our decision, and I absolutely didn't appreciate getting badgered while we were signing the rest of our paperwork. I've bought multiple cars and have never ever had an experience as bad as this one. Despite the actual car buying process being okay, we will never return here, not even to get our car serviced. More

terrific Their credibility and concern that is genuine the purchaser shined through every step of the way in which. We would exceptionally suggest Russ Darro Their credibility and concern that is genuine the purchaser shined through every step of the way in which. We would exceptionally suggest Russ Darrow Can't state enough good about the united team here they were extremely professional, honest, and pleasant to the office with It's terrific to understand there is an automobile dealer on the market who cares about their items. More

great service This was a great buying experience what a wonderful and fun experience we had I was happy with my experience with Russ Darrow This dealership provided This was a great buying experience what a wonderful and fun experience we had I was happy with my experience with Russ Darrow This dealership provided great customer service, and they answered all questions I had. More

ABSOLUTE WORST EXPERIENCE EVER!!!! ABSOLUTE WORST EXPERIENCE EVER!!! Offered price for car, they didn't like it, we asked what they wanted, their response was our numbers were so far of ABSOLUTE WORST EXPERIENCE EVER!!! Offered price for car, they didn't like it, we asked what they wanted, their response was our numbers were so far off it was ridiculous (our price was similar to 3 other cars of the same model), didn't even answer our question about what they wanted. Didn't even lets us ask about the 3 other similar cars in that situation. Did not explain to us our financing options when we asked about them. Salesman claimed we were trying to get a car for x. I did the math, included taxes, licensing/title fees, etc, and still came out ABOVE what he was claiming we were asking. They absolutely didn't help us at all. They just insulted us by saying we were ridiculous and to come back when we had more reasonable numbers. Tom I believe was the baldheaded saleman who just completely lost the sale. I DO NOT want to work with them. SOOOO RUDE, INSULTING, AND NON-HELPFUL. And this is a REAL customer review!!!!! I'm so unhappy with the service!!! I don't even want to put one star. If I could put 0 stars, I would. More

assisted us get the right price We have been to many car dealership's, but this was our 1st time going to Russ Darrow. My spouse was very impressed by their ability to show me what M We have been to many car dealership's, but this was our 1st time going to Russ Darrow. My spouse was very impressed by their ability to show me what My partner and I needed. When the time comes I personally will be back to this store to shop for another automobile. The whole entire people assisted us get the right price and financing. More

very fast We came in today because my wife needed to trade her car in for something new. I would highly recommend the Russ Darrow Group to a friend. Their appro We came in today because my wife needed to trade her car in for something new. I would highly recommend the Russ Darrow Group to a friend. Their approach puts you at ease during the negotiation and final purchase. This was a fast and one of the best new car buying experience ever. More

The Cowboy Johnny "the Cowboy" Anderson is the best! I would never buy from anywhere else. He respects my time is fast and Nick & Rob made negotiations a wonderf Johnny "the Cowboy" Anderson is the best! I would never buy from anywhere else. He respects my time is fast and Nick & Rob made negotiations a wonderful experience. More