Russ Darrow Nissan of Milwaukee

Satisfied customer excellent customer service Jake is a excellent person he makes sure that Satisfied with your purchase, I would Recommend Haron to anyone he’s an excellent person keep up the goo Jake is a excellent person he makes sure that Satisfied with your purchase, I would Recommend Haron to anyone he’s an excellent person keep up the good work More

Awesome I could have not asked for better service from the whole dealership crew Jake was fantastic appreciate everything you've done for me and I definitely I could have not asked for better service from the whole dealership crew Jake was fantastic appreciate everything you've done for me and I definitely would recommend dealership to anyone. Thank you so much, Karen More

Easy process From beginning to end a quick and easy process. I scheduled an oil change and a tire rotation online and the whole process completed all less than 1 h From beginning to end a quick and easy process. I scheduled an oil change and a tire rotation online and the whole process completed all less than 1 hour. Taylor made recommendations for future car services. Efficient appointment today. More

Bad service Second time bringing in car for transmission problems. They forgot to put a screw back on the caliper and I myself had to replace it. Second time bringing in car for transmission problems. They forgot to put a screw back on the caliper and I myself had to replace it. More

My favorite Russ Darrow I love this place they are so helpful they are so supportive in the ideas and what you actually had in mind of what car you really want,and what wou I love this place they are so helpful they are so supportive in the ideas and what you actually had in mind of what car you really want,and what would best fit your budget.Jake was definitely all of the above an outstanding car salesman and the crew was great as well,and I recommend everyone to go!Best Russ Darrow ever the only dealership I’d ever go to! Thanks guys again Jake you are the best 😘 thank you soooo much for everything! More

Good experience The sales manager that we dealt with was polite and easy to work with. I feel like he worked with us and gave us a fair deal on our trade in as well a The sales manager that we dealt with was polite and easy to work with. I feel like he worked with us and gave us a fair deal on our trade in as well as new purchase. The accommodating staff was willing to work through any concerns we had. More

Purchased used car Rod, the salesman was pleasant and knowledgeable of his inventory. Never any pressure. The wait for financing was over an hour, wished it would have b Rod, the salesman was pleasant and knowledgeable of his inventory. Never any pressure. The wait for financing was over an hour, wished it would have been less. Overall a good experience. More

Very good experience My daughter's 2014 Sentra broke down on the highway on a Sunday. We had it towed to our mechanic. On Monday he called Russ Darrow for warranty informa My daughter's 2014 Sentra broke down on the highway on a Sunday. We had it towed to our mechanic. On Monday he called Russ Darrow for warranty information. Tuesday we brought it the Russ Darrow and by Thursday it had a new transmission and didnt cost her a penny. All covered under warranty. Russ Darrow was honest, polite and did a great job and we didn't buy it from them, but next time I will be paying them a visit for future car needs. More

Worst auto dealership ever - Terrible Experience A one star doesn’t even do this justice to the worst dealership experience ever. I have purchased many new vehicles in my life. As someone who under A one star doesn’t even do this justice to the worst dealership experience ever. I have purchased many new vehicles in my life. As someone who understands who understands customer services, I can’t imagine anything worse. First off, we purchased a brand new Nissan Armada. The most expensive vehicle the dealership sells. We purchased the vehicle on September 11 and our transaction is still not concluded. Not only was the financial experience unpleasant (Eric was simply not good). Eric made errors on the paperwork that are still not completed. We wanted to keep our plates and when they tried to get the plates off our old vehicle, they ripped them in half. Our sales person was Jake. He is new but not attentive to service. The following day I contacted him to order rubber mats. He said no problem, they would be shipped overnight. To this very day, I have yet to receive the full order and to make it worse, he hasn’t even contacted us back. He indicated they work going to be a gift card with the order to make up for it. That was never received. I then asked for the general manager who is Gary. On September 21, I left Gary a message to discuss our concerns. It is 8 days later, still haven’t gotten a call back. My message to him was to discuss our issues before our post our review. Very disappointing. To add more to this, the day we purchased our vehicle, they did not have the second key or the valet key. I had to repeatedly contact them to get the second key. They never did find the second key. Now they shipped me a standard key which I have to bring to a dealership to get program. I quite simply can’t imagine a worse experience and it still isn’t over. One final thing. I froze my credit because of a potential inappropriate access to my records. When we went through the financing, they never said a thing to me about it. Rather I received letters in the mail from two separate lending companies, indicating I was denied. This likely cost me money because they had to find a lender who charged a higher interest rate. Incredibly POOR customer service!!!!!! More

Did what was right for the customer by listened Jake did a great job finding me the car that best fit my wants and needs by being a really good listener. The deal ship manger “Rob” was very welcom Jake did a great job finding me the car that best fit my wants and needs by being a really good listener. The deal ship manger “Rob” was very welcoming and didn’t waste time with me and got me the deal that made most sense to be a very happy customer !!!! I have been looking at cars for many months and really enjoyed buying from this great deal ship that takes pride in do what is best for the customer!!!! Thanks gentleman !!! More