Russ Darrow Nissan of Milwaukee

Lack of communication All staff need to communicate more efficiently with all customers to insure that they are not forgotten about. All service advisers need to be updated All staff need to communicate more efficiently with all customers to insure that they are not forgotten about. All service advisers need to be updated on customers work order just in case the adviser that originally helped the customer is unavailable. The telephone run around from the receptionist to the adviser that has no clue about your vehicle is beyond ridiculous no body wants to take time out to help. Charles was and is the only adviser I've seen running around the most not just sitting in the garage doing nothing. More

Clean, professional, servoce The dealership is very professional very clean very friendly service-oriented I have been doing business there for at least since it's been open I lov The dealership is very professional very clean very friendly service-oriented I have been doing business there for at least since it's been open I love the Nissan dealership in Russ Darrow would recommend it for anyone. More

Shady dealership Sales person will show you the number you want on buyer's order with misleading information. The misleading continues to Finance office as well where Sales person will show you the number you want on buyer's order with misleading information. The misleading continues to Finance office as well where down payment number is quoted as rebate just to show customer the number they want to see and customer gets a call 3 weeks later from dealership asking for additional money which they forgot to collect. It wasn't forgotten it was on purpose and these crooks know that customer has signed the contract. Avoid this dealership as these people are liars. Finance manager has no knowledge of what the heck she's doing, Shady & Dishonest Dealership. Always get your contract reviewed by a lawyer people don't sign any xxxx the same day. Else you will be definitely taken for a ride. More

Great Customer Service Albert Collins is a great person. Very nice and respectful. I was treated like a customer that mattered. I was able to drive away in a nice car the sa Albert Collins is a great person. Very nice and respectful. I was treated like a customer that mattered. I was able to drive away in a nice car the same day. Very satisfied with my car. Customer service was great. More

Horrible service Don't do the job properly and provided the multipoint inspection sheet which is all checked marked without actually going through. Car washing service Don't do the job properly and provided the multipoint inspection sheet which is all checked marked without actually going through. Car washing service was also down too. More

Horrible Manager!!! NO Customer Service skills whatssoever! Went to have a VIP apppointment that was scheduled with Rob Garcia to look at specific car. This was confirmed that the car was there through Daniell Went to have a VIP apppointment that was scheduled with Rob Garcia to look at specific car. This was confirmed that the car was there through Danielle and we would be having an appointment with the manager Rob. We drive an hour to look at this car to find out that Rob was not meeting with us...he was just standing around filling his face with food and pushed a salesman on to us. The salesperson could not find the keys to this car....all the while Rob was just standing there doing nothing to assist the salesman. Then Rob told him it must of been taken to the new West Bend store....my husband and I sitting there watching and hearing all of this. We told the salesperson we drove an hour and he went back to Rob to tell him that. Not ONCE did Rob the Manager come over to introduce himself or to tell us he was sorry for the mistake. Worst part about it he was not even working with anyone! Just standing around doing Anothing!!!! Completely unacceptable Customer Service! Will never recomm be his dealership or shop there! More

Quick and professional Friendly environment. Had my car done in a very short time. Was treated very well. Lots of available appointments. Not hard to get my car in to be ser Friendly environment. Had my car done in a very short time. Was treated very well. Lots of available appointments. Not hard to get my car in to be serviced More

Johnny is the best! I purchased my used car from Johnny a year and a half ago. He was very knowledgeable, was a blast to test drive with (he had me do crazy turns and ac I purchased my used car from Johnny a year and a half ago. He was very knowledgeable, was a blast to test drive with (he had me do crazy turns and accelerations that I never would have thought to try, but were truly a selling point once I experienced it) and didn't rush me. He stayed at the dealership with me until 11pm while I waited for paperwork to go through. My car had an after-factory remote starter installed that neither of us were aware of until after I decided to buy the car. While I was completing paperwork with the financing office, Johnny was learning how the remote starter worked so he could surprise me with it (it was one of the features I told him I wanted, but thought I wasn't getting). I highly recommend working with Johnny and I'll be sure to talk to him when I'm ready to buy my next car. More

Good experience up until follow ups I had a good experience up until the following weeks after my purchase. Dealership made a few commitments that they did not follow up on. I had a good experience up until the following weeks after my purchase. Dealership made a few commitments that they did not follow up on. More

Fantastic Dealership! This was my first time leasing my car which I was pretty nervous about, but the staff here made me feel comfortable and confident in my purchase. They This was my first time leasing my car which I was pretty nervous about, but the staff here made me feel comfortable and confident in my purchase. They were knowledgeable, genuine, and really took the time to find the right car for me! I would recommend this dealership to anyone! Thanks again for all of your help on finding my dream car! More