Russ Darrow Nissan of Milwaukee

Good service This is the first Nissan I have owned. I never took my other cars to the dealership for service. I am very impressed with Russ Darrow and a good valu This is the first Nissan I have owned. I never took my other cars to the dealership for service. I am very impressed with Russ Darrow and a good value of service for the money More

Sales was fine; Financing was worst experience imaginable In November 2018 we purchased our first Nissan – a new 2018 Rogue – and the buying experience was a mix of awesome/great and totally dreadful. After In November 2018 we purchased our first Nissan – a new 2018 Rogue – and the buying experience was a mix of awesome/great and totally dreadful. After doing some research, test driving a few different models across other manufacturers, we narrowed our search down to the Rogue and felt comfortable with it. My sister has one, and love it – also, has had zero issues with it. We had a list of a few specific cars going into our visit, was able to quickly meet with an salesperson who was incredibly polite and helpful (Lance). We took a test drive, determined that was the car we wanted if we could agree to a price and trade-in value. The price was a minor frustration – we weren’t able to get down to the very low advertised price (because we did not meet all the discounts available), but I should have looked at the itemization beforehand, I would have caught that. Regardless, with some negotiation (I still don’t care for this), we were able to meet at a fair price – I wouldn’t say it was an out of this world, unbelievable deal, but it certainly tilted in the customers favor, so that is a plus. Then we met with a gentleman (I wish I could remember his name) to go over the features of the vehicle. He was also very polite and helpful. This is where the good experience came to a crashing halt – it was on to financing. We had to wait over an hour to even get into financing, and we soon found out why. The financing guy was one of the sleaziest salesmen we have ever encountered. He took an excessive amount of time going over extended warranties, coverages, maintenance plans, etc. And when we politely declined, he became indignant. He seemingly trashed our opinion of the car itself – we went from feeling great about our purchase to feeling like we got sold a pile of junk. He wasn’t helpful at all in terms of explaining the loan terms, we aren’t even entirely sure how we are to make our first payment – we didn’t even want to ask, as it meant he would probably keep us longer, circling back to all the add-ons we declined previously. Maybe 5-10% of our meeting was actually finance-related, the rest was explaining the extras and why we would eventually be sorry we didn’t purchase them, because Nissans apparently aren’t to be trusted. It was about an hour-long meeting, we got out of there before 11pm thankfully – we told him we had a dog to get home to and let out, and that didn’t matter to him, on went the sales-pitch. I am a reliability engineer, I understand how warranties are determined by manufacturers - no matter, he still insisted I was incorrect and that we would be sorry for not buying the extended coverage. We left angry, in our new car that we were supposed to be excited about – I have NEVER felt that way leaving a dealership in a new car. Going forward (i.e. being a return customer in a few years), we might be turned off from Nissan/Darrow entirely, and it stinks because our experience was awesome until financing. I have never purchased anything but GM, and every experience with them was a happy purchasing experience throughout (shout out to Luke at Sheboygan Chevy), and I never felt pressured to purchase, or shamed for not purchasing the add-ons. Financing people at that dealership are financing people, they made sure we understood the loan agreement, how to pay, etc - Unfortunately this is not the case at Darrow Nissan. Again, it sucks that we had this experience – we are still excited about the new Nissan Rogue (LOVE IT), but we sure wish the financing part wasn’t such a negative experience. In summary, buy elsewhere. More

Oil change service The service shop is Fair priced and efficient. Friendly customer service. Clean environment. Good customer waiting area with snacks and beverages. Off The service shop is Fair priced and efficient. Friendly customer service. Clean environment. Good customer waiting area with snacks and beverages. Offers free car wash. More

Very Nice The person who I work with Ron T was perfect..he took his time with me and that's what I like. The people in there all had smiles on their faces and w The person who I work with Ron T was perfect..he took his time with me and that's what I like. The people in there all had smiles on their faces and welcoming arms. I highly recommend people to go here. More

Overall experience at Russ Darrow was great! Overall experience was great! They were very patient with me, caring, and professional. I went in not knowing how I just knew I needed a car and one t Overall experience was great! They were very patient with me, caring, and professional. I went in not knowing how I just knew I needed a car and one thing I can say they didn’t give up on helping me get one. THANK YOU! More

It’s like having a spa day for your car! Better than the be It’s like having a spa day for your car!!! Better than the best!!! Plus they take of you the customer! I would recommend Russ Darrow Nissan cars, ne It’s like having a spa day for your car!!! Better than the best!!! Plus they take of you the customer! I would recommend Russ Darrow Nissan cars, never a problem and the service department is #1 in my opinion!! They do an awesome job of maintaining my car! More

Outstanding Customer Service Jared & John at Russ Darrow Nissan are the best! Never have I had such a seamless car buying experience. Jared is an expert at his craft, and his know Jared & John at Russ Darrow Nissan are the best! Never have I had such a seamless car buying experience. Jared is an expert at his craft, and his knowledge of both financing and optional packages was outstanding. I never felt pressured or that he was trying to sell you anything, simply providing all the options for you to choose from based on your needs/wants. John was very gracious and took time to familiarize me with all the features my new car had to offer! Definitely won’t be buying future cars from anywhere else! More

Leased car People I worked with were very professional and met my needs as far as price. I felt very comfortable working with them. They also were friendly. People I worked with were very professional and met my needs as far as price. I felt very comfortable working with them. They also were friendly. More

Didn’t keep up your word I was told that I will get Nissan oil filter but in the service record shows non Nissan oil filter. Very disappointing. Rest is OK. I was told that I will get Nissan oil filter but in the service record shows non Nissan oil filter. Very disappointing. Rest is OK. More

Happy customer Great communication! Had a lot of different scenarios running by both service and finance and did he great job providing answers and guiding me to a Great communication! Had a lot of different scenarios running by both service and finance and did he great job providing answers and guiding me to a decision. More