Russ Darrow Nissan of Milwaukee

Very Frustrating I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appo I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appointment for July 26 at 10:00. When I arrived I was told there was no appointment. I was taken to another service advisor who verified there was nothing in their system for my service. I actually had to pull my phone out to prove that I had contacted the correct dealer to schedule the service. The service advisor checked that the parts were in, but I would need to leave the car with them for the entire day as I didn't have a scheduled appointment. I had other obligations so I scheduled for the following Friday at 7:00 a.m. I arrived on time, asked if they could rotate the tires and wash the car also. The recall order was estimated to take an hour and a half. About an hour and forty five minutes later the service advisor came to tell me the tire rotation and car wash were done, however not all the parts were included in the recall kit. My service order was being held open and I would be notified when the parts were in. Almost a week later and I have not heard anything. I sent an email to Paul Lecher explaining my frustration with my experience. I have not had any type of response at all. More

Unfriendly Customer Service 1. When I arrived no one greeted me 3-5 minutes 2. Did not give complimentary wash after service that is routinely given at another location same d 1. When I arrived no one greeted me 3-5 minutes 2. Did not give complimentary wash after service that is routinely given at another location same dealer and then said I had to ask for it. 3. 2nd time in a row I tried to use promotional coupon that was not honored for one reason or another. 1st time was for wheel alignment. 2nd time was for tire rotation. 4. Recommended I purchase a tire but then said because the tire had to be delivered and it was 3 mins past deadline I would have to come back. Really. No grace was given. 5. They charged me for a service that was not provided and only credited the account after I noticed that the service was not done. More

Very happy with the service I observed a oil/grease leaking in the car. Service was able to identify the problem quickly.. replacement of parts and the service was done faster th I observed a oil/grease leaking in the car. Service was able to identify the problem quickly.. replacement of parts and the service was done faster than expected. Overall a very good experience. More

Enjoyable experience From the start, our sales person, Ron Tolzman, was a joy to work with. As a woman buying a car, he worked with me to find the perfect car! No pressu From the start, our sales person, Ron Tolzman, was a joy to work with. As a woman buying a car, he worked with me to find the perfect car! No pressure sales approach, which made me feel comfortable! Would definitely return when buying my next car and will definitely refer friends his way. More

If you’re looking to lease, Red is the saleswoman for you! If you’re looking to buy or lease a Nissan, Red is your girl! My dad and I were in to get a new lease and she made the whole process stress free and e If you’re looking to buy or lease a Nissan, Red is your girl! My dad and I were in to get a new lease and she made the whole process stress free and easy! She was very personable, positive, and took the time to listen to us. I haven’t had that easy of an experience at a dealership before. We will definitely be back! Manager Robert Garcia also came over to check in with us to make sure we were doing good. We had a great conversation, which truly shows how much you are cared for here! Thanks again guys!! More

Oil change and tire rotation Serra Nissan for service as they were prompt and attentive to my needs. Very reasonable and they did a nice job. I would come back here for service ne Serra Nissan for service as they were prompt and attentive to my needs. Very reasonable and they did a nice job. I would come back here for service next time. More

Oil change Fast service. Great service writer. Clean area. And helpful people. Waiting room nice and good selection for coffee. Will be back with my vehicle agai Fast service. Great service writer. Clean area. And helpful people. Waiting room nice and good selection for coffee. Will be back with my vehicle again. More

Fantastic Service I went to dealership after going through such a bad experience from another dealership. When I walked in they made me feel important and good. They go I went to dealership after going through such a bad experience from another dealership. When I walked in they made me feel important and good. They got my deal done in less then a few hours. That was the fastest service that I’ve ever experienced. Jerrod (finance) and John In sales was awesome. I will come back and refer others More