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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
265 Reviews
Call Service Center (414) 360-9004

265 Reviews of Russ Darrow Metro Mazda - Service Center

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January 16, 2025

Bad dealer and bad experience Also bad reply. Very not recommended. please do not choose More

by YLU1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
2.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Russ Darrow Metro Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

January 15, 2025

The service was quick The staff was courteous the waiting area was clean and comfortable More

by HARRISSUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jalen Moore jalen.moore@russdarrow.com

January 15, 2025

Very friendly. Greeted well. Answered all questions. Done in a timely manner. Very satisfied. I will be back! More

by Luckydogpark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 15, 2025

Good, like Cameron in service department- pleasant and professional. Always welcoming and takes time to explain needed work. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Kevin Cameron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

January 12, 2025

As usual, Bruce was very helpful. I am lookkng forward to have him as my service advisor for many more years. Good job !!! More

by ALLEN_FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Russ Darrow Metro Mazda responded

Allen, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Bruce and our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

January 12, 2025

My visit was great as expected. I was in and out without any issues. Thank you More

by PEYLOLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Bruce was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

January 12, 2025

Very reliable and great service. Friendly staff professional work and trustworthy. Wouldn't go anywhere else. More

by KARIN.HANNA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Russ Darrow Metro Mazda responded

Karin, Thank you for your business and this review. We're happy to hear Bruce and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

August 17, 2024

Don’t walk…RUN away from this place Tried to get a simple oil change a couple years ago and had a tail light that wasn’t working. Immediately told I needed a new bulb but they didn’t have it in stock. More

by Igor S
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
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Aug 26, 2024 -

Russ Darrow Metro Mazda responded

Hello, Ensuring customer satisfaction is our utmost priority. I would appreciate the chance to discuss your recent oil change experience with our Service Department, particularly regarding the service indicator that stayed on. Please email me your preferred contact details at your earliest convenience. We greatly value your time, understanding, and cooperation. Sincerely, Jalen Moore Russ Darrow Metro Mazda jalen.moore@russdarrow.com

May 31, 2024

Bruce in service is a great guy to work with, his boss on the other hand HORRIBLE! My car was there for damage that they caused and while it was there someone opened a door into my car and left a big dent in More

by Johnzcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoey
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April 11, 2022

Rebecca in the service department was extremely helpful in answering my questions. The service team is great at Russ Darrow Mazda Milwaukee. More

by mvag0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
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