Russ Darrow Metro Mazda

Courteous and efficient service Good courteous service with good communication. The dealership provided a courtesy shuttle to and from work. They did a thorough job inspecting everyt Good courteous service with good communication. The dealership provided a courtesy shuttle to and from work. They did a thorough job inspecting everything and making recommendations. Overall a great experience and I will return. More

Great service! The whole group was very accommodating and great to work with. Alejandro had answers to every question I had on the vehicle. I highly recommend you The whole group was very accommodating and great to work with. Alejandro had answers to every question I had on the vehicle. I highly recommend you stop by to see what they have to offer. More

Vehicle sells itself. After test driving several other small SUV's I found the Mazda CX5 to be superior over the rest. Handles great, fun to drive and very comfortable. V After test driving several other small SUV's I found the Mazda CX5 to be superior over the rest. Handles great, fun to drive and very comfortable. Vehicle also offers many of the extras. In the beginning I found some of the sales staff to come across a little pushy and didn't offer many incentives, however, once we decided to purchase they were all very friendly and helpful, especially Warren. My only complaint would be that to get any incentives I had to finance the vehicle instead of paying cash. More

New ride! Warren & remo took care of me from the moment I walked it. They have the car sales game on lock, so much so that I bought my Acura at a Mazda dealersh Warren & remo took care of me from the moment I walked it. They have the car sales game on lock, so much so that I bought my Acura at a Mazda dealership. #2Keys More

Great experience! Thanks Alejandro for a very pleasant car buying experience! Very responsive to our initial inquiries and got us in quickly. All around everything w Thanks Alejandro for a very pleasant car buying experience! Very responsive to our initial inquiries and got us in quickly. All around everything was great! More

Great! Julie was really sweet and not pushy at all. The rest of the team was great as well- easy to communicate with and friendly. Thanks guys! Julie was really sweet and not pushy at all. The rest of the team was great as well- easy to communicate with and friendly. Thanks guys! More

Best Customer Experience I have ever had I am pushing 50 and been through many cars and many car dealers. My normal experience is being oversold or attempts to trick the numbers. This was not I am pushing 50 and been through many cars and many car dealers. My normal experience is being oversold or attempts to trick the numbers. This was not the case with Russ Darrow Metro Mazda. The staff are extremely friendly and professional. I wanted to commend the Russ Darrow dealership for putting the customer first. The location is very clean and modern. When we first came in Dean Saidai spent time understanding our needs and showing us pre-owned and new vehicles that met our needs. I wanted to commend Dean and Adam O'Brien for a very good, no-pressure experience. Adam O'Brien spent a lot of personal time evaluating the financing options and incentives that would make the best deal for me. This was the first experience I had where I felt the sales manager was fighting for me. We had no intention of buying new but when the numbers were broken down it clearly showed it was the smart move. I highly recommend the dealership from sales to finance to service. Adam is personable, honest, and listens to the customer. This was the best experience ever buying a car, and I would happily send more business there way. I hope to work with Adam again in the future. More

Friendly, and informative We were immediately greeted when we walked in the door. We weren’t necessarily wanting to buy but Alejandro really sold the car. He knew everything ab We were immediately greeted when we walked in the door. We weren’t necessarily wanting to buy but Alejandro really sold the car. He knew everything about it, and answered all questions we had. We didn’t feel pressured but we fell in love with the car because of our dealer. They took the time with us to help us get know the car. They were absolutely wonderful. More

2nd times a charm Adam is stellar as GSM. Eugene did the set up in October and Tiffany handled the process like a pro today ( with an assist from Chris ). Need to menti Adam is stellar as GSM. Eugene did the set up in October and Tiffany handled the process like a pro today ( with an assist from Chris ). Need to mention the TLC from Keith in service is appreciated. Hard to sell a sales/marketing person. More

Service Oil change. Tire rotation. Work was done, but estimate of time way off. Told me 45 minutes, took an hour and half. No explanation or apology. Seemed i Oil change. Tire rotation. Work was done, but estimate of time way off. Told me 45 minutes, took an hour and half. No explanation or apology. Seemed in a hurry to get me to leave More