Russ Darrow Metro Mazda

Very disappointing buying experience and I would not recommend this dealership to anyone. Set up an appointment to see a Mazda6 and when I showed up people seem to be surprised that I was there. Once I recommend this dealership to anyone. Set up an appointment to see a Mazda6 and when I showed up people seem to be surprised that I was there. Once I started looking at the car and test driving it things things went fine. I was unable to make a decision on my initial visit but came back for a follow-up with a few additional questions and to drive it once again. I then told them I was ready to see what the cost would be for me to purchase the car using the price that was listed on Car Gurus. Krystal who was working with me at the dealership then went back to the "Managers" to get the deal written up and they came back and told me the could not sell me the car because they did not have the title. First of all if this was true and they didn't tell me this up front is was just incompetent. Secondly, if this was the case they didn't offer a method to work around this until they did receive the title. Lastly and most importantly I got more the feeling that for some reason (I was going to pay in cash or I had a very old low value trade-in or ...) they did not want to sell the car to me so they came up with the lack of title as their excuse. In other words I felt they were out and out lying to me. This dealership is definitely not in it for the customer and I will not recommend them or Russ Darrow because you can not trust them. More

Great service experience. Service associate was clear, helpful, accurate, honest, efficient, great communication. A great new feature that provides a video summary of the inspection items was provided via helpful, accurate, honest, efficient, great communication. A great new feature that provides a video summary of the inspection items was provided via text Highly recommended. Free car wash is always a bonus, now if they’d only clean the inside of the windshield..... More

Very helpful and attentive staff.They explored several Very helpful and attentive staff. They explored several solutions to solve a problem with my entertainment system. Nicholas was great keeping me upda Very helpful and attentive staff. They explored several solutions to solve a problem with my entertainment system. Nicholas was great keeping me updated on progress and alternatives. More

Will and Dean went out of their way and moved a mountain to give me the best deal I could hope for on my 2020 Cx-5. This is my second vehicle I’ve gotten from this location and I’ve had a fantastic experien to give me the best deal I could hope for on my 2020 Cx-5. This is my second vehicle I’ve gotten from this location and I’ve had a fantastic experience each time. Will be returning for my next vehicle More

Bruce in the service department had me in and out in less than 60 minutes so I could make my oil change just in time for a work meeting. Such great service every time (+free car wash). I’ll never go anywhere than 60 minutes so I could make my oil change just in time for a work meeting. Such great service every time (+free car wash). I’ll never go anywhere else than metro Mazda! More

Hi my name is Thomas Haas I had just purchased a vehicle and I am very happy with the service I got. The two gentleman that helped me were very awesome salesman Ron Tolzman and financing Mark Koch I thank y and I am very happy with the service I got. The two gentleman that helped me were very awesome salesman Ron Tolzman and financing Mark Koch I thank you and give them 5 stars More

Russ Darrow and Nicholas (Service Manager), treated me so good. They attempted to diagnose my issue on my CX-5 and performed flawlessly and treated me with respect and very nice. good. They attempted to diagnose my issue on my CX-5 and performed flawlessly and treated me with respect and very nice. More

I was greeted promptly and the work was done in a respectable amount of time. It was a great experience and I loved the video! respectable amount of time. It was a great experience and I loved the video! More

Great service and people. They were polite, knowlegable, and thorough. It's not a secret why I keep coming back and will continue to do so. and thorough. It's not a secret why I keep coming back and will continue to do so. More

Your dealership is awesome! Jose Santiago was just wonderful helping me get the vehicle I wanted and could afford! Highly recommend him! Thank you kindly! wonderful helping me get the vehicle I wanted and could afford! Highly recommend him! Thank you kindly! More