Russ Darrow Metro Mazda

Zero is being generous! I purchased a car 4 days ago & has questions when we got home. I left several messages. No response received. I spoke with the receptionist to make sure to pass the message I woul has questions when we got home. I left several messages. No response received. I spoke with the receptionist to make sure to pass the message I would like a call back fro the manager who was there during our purchase (Matt Thornberg), she said she did. This is day 4th of waiting for a call back. There is no words to describe how poor their customer service is. Please save yourself of misery More

I recently drove home with a Mazda CX-30. First of all, I’m in love with the car! All the safety features are impressive. It is a perfect balance of sport and luxury, both inside and out. My experience at I’m in love with the car! All the safety features are impressive. It is a perfect balance of sport and luxury, both inside and out. My experience at Russ Darrow Metro Mazda was as outstanding as my purchase. Chris, Matt, Warren and the rest of the team went above and beyond to ensure I was satisfied with my decision. I would highly recommend this dealership! More

Bruce is awesome his customer service is always above and beyond. Autumn customer service is above and beyond also. The gentleman who did the inspection and oil change did a wonderful job efficient and knowl beyond. Autumn customer service is above and beyond also. The gentleman who did the inspection and oil change did a wonderful job efficient and knowledgeable. More

I had a very pleasant experience with Kevin and finance manager, Warren! They were both extremely helpful. Kevin was able to work to get me payments I could afford. Warren explained all the fine print in a manager, Warren! They were both extremely helpful. Kevin was able to work to get me payments I could afford. Warren explained all the fine print in a way that was easy to understand as a non-finance person. As a young(ish) woman, I also appreciated that once my husband joined me, Kevin still defaulted to me when talking about the vehicle/financing. Overall they made this trip a fantastic experience and I love my new-to-me Mazda CX-5! The only downside to the whole experience was Matt’s valuation of my trade-in. I was told my 2010 Honda CRV was essentially worthless, it couldn’t be sold and it would just go to auction, etc. Yes, it’s old and the vehicle did have 160k miles but Hondas are known to get well over 200,000 miles and the KBB trade-in estimate was a range of $3-5k. He also told me it had snow tires that would need to be junked. The tires were BF Goodrich Advantage T/A Sport, so while they are snow rated, they are all-season tires and this set was good for probably close to another 20,000 miles! I was able to get better trade value, which I’m thankful for since I later found the CRV on their site going for $8,494. More

My service advisor Nicholas was excellent and the work was done quickly. It was explained to me what was done and they even provided a video of the technician checking my car. was done quickly. It was explained to me what was done and they even provided a video of the technician checking my car. More

X1 service.vary efficient. We do use them again in a heartbeat. Cannot say enough about Rebecca and her team. They went above and beyond. heartbeat. Cannot say enough about Rebecca and her team. They went above and beyond. More

Really friendlyExplain all the details and really Really friendly Explain all the details and really quick. The service representative was an awesome guy I ll be back for the next service Thanks Really friendly Explain all the details and really quick. The service representative was an awesome guy I ll be back for the next service Thanks More

Chris and Some provided really great service. Neither person rushed through the transaction and made sure to take care of everything. Even my Mom walked away impressed. I highly recommend Russ Darrow Maz person rushed through the transaction and made sure to take care of everything. Even my Mom walked away impressed. I highly recommend Russ Darrow Mazda. More

They were amazing and super helpful. Had a great experience. Was given lots of options and was very impressed with the staff. I walked out very happy experience. Was given lots of options and was very impressed with the staff. I walked out very happy More

This dealership made my first time buying experience one to remember. The inventory they have is top notch. I'm very glad they were willing to go the extra mile to work with me so I could drive the car I wa to remember. The inventory they have is top notch. I'm very glad they were willing to go the extra mile to work with me so I could drive the car I was interested that day. More