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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
810 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 810 reviews
September 21, 2017
One of the better experiences I've had Ive had so many bad experiences with so many dealerships that I was actually pretty suprised with how everything was handled. Although I didn't get as Ive had so many bad experiences with so many dealerships that I was actually pretty suprised with how everything was handled. Although I didn't get as much as I wanted for my trade, they we're still able to give me a better rate and still be at the monthly payment I wanted. I really loved Jessicas pesonality and how personable she was. It was so nice to not be afraid to tell her anything because she had been in my position as well. She was extrememly helpful and wasn't like those pushy sales people I normally deal with. I would more than likely come back to this dealership even though its way out of my way but definitely worth it. More
by Patty93
Employees Worked With
Kerry Games, Jessica Charris
September 16, 2017
Simple and easy transaction. Great deal. Great car! I've purchased 2 Durangos through Russ Darrow Chrysler-Jeep-Dodge. Each time I've felt that the team goes out of its way to accommodate my needs and I I've purchased 2 Durangos through Russ Darrow Chrysler-Jeep-Dodge. Each time I've felt that the team goes out of its way to accommodate my needs and I walk away with the best deal. Highly recommended! More
by Anthony
Employees Worked With
Chad Formico, Jessica Charris
September 14, 2017
Best service department in town Because of the terrific care my 2002 Grand Caravan has been getting over the past years, it will easily reach 200,000 miles. The service department i Because of the terrific care my 2002 Grand Caravan has been getting over the past years, it will easily reach 200,000 miles. The service department is trustworthy, fast , and accommodating. I have also purchased four cars from this dealer. The sales people have been so helpful, really going beyond what is necessary. Thank you so much. More
by minivan fan
Employees Worked With
John V Service, Michael H. Service, Danique Clarke, George Ewing, Kyle Venechuk
September 08, 2017
Safety Recall Rob took care of the safety recall on my truck faster then I expected! Nice job Russ Darrow Service Dept!!! Thanks for getting me back to work fast 😃 Rob took care of the safety recall on my truck faster then I expected! Nice job Russ Darrow Service Dept!!! Thanks for getting me back to work fast 😃 More
by DodgeMan1
Employees Worked With
Rob Nartin
September 06, 2017
Poor customer service To many problems to list. Biggest problem is they LIE to you. Had to fight them on everything. Never would go back for any reason. To many problems to list. Biggest problem is they LIE to you. Had to fight them on everything. Never would go back for any reason. More
by Jason Rieck
Employees Worked With
Not sure
August 31, 2017
2015 Dodge Challenger Brought my car in for a rubbing sound in the rear differential. Tech could hear it and said it wasn't normal. 6 hrs later they found it low on fluid a Brought my car in for a rubbing sound in the rear differential. Tech could hear it and said it wasn't normal. 6 hrs later they found it low on fluid and it needed more friction modifier. Said it wasn't covered under warranty and put it back together. Worst service experience I've ever had. More
by Michael J Timm
Employees Worked With
They didn't provide the techs name
August 27, 2017
Excellent customer service! Jessica and Chad were above and beyond accommodating. Super friendly and knowledgeable staff! LOVE LOVE my new Jeep Wrangler ! I highly recommend t Jessica and Chad were above and beyond accommodating. Super friendly and knowledgeable staff! LOVE LOVE my new Jeep Wrangler ! I highly recommend this location. Thank you! More
by Brandy
Employees Worked With
Jessica Charris Chad Formico , Chad Formico, Jessica Charris
August 20, 2017
Prompt courteous service dept I utilized Russ Darrow Jeep service dept for maintenance since I bought my 2015 Wrangler. I have been able to promptly make appointments that suit my I utilized Russ Darrow Jeep service dept for maintenance since I bought my 2015 Wrangler. I have been able to promptly make appointments that suit my schedule. Staff is friendly, wait is minimal. More
by KaKate63
Employees Worked With
Can't recall
August 15, 2017
Great Good fast and honest work very good communication would definitely come back for more work when it comes to my vehicle I was more than pleased Good fast and honest work very good communication would definitely come back for more work when it comes to my vehicle I was more than pleased More
by Trevor A Ely
Employees Worked With
Russ ,darrow
August 14, 2017
Wonderful , everything that needed to be done was addressed and taken care of in a timely matter.would definitely suggest people to come to you. , everything that needed to be done was addressed and taken care of in a timely matter.would definitely suggest people to come to you. More
by Christy Franklin
Employees Worked With
Mike is the only one whose name i can remember because he had taken care pf me before, although, there was one other person. Both were very attentive and very helpful.
