Russ Darrow Metro Chrysler Dodge Jeep RAM

Nightmare Used 2014 Patriot. Has an odor that may be wet dog /dog urine that we thought Dealer would clean out with detailing. However, no one at the dealership Used 2014 Patriot. Has an odor that may be wet dog /dog urine that we thought Dealer would clean out with detailing. However, no one at the dealership will attest that they smell an odor... in first month Dealer only willing to clean car/ not change fabric & foam. For first two months we do not drive car except to /from Service due to the odor. None of our calls are returned so we contact Jeep Customer Satisfaction in the second month. In the third month, in our first meeting with Service Mgr/John , once we tell him about our frustrations with Service./just cleaning car. he tells us he doesn't have to listen to us & walks away telling us to go talk to Chad. Chad /GM handles an employee problem while we wait for him . In our meeting he calls the ECP Rep who comes to hear our problem & check out the odor in the car. This Rep tells us he will try to get Service to write up an order to change foam & upholstery & check floor area. We don't hear from dealer for weeks even though we leave messages asking what is going on with the car.. When we actually get the GM he tells us that they are willing to change the upholstery & it makes no difference to them if we pick fabric like the original was or choose leather as price is the same. So we choose leather. After pick up we realize Chad makes it look like a claim is to be made on the ECP Pkg. & then the Service Mgr/John lies about who was responsible to only change out the upholstery. Our Invoice states work done: Change out foam & insulation & upholstery & check floor area for mold. When we picked up car I questioned why Invoice states Customer Requests instead of Chad Authorized work to be done... but Rob/Service was evasive. I also asked him if I could be sure they changed out the foam in the front passenger seat..again Rob evaded answering. As soon as I entered car I could smell original odor & knew they did not change foam. Once home I call the third party vendor/ upholstery who tells me they were only told to change upholstery. Next I call ECP who tells me there is no claim open for us..but since they changed upholstery we would need the protection applied to seats again to keep package valid. Next I call the Dealer asking for Chad, Brandon both GMs, I ask for Rob who we had just delt with in Service...no one is available. So I ask for Joel in Service & he answers. Joel was the first in Service to work on car 3 days straight. Ionizing each day & washing upholstery twice.. only to tell us .. if it still smells at pick up bring the car back. Which we did the next morning. That day they called in a fumigation company who basically put a floral smell over the original one. We let the car sit for 12 days in the sun & it still smelled . So we called the fumigator for a second treatment. This did not help. So we feel we complied with all their suggestions. Now waiting to have Mediation with NCDS. In paperwork sent by NCDS I now see they fixed one of the Service Invoices to read that the car has a recall open , they couldn't fix as parts are not available. However, the Open Recall was not revealed at time of purchase. I found out about it when I contacted Jeep Customer Satisfaction & asked if the car had any. They told me car shouldn't have been sold with an Open Recall unless Dealer told us before we signed paperwork. Which they did not. In fact no one mentioned a recall at all. When I saw your article in today's Milwaukee Journal it did not surprise me that this dealer isn't honored by you this year! The only two employees who actually tried to help us were Joel & the cashier. This dealer doesn't respond to their online commitment to reply to you within a timeframe when you have made a complaint. We contacted the BBB with our complaint & finally got a response from Josh but when we requested he call our cell to discuss rather then give a programmed response..we never heard more from him. I also spoke to the complaint area at Corporate where Sally actually was typing an email to both Chad and his superior Ivan Lawler as I was relaying how they lied on the Invoice. She said it would generate a response but as usual it did not. So I will not give this Dealer any rating as they don't deserve one. But since I can not submit this statement without at least one star...I guess I will begrudgingly do it since our experience may keep someone else from a similar 5 months of high blood pressure. More

Great Service! This was one of the best auto sales service I have had . The employees were very courteous and respectful. I was able to purchase a car that fits my b This was one of the best auto sales service I have had . The employees were very courteous and respectful. I was able to purchase a car that fits my budget. More

great service They try to grasp your needs as an client. I have been taking my car there for servicing for a very long time very friendly and helpful in the purchas They try to grasp your needs as an client. I have been taking my car there for servicing for a very long time very friendly and helpful in the purchase of our vehicle. What great service from these guys, A true first rate dealer! More

What a pleasure! I can't say enough good things about my experience at Russ Darrow Dodge. I have now bought three vehicles from Russ and I will continue to purchase mo I can't say enough good things about my experience at Russ Darrow Dodge. I have now bought three vehicles from Russ and I will continue to purchase more. More

Best Car Buying Experience I was looking to upgrade my Chrysler 200 to a new Chrysler 200s. I have purchased many cars in my lifetime, and I was literally at the dealership unde I was looking to upgrade my Chrysler 200 to a new Chrysler 200s. I have purchased many cars in my lifetime, and I was literally at the dealership under two hours. I felt that Jerome had my best intentions in the mind the entire time. Picked up the car later that afternoon and in total probably spent 3 hours for the entire experience. That simply doesn't happen anymore! I recommend Jerome WIlliams without hesitation. More

excellent My family and I was looking for a newer car for my children Quality Vehicle, Ease of Deal, Sales and Financial Associates. The associates was attentiv My family and I was looking for a newer car for my children Quality Vehicle, Ease of Deal, Sales and Financial Associates. The associates was attentive and provided me with excellent customer service. What great service from these guys, A true first rate dealer! More

Excellent service, left with a brand new car. We were looking to get a new car. Russ Darrow worked with us and we felt that we left with the best deal possible on a new charger. The sales reps ar We were looking to get a new car. Russ Darrow worked with us and we felt that we left with the best deal possible on a new charger. The sales reps are always very atentive of the customers needs and concerns, they get the job done. More

couldn't be happier with our experience My spouse and I came to Russ Darrow because we were looking for a newer car. They blew us away with amazing customer service and support. We couldn't My spouse and I came to Russ Darrow because we were looking for a newer car. They blew us away with amazing customer service and support. We couldn't be happier with our experience When I am in the market for a new car they are my first choice. More

pleasant This was one of the most pleasant car buying experiences we have ever had. They made doing all of the paperwork relatively painless. I personally love This was one of the most pleasant car buying experiences we have ever had. They made doing all of the paperwork relatively painless. I personally love my motor vehicle and our sales person was great. When I am in the market for a new car they are my first choice. More

perfect ! I had a Shopping that is wonderful practical experience Russ Darrow They answered all issue's I really desired to know about the vehicle I was enthusi I had a Shopping that is wonderful practical experience Russ Darrow They answered all issue's I really desired to know about the vehicle I was enthusiastic about. The staff we dealed we were hoping for with helped me find the perfect vehicle at a price. I would suggest this store to my friends and colleagues. More