Russ Darrow Metro Chrysler Dodge Jeep RAM

Wonderful , everything that needed to be done was addressed and taken care of in a timely matter.would definitely suggest people to come to you. , everything that needed to be done was addressed and taken care of in a timely matter.would definitely suggest people to come to you. More

Darrow comes through but almost doesn't If it wasn't for Drew in the Service department, my initial experience would have caused my to leave in anger. You see Russ Darrow's Service area h If it wasn't for Drew in the Service department, my initial experience would have caused my to leave in anger. You see Russ Darrow's Service area has a serious flaw; they don't discriminate between people (like me with an appointment) and those that just drop in. What people do is jockey their vehicles into two lined in front of the service bay doors in hopes of "being first" at 8:00 AM when the doors open. When I simply walked in, I almost got run over from the mad rush. I ended up waiting for 15 minutes for idiot customers who had no appointment; just to drop off my vehicle. Darrow needs signage on the garage door that disuades drop-ins from gumming up the works with no appointment. More

Great service The service tech recommended the repairs I needed on a new car I purchased. They pointed the importance of the repairs and how it saves me money in th The service tech recommended the repairs I needed on a new car I purchased. They pointed the importance of the repairs and how it saves me money in the long run. Awesome Customer service and highly recommend. More

Positive This dealership added a personalized experience. Gary listened to what I wanted and matched me with a vehicle that I love. It took a few models but he This dealership added a personalized experience. Gary listened to what I wanted and matched me with a vehicle that I love. It took a few models but he never stopped trying until I was able to drive away happy. More

Treat you like family From the second you walk in to the moment you drive off , everything between is done with courtesy and comfort to ensure you leave beyond satisfied. From the second you walk in to the moment you drive off , everything between is done with courtesy and comfort to ensure you leave beyond satisfied. More

Great purchasing experience The dealership was very easy to work with and we are very pleased with the deal we received on our new car purchase. Our sales rep Jessica was very h The dealership was very easy to work with and we are very pleased with the deal we received on our new car purchase. Our sales rep Jessica was very helpful and knowledgeable. More

Best in Class Sales Amazing experience. The slales staff are incredible, knowledgeable and attentive. George made the sales process not only easy but pleasurable. I Hi Amazing experience. The slales staff are incredible, knowledgeable and attentive. George made the sales process not only easy but pleasurable. I Highly recommend for car purchase!! More

Jeep Experience Overall with the purchasing and financing of my new vehicle was great with the Russ Darrow dealership. George, my salesman, did a great job with every Overall with the purchasing and financing of my new vehicle was great with the Russ Darrow dealership. George, my salesman, did a great job with every step in the purchasing process of my vehicle. I definitely would like to lease again with this company. More

Oil filter changed with tire rotation Prompt attention to my vehicle at time of appointment. Total service listed Plus Multi point inspection with all fluids checked and topped off comple Prompt attention to my vehicle at time of appointment. Total service listed Plus Multi point inspection with all fluids checked and topped off completed within an hour More

Customer care Over the top customer service!! Excellent staff very helpful. And took the time to look into my issue and to top it off gave me good news. Didn't m Over the top customer service!! Excellent staff very helpful. And took the time to look into my issue and to top it off gave me good news. Didn't mind the wait. They have awesome popcorn!! 😋😋 More